Manage your home broadband, home phone and EE TV account online

You can check your account details, view bills and calls and make changes to your service using your account online. To do this:

Log in to your account

  1. Go to the Manage your account log in page.
  2. Enter your Home Broadband account username and password and select Log in.

  3. You'll be taken to the Manage your account home page - if you need help see our guide log in to your broadband, home phone and EE TV account.

From your account, you'll find:

My bills

From My bills you can view your bill online and see your recent usage for Home Phone.

For help viewing your bill and Home Phone usage, see our guides below:

My payments

From My payments you can change your payment details and pay an outstanding balance on your account.

For more help, see our guide paying your home broadband, home phone and EE TV bill.

My profile

From My profile you can change your personal details, tell us if you're moving home, track your order and more.

My Home Broadband

From My Home Broadband you can download your Norton security software, see information to help with the speed of your connection and change your broadband plan.

My Home Phone

From My Home Phone you'll find a link to our help guide on calling plans and features. You can also change your home phone plan.

Tip: bills and recent usage for Home Phone can be found under My bills.


From My EE TV you'll find link to:

  • find out more about EE TV - a link to our EE TV pages
  • upgrade to EE TV - lets you change your package online
  • EE TV help - a link to our EE TV help guides

Change broadband contact details

From time to time we'll send you emails about your service. We'd also like to send you emails to let you know about offers, promotions, new services, hints and tips, competitions and more. You can update your contact email address and choose to opt in or out of these emails by logging in to your account as above,

Under My profile select Change details.

From here you can view and edit your personal details.

Tip: you may need to select Manage my profile at the bottom of the change details page to see your marketing preferences.

If you need to update your home address, see our guide to Moving home with EE broadband.

More help

For more help with your broadband, Home Phone and EE TV service, see one of our pages below:

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