Get a PAC code

If you want to leave us, but keep your number and take it to a different network, you’ll need a PAC code. If you use your PAC code, any remaining credit and allowances will be lost.

How to request a PAC

  • you can get your PAC code by calling Customer Service on 150 from your EE, Orange or T-Mobile phone
  • 07953 966 250 from any other phone or +447953 966 250 from abroad*
  • we'll give you your code over the phone and also send it via SMS, with full details of when it expires

Things to know about your PAC code

  • your PAC code is valid for 30 days only
  • we recommend you use your PAC code within 26 days to prevent any delays caused by bank holidays and weekends
  • if you don't use the PAC code, your account will remain open and you'll continue to be charged for services
  • if you decide you don’t want to use your PAC code but would still like to cancel your contract, let us know before your PAC code expires

Costs and charges

  • a PAC code is issued free of charge
  • there may be cancellation charges on your final bill if you cancel your contract within your minimum contract term (Early Termination Charge) or a Notice Period Charge related to your notice period. More information on cancellation charges >

Transferring your number

Your new provider should be able to transfer your number the next working day, but there's no porting at weekends or on English Bank Holidays

See our guide below to help you work out when your number will transfer depending on which day you call.

 Day of transfer request

 Day of transfer

 Requests made before 5.30pm

 Requests made after 5.30pm

 Monday

 Tuesday

 Wednesday

 Tuesday

 Wednesday

 Thursday

 Wednesday

 Thursday

 Friday

 Thursday

 Friday

 Monday

 Friday

 Monday

 Tuesday

 Saturday

                             Tuesday

 Sunday

                             Tuesday

Log in to My EE >

* Charges may apply

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