Unblock your phone with a PUK code

  • EE
  • Orange
  • T-Mobile

Your phone can become blocked in a number of ways - one of them is if you enter the wrong SIM card PIN number three times in a row.

To unblock your SIM card, you will need to use something called a PUK (Personal Unblocking Key).

Remember that unblocking is different to unlocking. Read more information on unlocking your device.

How to get a PUK code

The quickest way to get a PUK code is online using My EE. We’ll show you this information whenever you need it.

Follow the steps below to get your PUK code:

  1. Log in or register for My EE.
  2. From the menu, select Manage device.
  3. Scroll down the page where you’ll see the option Unblock SIM (PUK code).
  4. Select Show PUK code >

Once you have your PUK code, enter this into your phone to unblock your SIM.

Please take care when you enter your PUK code - if you enter the wrong PUK code 10 times in a row, you will block your SIM card and we'll need to send you a new one.

More help with your PUK code

If you need more help with your PUK code, contact Customer Services on 150 or see more ways to get in touch >

Your phone can become blocked in a number of ways - one of them is if you enter your SIM card PIN number incorrectly three times in a row.

To unblock your SIM card, you will need to use something called a PUK (Personal Unblocking Key).

Remember that unblocking is different to unlocking. Read more information on unlocking your device.

How to get a PUK code

The quickest way to get a PUK code is online using My EE. We’ll show you this information whenever you need it.

  1. Register or log in to My EE.
  2. Select Help & Support from the main menu options on your account homepage.
  3. Select Get your PUK code.
  4. Then select Get PUK1 code.
  5. Once you have your PUK code, enter this into your phone to unblock your SIM.

Please enter your PUK code carefully - if you enter the wrong PUK code 10 times, you will permanently block your SIM card and we'll need to send you a new one.

More help with your PUK code

You’ll find lots more support and information on PUK codes by searching or asking our EE Community experts.

More ways to get in touch >
 

Your phone can become blocked in a number of ways - one of them is if you enter your SIM card PIN number incorrectly three times in a row.

To unblock your SIM card, you will need to use something called a PUK (Personal Unblocking Key).

Remember that unblocking is different to unlocking. Read more information on unlocking your device.

How to get a PUK code

The quickest way to get a PUK code is online using My EE. We’ll show you this information whenever you need it.

  1. Register or log into My EE.
  2. Select My phone in the menu of the My EE homepage.
  3. On the page you will see the option Unblock SIM where your PUK code will be shown underneath.
  4. Once you have your PUK code, enter this into your phone to unblock your SIM.

Please enter your PUK code carefully - if you enter the wrong PUK code 10 times in a row, you will permanently block your SIM card and we'll need to send you a new one.

More help with your PUK code

You’ll find lots more support and information on PUK codes by searching or asking our EE Community experts.

More ways to get in touch >

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