Broadband Service Terms and Conditions

Please note: our terms and conditions are in PDF format.

Current terms

For new EE Broadband customers on Essentials, All Rounder, Full Works, Core, Standard and Ultimate plans only

If you joined or upgraded from 10 April 2024, or you've been advised you're on our 'Version B' terms.

Version C will apply if (1) you joined or upgraded from 16 January 2026, (2) you’ve been advised on or after 19 January 2026 that you are moving to our pound and pence terms, or (3) have been advised you’re on our ‘Version C’ terms.

If you joined or upgraded between the 3 August 2023 to 9 April 2024, or you've been advised you're on our 'Version A' terms.

For all other plans

If you upgraded from 16 January 2026 or have been advised on or after 21 January 2026 that you are moving to our pounds and pence terms.

If you upgraded between 10 April 2024 and 28 February 2026.

If you joined or upgraded before 10th April 2024.

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