Why wait two years to get the newest iPhone? With Annual Upgrade you get the freedom to upgrade after 12 months. There are no early upgrade fees or hidden charges - just the phone you want, without the waiting.
No more two-year waits
Annual upgrade is included free of charge on our 25GB and 40GB 4GEE Max plans when you take an eligible device from 09/09/2016.
Early upgrades without the fuss
Getting the newest phone is easy. After 12 months you just bring your current handset to one of our stores, and providing it’s in good working order, you can hand it back and upgrade there and then.
We’ll let you know when you are eligible to upgrade and we’ll be back in touch to let you know how to make things as speedy as possible (how to back up your phone and other helpful hints)
You can exercise this early upgrade option if:
- You have had an eligible 4GEE Max Plan for at least 12 consecutive months and it is at least 12 months since your last upgrade
- Your EE account is paid up to date
- You upgrade to a new 24 month EE pay monthly plan
- The monthly payment for your new plan is be at least the same as or higher than the monthly payment for your current plan. Standard eligibility rules apply.
- You upgrade in an EE store.
- You return your current phone to us in good working condition, if not charges will apply, see below
- If you do not wish to return your current phone to us when you upgrade, you will be charged in accordance with our charges, see below.
|Damage type||iPhone 7 & Samsung Galaxy S8||iPhone 7 Plus & Samsung Galaxy S8+|
|Major Scratches / Damage to keys / buttons||£100|
|Cracked / chipped screen|
|Does not power up|
|No device to trade in (e.g. wish to keep device) / Beyond Economical repair / Unauthorised repair carried out||£240||£310|
If you have insurance you can choose whether to make a claim, subject to your policy, or pay the make-up charge.
- Can I upgrade with any device?
To Upgrade after 12 months you need to trade in the same model that you took with your price plan. It will be checked for damages before taken in. If the advisor finds damages, you will have to pay a ‘damage fee’ in order to upgrade.
- Can I get Annual Upgrade with special offers/discounts?
Annual upgrade is available with an eligible device when taking our 25GB or 40GB 4GEE Max plan, this is not available with special offers including but not limited to Friends and Family, Perk and Multi-line discounts.
- Can I upgrade to any device?
Yes, you can take any device when you upgrade, as long as it’s on a plan at the same or higher monthly cost, but you must upgrade to another eligible phone in order to restart Annual Upgrade.
- Do I have to sign up to a new 24 month contract when I complete an Annual Upgrade?
Yes, when you complete an Annual Upgrade after 12 months, you will be entered into a new 24 month contract.
- Do I have to pay for the new phone when I complete an Annual Upgrade?
Yes – any upfront payment for the new device will still apply.
- I have replaced my phone through an insurance claim, am I still eligible for the Annual Upgrade?
Yes – as long as it is the same model and memory variant that you took at the start of the contract.