Armed Forces Contract Suspension

  • EE
  • Orange
  • T-Mobile

If you or a family member are employed in the Army, Navy, Air Force or as any other type of military personnel and are posted overseas, you can suspend your EE pay monthly contract for up to 12 months without incurring any monthly charges.  Just follow the simple steps outlined below.

How to freeze your contract

If you wish to request an Armed Forces Contract Suspension, you must obtain an EE contract suspension form from your unit Welfare Officer. Once this has been filled out, you’ll just need to return it to the address stated on the form.

Request check list

There’s a couple of requirements we need to tick off before we can process your request. To save you time, please make sure your account:

  • Has a Direct Debit set up for the device you wish to freeze (Get help to set up a Direct Debit)
  • Has no outstanding balance and all payments have been made (Get help to make a payment)

What to expect

Once we have received your request, our team will check we’ve got all the right information.

After that, we’ll send a text message to the EE mobile number you have provided to confirm when the freeze will start.

Important information: We may get in touch by e-mail if we have any follow up queries so please make sure you include your email address in the letter.

Need to know info about freezing your contract

If you have any additional queries, find support below on all need-to-know information once you or a family member has suspended their contract.

What happens if I come back earlier than planned or my posting is extended?

Just give us a call on 150 from an EE device or 07953966250 from any other phone and we'll be able to re-activate your account or offer advice on how to extend your suspension. 

Will I be able to use my phone whilst my contract is suspended?

You will still have full use of the handset, but whilst your contract is suspended, you will not be able to use your EE minutes, data or texts.

Can I temporally lift the freeze on my contract?

Unfortunately, you will not be able to re-activate for just a short time, i.e. leave. If you return home permanently or on a long-term basis, give us a call on 150 from the UK to re-activate your account.

If you or a family member are employed in the Army, Navy, Air Force or as any other type of military personnel and are posted overseas, you can suspend your Orange pay monthly contract for up to 12 months without incurring any monthly charges.  Just follow the simple steps outlined below.

How to freeze your contract

If you wish to request an Armed Forces Contract Suspension, you must obtain an Orange contract suspension form from your unit Welfare Officer. Once this has been filled out, you’ll just need to return it to the address stated on the form.

Request check list

There’s a couple of requirements we need to tick off before we can process your request. To save you time, please make sure your account:

  • Has a Direct Debit set up for the device you wish to freeze (Get help to set up a Direct Debit)
  • Has no outstanding balance and all payments have been made (Get help to make a payment)

What to expect

Once we have received your request, our team will check we’ve got all the right information.

After that, we’ll send a text message to the Orange mobile number you have provided to confirm when the freeze will start.

Important information: We may get in touch by e-mail if we have any follow up queries so please make sure you include your email address in the letter.

Need to know info about freezing your contract

If you have any additional queries, find support below on all need-to-know information once you or a family member has suspended their contract.

What happens if I come back earlier than planned or my posting is extended?

Just give us a call on 150 from your Orange device or 07973100150 from any other phone and we'll be able to re-activate your account or offer advice on how to extend your suspension. 

Will I be able to use my phone whilst my contract is suspended?

You will still have full use of the handset, but whilst your contract is suspended, you will not be able to use your Orange minutes, data or texts.

Can I temporally lift the freeze on my contract?

Unfortunately, you will not be able to re-activate for just a short time, i.e. leave. If you return home permanently or on a long-term basis, give us a call on 150 from the UK to re-activate your account.

If you or a family member are employed in the Army, Navy, Air Force or as any other type of military personnel and are posted overseas, you can suspend your T-Mobile pay monthly contract for up to 12 months without incurring any monthly charges.  Just follow the simple steps outlined below.

How to freeze your contract

If you wish to request an Armed Forces Contract Suspension, you must obtain a T-Mobile contract suspension form from your unit Welfare Officer. Once this has been filled out, you’ll just need to return it to the address stated on the form.

Request check list

There’s a couple of requirements we need to tick off before we can process your request. To save you time please make sure your account:

  • Has a Direct Debit set up for the device you wish to freeze (Get help to set up a Direct Debit)
  • Has no outstanding balance and all payments have been made (Get help to make a payment)

What to expect

Once we have received your request, our team will check we’ve got all the right information.

After that, we’ll send a text message to the T-Mobile mobile number you have provided to confirm when the freeze will start.

Important information: We may get in touch by e-mail if we have any follow up queries so please make sure you include your email address in the letter.

Need to know info about freezing your contract

If you have any additional queries, find support below on all need-to-know information once you or a family member has suspended their contract.

What happens if I come back earlier than planned or my posting is extended?

Just give us a call on 150 from your T-Mobile device or 07953966250 from any other phone and we'll be able to re-activate your account or offer advice on how to extend your suspension. 

Will I be able to use my phone whilst my contract is suspended?

You will still have full use of the handset, but whilst your contract is suspended, you will not be able to use your T-Mobile minutes, data or texts.

Can I temporally lift the freeze on my contract?

Unfortunately, you will not be able to re-activate for just a short time, i.e. leave. If you return home permanently or on a long-term basis, give us a call on 150 from the UK to re-activate your account.

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