How EE roaming data add-ons work

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How roaming data add-ons work

You can only buy a standard roaming data add-on when you arrive abroad and with EE you’ll only ever be charged for the data you choose so there’s no chance of an unexpected bill.

Depending on the country you’re visiting, you buy an add-on using the browser on your phone or by sending us a text message. You’ll get full details in the text message you receive from EE when you switch your phone on abroad.

Once you’ve bought a standard roaming data add-on, you’ll be able to get online and use apps while you’re abroad. It’s easy to keep track of how much data you’ve got left and how long you’ve got left to use it too. Just browse to add-on.ee.co.uk/status on your EE device.

There’s a range of add-ons available to suit what you want to do online.

With all our roaming data add-ons you also get access to 4G on 80 networks abroad and growing. Just make sure you have 4G switched on in your device settings.

Do I have roaming data included in my plan?

All plans from 15th June 2017 have EU roaming data included.

If your Max plan started on or after 10th May 2017, you can use your allowances in over 50 countries, including the whole EU, North America, Australia and New Zealand.

On all these plans once you've used up your inclusive data, we won't start charging - we'll just ask if you want to buy another roaming add-on.

Why do I need a roaming data add-on?

You’ll only need a data add-on if you are roaming outside the EU. With a roaming data add-on, you can't run up a big bill using the internet abroad because you’ll only ever be charged for the data add-ons you choose. We'll get in touch when the add-on runs out, and give you the option to buy another.

If you don't buy a roaming data add-on, you simply won't be able to use the mobile network to access the internet while you're abroad and you won’t be charged a penny.

Which roaming data add-on to choose

If you’re travelling to popular destinations outside Europe, then our best value pass is the Travel Data Pass. It gives you 500MB of data a day for £4 in the USA & Canada and £5 in nine other countries - Turkey, Australia, New Zealand, UAE, India, Thailand, Mexico, South Africa and China.

 

If this isn't for you, you can choose one of our standard roaming data add-ons. Use our roaming tool to check out all the options.

How to get a roaming data add-on

Before you go or while you're abroad:

  • Travel Data Pass – text TRAVEL to 150                  

If you're travelling outside Europe and the countries listed above, use our roaming tool to check out the roaming costs and options for your destination.

View the countries included in roaming zones and the roaming terms and conditions >

Some tips about using data

  • Streaming videos or music, playing online games, and uploading or downloading files all use lots of data. It can eat through your roaming data add-on really quickly
  • Lots of apps use mobile data in the background even when you’re not using them. To get the most out of your data add-on, check your device’s settings for which apps can use data in the background.

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