Roaming - using your phone abroad

  • EE
  • Orange
  • T-Mobile

'Roaming' is how we describe texting, calling and using data while you're abroad.
Find out how to make sure you're set up and how to keep your costs down.

Making sure your device is set up for roaming

If you're an EE customer, you may already be set up. But to make sure, please text ROAMING to 150 before you travel.
You'll get a text either confirming you're set up, or telling you how to set up roaming on your device.
Roaming can take anything up to 24 hours to become active on your account, so it's really important to set it up before you travel.

Other things to note:
• Even if you are on a pay monthly EE Extra Plan that includes Roaming calls and texts, you still need to check Roaming is active.
• If you are a pay as you go customer, Roaming is active and ready to use - you just need to ensure you have sufficient credit.
• If you have an Android device it's worth checking that no international bars are enabled on the device.
To check, go to: Phone App > Call Settings > Call Barring
Check that Outgoing international, Outgoing international roaming and Incoming international roaming are all disabled. If any are enabled, contact Customer Services.

Finding roaming costs right now

For detailed roaming charges and the bundles you can buy, check our Roaming Guide
Or you can text RO followed by the name of the country to 150.
So, to check roaming costs in Spain, text RO SPAIN to 150. For the United States, text RO USA to 150.

Money saving tips when travelling

  • Buy roaming add-ons or bundles to save money on calls, texts and internet browsing
  • Make sure you know how to turn data roaming on and off on your phone - this allows you to access the internet and some apps from abroad.
  • If you don't know how to do this, check Devices Help
  • Use local free WiFi wherever you can. But please note our WiFi Calling service only works in the UK.
  • Don't call premium or non-geographic numbers. Premium numbers in the UK normally start with a special code such as 0900. These numbers can be very expensive - so beware.
  • If you're a pay as you go customer and call out of the EU while roaming there, the cost will be £1.20 per minute to all destinations.
  • You may also want to switch off your Voicemail while you're abroad - see below.

Using Voicemail abroad

If you're abroad and in the EU you won't be charged if someone leaves you a voicemail - you'll only be charged if you retrieve the message while you're abroad.
If you're outside the EU, you'll be charged the roaming rate when someone leaves you a voicemail and when you retrieve it.
You can turn your voicemail off while you're abroad - text VM OFF to 150 before you travel.
Re-activate it by texting VM ON to 150 when you get back to the UK.
To keep your voicemails secure you'll need to enter a PIN to listen to your messages while you're abroad.
Follow the instructions on the Voicemail Security Help Page - to set up a PIN.
If you use Visual Voicemail abroad, data used to download Visual Voicemail messages will either be taken from your bundle allowance (if you have one) or will be charged at the standard roaming rate for your plan.

Contacting us while you are away

If you need to talk to us while you're away just call +44 7953 966 250.
To make this call you'll be charged the standard roaming rate for your location.

'Roaming' is how we describe texting, calling and using data while you're abroad.
Find out how to make sure you're set up and how to keep your costs down.

Making sure your device is set up for roaming

If you're an Orange customer, you may already be set up. But to make sure, please text ROAMING to 150 before you travel.
You'll get a text either confirming you're set up, or telling you how to set up roaming on your device.
Roaming can take anything up to 24 hours to become active on your account, so it's really important to set it up before you travel.

Other things to note:
• If you are a pay as you go customer, Roaming is active and ready to use -you just need to ensure you have sufficient credit 
• If you have an Android device it's worth checking that no international bars are enabled on the device.
To check, go to: Phone App > Call Settings > Call Barring
Check that Outgoing international, Outgoing international roaming and Incoming international roaming are all disabled. If any are enabled, contact Customer Services.

Finding roaming costs right now

For detailed roaming charges and the bundles you can buy, check our Roaming Guide
Or you can text RO followed by the name of the country to 150.
So, to check roaming costs in Spain, text RO SPAIN to 150. For the United States, text RO USA to 150.

Money saving tips when travelling

  • Buy roaming add-ons or bundles to save money on calls, texts and internet browsing
  • Make sure you know how to turn data roaming on and off on your phone - this allows you to access the internet and some apps from abroad.
  • If you don't know how to do this, check Devices Help
  • Use local free WiFi wherever you can. But please note our WiFi Calling service only works in the UK.
  • Don't call premium or non-geographic numbers. Premium numbers in the UK normally start with a special code such as 0900. These numbers can be very expensive - so beware.
  • If you're a pay as you go customer and call out of the EU while roaming there, the cost will be £1.20 per minute to all destinations.
  • You may also want to switch off your Voicemail while you're abroad - see below.

Using Voicemail abroad

If you're abroad and in the EU you won't be charged if someone leaves you a voicemail - you'll only be charged if you retrieve the message while you're abroad.
If you're outside the EU, you'll be charged the roaming rate when someone leaves you a voicemailand when you retrieve it.
You can turn your voicemail off while you're abroad - text VM OFF to 150 before you travel.
Re-activate it by texting VM ON to 150 when you get back to the UK.
To keep your voicemails secure you'll need to enter a PIN to listen to your messages while you're abroad.
Follow the instructions on the Voicemail Security Help Page - to set up a PIN.
If you use Visual Voicemail abroad, data used to download Visual Voicemail messages will either be taken from your bundle allowance (if you have one) or will be charged at the standard roaming rate for your plan.

Contacting us while you are away

If you need to talk to us while you're away just call +44 7953 966 250.
To make this call you'll be charged the standard roaming rate for your location.

'Roaming' is how we describe texting, calling and using data while you're abroad.
Find out how to make sure you're set up and how to keep your costs down.

Making sure your device is set up for roaming

If you're a T-Mobile customer, you may already be set up. But to make sure, please text ROAMING to 150 before you travel.
You'll get a text either confirming you're set up, or telling you how to set up roaming on your device.
Roaming can take anything up to 24 hours to become active on your account, so it's really important to set it up before you travel.

Other things to note:
• If you are a pay as you go customer, Roaming is active and ready to use -you just need to ensure you have sufficient credit 
• If you have an Android device it's worth checking that no international bars are enabled on the device.
To check, go to: Phone App > Call Settings > Call Barring
Check that Outgoing international, Outgoing international roaming and Incoming international roaming are all disabled. If any are enabled, contact Customer Services.

Finding roaming costs right now

For detailed roaming charges and the bundles you can buy, check our Roaming Guide
Or you can text RO followed by the name of the country to 150.
So, to check roaming costs in Spain, text RO SPAIN to 150. For the United States, text RO USA to 150.

Money saving tips when travelling

  • Buy roaming add-ons or bundles to save money on calls, texts and internet browsing
  • Make sure you know how to turn data roaming on and off on your phone - this allows you to access the internet and some apps from abroad.
  • If you don't know how to do this, check Devices Help
  • Use local free WiFi wherever you can. But please note our WiFi Calling service only works in the UK.
  • Don't call premium or non-geographic numbers. Premium numbers in the UK normally start with a special code such as 0900. These numbers can be very expensive - so beware.
  • If you're a pay as you go customer and call out of the EU while roaming there, the cost will be £1.20 per minute to all destinations.
  • You may also want to switch off your Voicemail while you're abroad - see below.

Using Voicemail abroad

If you're abroad and in the EU you won't be charged if someone leaves you a voicemail - you'll only be charged if you retrieve the message while you're abroad.
If you're outside the EU, you'll be charged the roaming rate when someone leaves you a voicemailand when you retrieve it.
You can turn your voicemail off while you're abroad - text VM OFF to 150 before you travel.
Re-activate it by texting VM ON to 150 when you get back to the UK.
To keep your voicemails secure you'll need to enter a PIN to listen to your messages while you're abroad.
Follow the instructions on the Voicemail Security Help Page - to set up a PIN.
If you use Visual Voicemail abroad, data used to download Visual Voicemail messages will either be taken from your bundle allowance (if you have one) or will be charged at the standard roaming rate for your plan.

Contacting us while you are away

If you need to talk to us while you're away just call +44 7953 966 250.
To make this call you'll be charged the standard roaming rate for your location.

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