Roaming using your phone abroad

  • EE
  • Orange
  • T-Mobile

Using your phone, tablet or laptop when outside of the UK is called roaming. You'll be charged extra for some services.

Find out the costs while abroad for your calls, text and data.

Check if your device is set up for roaming

Am I set up to use my phone abroad?

If you're an EE customer, the great news is you're already set up to use your phone or device abroad, but connection is subject to credit status and we may ask for a deposit.

Using data with 4GEE plans

  • If you're on a 4GEE plan you can't use your data abroad unless you buy an add-on. This means there is no chance of running up an unexpected bill.
  • If you want to access data, make sure data roaming is switched on and open your internet browser.
  • You'll be prompted to buy a data add-on as soon as you try to go online.
  • If your data runs out, the next time you try to use the internet you'll see a screen where you can buy another add-on.
  • If you are a pay as you go customer, you will need to have topped up enough credit to get an add-on.

For more information, check out our roaming tool.

Checking your data usage

You can log in to your account to check your data usage abroad.

Use our roaming tool to find out what it costs to make calls, send texts, use data and access your voicemail when you're in another country. It also shows your choice of add-ons to suit you and your trip abroad, and lots more useful information. Buying one of these will always save you money.

Find out how to buy an add-on.

While you're abroad

Getting connected when you are abroad is easy

When you switch on your device at your destination you'll automatically connect to one of the local networks in that country. The network's name, code name or number should show on your screen. You won't be charged unless you make a call, send a text or connect to data.

If you don't connect automatically you can set the network manually – just go to Settings and then Network selection on your device, choose Manual and you'll be able to see all our available partner networks.

If you're calling or texting back to the UK make sure you add the UK country code +44, and remove 0 at the beginning of the number you are dialling.

Listening to voicemail

Voicemail in the EU

If you're abroad but within the EU you won't be charged if someone leaves you a voicemail - you'll only pay the per minute roaming rate if you call to listen to your voicemail while you're abroad. 

If you wait until you get home to retrieve your messages the minutes will come out of your UK call allowance or pay as you go credit as usual.

Voicemail outside the EU

Outside the EU you’ll also be charged the applicable per minute rate when you call while you're abroad to listen to your voicemail. You'll also be charged the incoming rate when someone leaves you a voicemail unless you turn off voicemail.

Please note: These charges continue to apply until you're reconnected to the EE network in the UK. We therefore recommend that you turn on your phone as soon as permitted when you return to the UK.

The easiest way to avoid unnecessary voicemail charges is to switch your voicemail diverts off, just text VM OFF to 150. This means your phone will ring for up to 30 seconds before the call is ended. The caller won’t be able to leave a voicemail.

When you return to the UK, text VM ON to 150 to switch your voicemail diverts on.

Setting up your voicemail

To keep your voicemail messages secure, you may need to enter your voicemail PIN to listen to them when you're abroad. To set or change your voicemail PIN just follow these simple steps:

  1. Call your voicemail before you leave (press and hold 1 on your phone dialler)
  2. If you have messages you can get to the main menu by pressing * on your dialler, or from the main menu choose option 3, then press 3 (or for T-Mobile plans option 2, then press 1) and follow the instructions about changing your PIN.
  3. Enter a number between four and 10 digits. Try to make it something you'll remember easily.

You can then check your messages by calling your voicemail from your EE phone or by calling from any other phone and dialling +44 7953 222222 just enter your PIN when asked.

Please note: If you use Visual Voicemail abroad, data used to download Visual Voicemail messages will either be taken from your bundle allowance if you have one or is charged at the standard roaming rate for your plan.

Money saving tips when travelling

Using your phone abroad doesn't have to cost the earth. Follow these tips:

  • Buy roaming add-ons or bundles to save money on calls, texts and internet browsing - they will save you money
  • Make sure you know how to turn data roaming on and off on your phone - this allows you to access the internet and some apps from abroad. Visit our Devices Help section to find out how to do this on your phone, tablet or laptop, it's usually in your Settings.
  • Use local free WiFi wherever you can
  • Don't call premium or non-geographic numbers. Premium numbers in the UK normally start with a special code such as 0900. Non-geographic numbers don't have an area code and, in the UK, they start with numbers from 04 to 09. These numbers can be very expensive, so beware.
  • Please note, if you're a pay as you go customer and call out of the EU while roaming there, the cost will be £1.20 per minute to all destinations.

Find out the costs while abroad for your calls, texts and data.

How to contact us while you are away

If you need to talk to us while you're away just call +44 7953 966 250.

To make this call you'll be charged the standard roaming rate for where you are.


Using your phone, tablet or laptop when outside of the UK is called roaming. You'll be charged extra for some services.

Find out the costs while abroad for your calls, text and data.

Check if your device is set up for roaming

All EE phones and devices are automatically set up to use abroad unless you have requested not to be able to roam.

To check that your Orange phone is set up to be used outside the UK, click here

Using data with Orange plans

  • You'll receive a text message when you first turn your phone on at your destination. This will tell you how much it costs to use your phone wherever you are.
  • If you start using data you'll receive a text message telling you that you're using data, and how much that data costs per MB. This message will also tell you about the available daily data bundle for where you are. We recommend you buy our bundles – they'll save you money.

For more information, check out our roaming tool.

Checking your data usage

You can log in to your account to check your data usage abroad.

Use our roaming tool to find out what it costs to make calls, send texts, use data and access your voicemail when you're in another country. It also shows your choice of bundles to suit you and your trip abroad, and lots more useful information. Purchasing one of these will always save you money.

Find out how to buy a bundle.

While you are abroad

Getting connected when you are abroad is easy

When you switch on your device at your destination you'll automatically connect to one of the local networks in that country. The network's name, code name or number should show on your screen. You won't be charged unless you make a call, send a text or connect to data.

If you don't connect automatically you can set the network manually – just go to Settings and then Network selection on your device, choose Manual and you'll be able to see all our available partner networks.

If you're calling or texting back to the UK make sure you add the UK country code +44, and remove 0 at the beginning of the number you are dialling.

Listening to voicemail

If you're abroad you won't get charged if someone leaves you a voicemail - you'll only pay the per-minute roaming rate if you call to listen to your voicemail.

Setting up your voicemail

Your voicemail is automatically set up to use abroad. If you want to check your voicemail, just call the Orange Answer Phone number in the usual way (call charges will apply).

To keep your voicemails secure when abroad you may be asked to enter your voicemail PIN to retrieve your voicemail messages. To set or change your voicemail PIN just follow these simple steps:

  1. Call your voicemail before you leave (press and hold the 1 button on your phone dialler).
  2. From the main menu choose option 3, then press 3  and follow the instructions about changing your PIN
  3. Enter a number between four and 10 digits. Try to make it something you'll remember easily.

Find out more about voicemail >

Money saving tips when travelling

Using your phone abroad doesn't have to cost the earth. Follow these tips:

  • Buy roaming add-ons or bundles to save money on calls, texts and internet browsing - they will save you money
  • Make sure you know how to turn data roaming on and off on your phone - this allows you to access the internet and some apps from abroad. Visit our Devices Help section to find out how to do this on your phone, tablet or laptop, it's usually in your Settings.
  • Use local free WiFi wherever you can
  • Don't call premium or non-geographic numbers. Premium numbers in the UK normally start with a special code such as 0900. Non-geographic numbers don't have an area code and, in the UK, they start with numbers from 04 to 09. These numbers can be very expensive, so beware.

Find out the costs while abroad for your calls, texts and data.

How to contact us while you are away

If you need to get in touch with us while you're away, have a question about billing or need help with your phone, just give us a ring.

Pay monthly plans: Call +44 7973 100 150.
Call charges will depend on the network you use to make the call.

Pay as you go plans: Call +44 7973 100 450 from your Orange phone.
It's free to use our self-service options, or you can speak to one of our customer service advisors for 25p

 


Using your phone, tablet or laptop when outside of the UK is called roaming. You'll be charged extra for some services.

Find out the costs while abroad for your calls, text and data.

Check if your device is set up for roaming

All EE phones and devices are automatically set up to use abroad unless you have requested not to be able to roam.

Check that your T-Mobile phone is set up to be used outside the UK >

Using data with T-Mobile plans

  • If you're on a T-Mobile plan you can't use your data abroad unless you buy a Booster. This means there is no chance of running up an unexpected bill.
  • If you want to access data, make sure data roaming is switched on and open your internet browser.
  • You'll be prompted to buy a data add-on as soon as you try to go online.
  • If your data runs out, the next time you try to use the internet you'll see a screen where you can buy another Booster.
  • If you are a pay as you go customer, you will need to have topped up enough credit to get a Booster.

Checking your data usage

You can log in to your account to check your data usage abroad.

Use our roaming tool to find out what it costs to make calls, send texts, use data and access your voicemail when you're in another country. It also shows your choice of Boosters to suit you and your trip abroad, and lots more useful information. Buyng one of these will always save you money.

Find out how to buy a Booster.

While you're abroad

Getting connected when you are abroad is easy

When you switch on your device at your destination you'll automatically connect to one of the local networks in that country. The network's name, code name or number should show on your screen. You won't be charged unless you make a call, send a text or connect to data.

If you don't connect automatically you can set the network manually – just go to Settings and then Network selection on your device, choose Manual and you'll be able to see all our available partner networks.

If you're calling or texting back to the UK make sure you add the UK country code +44, and remove 0 at the beginning of the number you are dialling.

Listening to voicemail

Voicemail in the EU

If you're abroad but within the EU you won't be charged if someone leaves you a voicemail - you'll only pay the per minute roaming rate if you call to listen to your voicemail while you're abroad. 

If you wait until you get home to retrieve your messages the minutes will come out of your UK call allowance or pay as you go credit as usual.

Voicemail outside the EU

Outside the EU you’ll also be charged the applicable per minute rate when you call while you're abroad to listen to your voicemail. You'll also be charged the incoming rate when someone leaves you a voicemail unless you turn off voicemail.

Please note: These charges continue to apply until you're reconnected to the EE network in the UK. We therefore recommend that you turn on your phone as soon as permitted when you return to the UK.

The easiest way to avoid unnecessary voicemail charges is to switch your voicemail diverts off, just text VM OFF to 150. This means your phone will ring for up to 30 seconds before the call is ended. The caller won’t be able to leave a voicemail.

When you return to the UK, text VM ON to 150 to switch your voicemail diverts on.

Setting up your voicemail

To keep your voicemail messages secure, you may need to enter your voicemail PIN to listen to them when you're abroad. To set or change your voicemail PIN just follow these simple steps:

  1. Call your voicemail before you leave (press and hold 1 on your phone dialler)
  2. If you have messages you can get to the main menu by pressing * on your dialler, or from the main menu choose option 3, then press 3 (or for T-Mobile plans option 2, then press 1) and follow the instructions about changing your PIN.
  3. Enter a number between four and 10 digits. Try to make it something you'll remember easily.

You can then check your messages by calling your own number and pressing * when you get to voicemail then entering your PIN.

Money saving tips when travelling

Using your phone abroad doesn't have to cost the earth. Follow these tips:

  • Buy roaming add-ons or bundles to save money on calls, texts and internet browsing - they will save you money
  • Make sure you know how to turn data roaming on and off on your phone - this allows you to access the internet and some apps from abroad. Visit our Devices Help section to find out how to do this on your phone, tablet or laptop, it's usually in your Settings.
  • Use local free WiFi wherever you can
  • Don't call premium or non-geographic numbers. Premium numbers in the UK normally start with a special code such as 0900. Non-geographic numbers don't have an area code and, in the UK, they start with numbers from 04 to 09. These numbers can be very expensive, so beware.

Find out the costs while abroad for your calls, texts and data.

How to contact us while you are away

You can call +44 7953 966 150 for customer services while you're abroad.

Calls are charged at international rates from the country you're in.

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