Roaming - using your phone abroad

  • EE
  • Orange
  • T-Mobile

'Roaming' means using your mobile device for texting, calling and using data while you're abroad.

Find out how to make sure you're set up and how to manage your costs.

'Roaming' means using your mobile device for texting, calling and mobile data while you're abroad.

Find out how to make sure you're set up and how to manage your costs.

Making sure your device is set up for roaming

To check you’re set up before you travel, text ROAMING to 150.

You'll get a text to confirm you're set up, or explaining how to set up roaming on your device if you’re not.

It can take up to 24 hours for roaming to become active on your account, so it's important to set it up before you travel.

Other things to note:

  • If you are a pay as you go customer, Roaming is active and ready to use - you just need to make sure you have sufficient credit
  • If you have an Android device it's worth checking that no international bars are enabled in your device settings:

To check, go to: Phone App > Call Settings > Call Barring

Check that bars for Outgoing international, Outgoing international roaming and Incoming international roaming are all DISABLED. If any are enabled, contact Customer Services.

Finding roaming costs for any destination

To find current details of roaming charges and the bundles you can buy for any destination, check our Roaming Tool

Or you can text ROAM followed by the name of the country to 159.

So, to check roaming costs in Spain, text ROAM SPAIN to 159. For the United States, text ROAM USA to 159.

Money saving tips when travelling

  • Buy roaming add-ons or bundles to save money on calls, texts and internet browsing
  • Make sure you know how to turn data roaming on and off on your phone - this allows you to access the internet and apps from abroad. Check Devices Help for details

Remember, with EE we will never charge you for more data than you choose. So if you use up your data add-on or pass you won’t be charged a penny more unless you choose to buy another.

  • Avoid calling premium or non-geographic numbers. Premium numbers in the UK normally start with a special code such as 0900. Calls to these numbers can be very expensive - so beware.
  • Use WiFi for streaming or bigger downloads where you can. Note that our WiFi Calling service only works when you’re in the UK.

Using voicemail abroad

If you're abroad and in the EU you won't be charged if someone leaves you a voicemail - you'll only be charged if you retrieve the message while you're abroad.

If you're outside the EU, you'll be charged the roaming rate when someone leaves you a voicemail and when you retrieve it.

You can turn your voicemail off while you're abroad – just text VM OFF to 150 before you travel.

Re-activate it by texting VM ON to 150 when you get back to the UK.

To keep your voicemails secure, you'll need to enter a PIN to listen to your messages while you're abroad.

Follow the instructions on the voicemail security help page - to set up a PIN.

If you use Visual Voicemail abroad, data used to download Visual Voicemail messages will either be taken from your bundle allowance (if you have one) or will be charged at the standard roaming rate for your plan.

Roaming near international borders

Mobile phone signals can travel over international borders.

For example, if you're in Northern Ireland and close to the border, you could pick up the signal from the Republic of Ireland. This would mean you'd be roaming onto another network and paying potentially higher charges.

Tip: So remember to check the name of the network shown on your phone before you make a call if you're near the border of another country, or turn off data roaming if you don't want to roam onto another network.

Contacting us while you're away

If you need to talk to us while you're away just call +44 7953 966 250 or 150 from your EE device Calls to 150 are free when you’re abroad in our Europe Zone and elsewhere you'll be charged the standard roaming rate for your location.

'Roaming' means using your mobile device for texting, calling and using data while you're abroad.

Find out how to make sure you're set up and manage your costs.

Making sure your device is set up for roaming

If you're a T-Mobile customer, you may already be set up. But to make sure, please text ROAMING to 150 before you travel.

You'll get a text either confirming you're set up, or telling you how to set up roaming on your device.

Roaming can take anything up to 24 hours to become active on your account, so it's really important to set it up before you travel.

Other things to note:

  • If you are a pay as you go customer, Roaming is active and ready to use -you just need to ensure you have sufficient credit
  • If you have an Android device it's worth checking that no international bars are enabled on the device.

To check, go to: Phone App > Call Settings > Call Barring

Check that Outgoing international, Outgoing international roaming and Incoming international roaming are all disabled. If any are enabled, contact Customer Services.

Finding roaming costs right now

For detailed roaming charges and the bundles you can buy, check our Roaming Guide

Or you can text RO followed by the name of the country to 150.

So, to check roaming costs in Spain, text RO SPAIN to 150. For the United States, text RO USA to 150.

Money saving tips when travelling

  • Buy roaming add-ons or bundles to save money on calls, texts and internet browsing – see our Roaming Tool for options
  • Make sure you know how to turn data roaming on and off on your phone - this allows you to access the internet and apps from abroad.
  • If you don't know how to do this, check Devices Help
  • Use local free WiFi wherever you can. But please note our WiFi Calling service only works in the UK.
  • Don't call premium or non-geographic numbers. Premium numbers in the UK normally start with a special code such as 0900. These numbers can be very expensive - so beware.
  • If you're a pay as you go customer and call out of the EU while roaming there, the cost will be £1.20 per minute to all destinations.
  • You may also want to switch off your Voicemail while you're abroad - see below.

Using voicemail abroad

If you're abroad and in the EU you won't be charged if someone leaves you a voicemail - you'll only be charged if you retrieve the message while you're abroad.

If you're outside the EU, you'll be charged the roaming rate when someone leaves you a voicemail and when you retrieve it.

You can turn your voicemail off while you're abroad - text VM OFF to 150 before you travel.

Re-activate it by texting VM ON to 150 when you get back to the UK.

To keep your voicemails secure you'll need to enter a PIN to listen to your messages while you're abroad.

Follow the instructions on the voicemail security help page - to set up a PIN.

If you use Visual Voicemail abroad, data used to download Visual Voicemail messages will either be taken from your bundle allowance (if you have one) or will be charged at the standard roaming rate for your plan.

Roaming near international borders

Mobile phone signals can travel over international borders.

For example, if you're in Northern Ireland and close to the border, you could pick up the signal from the Republic of Ireland. This would mean you'd be roaming onto another network and paying potentially higher charges.

Tip: So remember to check the name of the network shown on your phone before you make a call if you're near the border of another country, or turn off data roaming if you don't want to roam onto another network.

Contacting us while you're away

If you need to talk to us while you're away just call +44 7953 966 250 or 150 from your EE device Calls to 150 are free when you’re abroad in our Europe Zone and elsewhere you'll be charged the standard roaming rate for your location.

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