Excess and charges

Excess for Full Cover and Damage Cover

You will be charged an excess for each successful claim you make. The amount depends on which band your device falls into on the date your claim is accepted. The excess will be added to your Service Plan bill for the next month.

 

BAND

Zero

A

B

C

D

Excess amount

£0

£40

£70

£100

£100

View the band and excess for your device

Excess for Clone Phone Fully Loaded and Tablet Care

You will be charged an excess for each successful claim you make. If you have Clone Phone Fully Loaded or Tablet Care the excess amount you pay is based on the cost of Clone Phone Fully Loaded policy. The excess will be added to your Service Plan bill for the next month. To check the cost of your Clone Phone Fully Loaded policy please refer to your latest bill.

Please note Clone Phone Fully Loaded and Tablet Care are not open to new connections.

Cost Excess
Clone Phone Fully Loaded £6  £15
Clone Phone Fully Loaded £8  £25
Clone Phone Fully Loaded £10  £25
Clone Phone Fully Loaded £14  £50
Tablet Care £15  £50

Failed delivery

You will be a charged a £20 courier delivery fee if:

  • You're not at the delivery address at the time agreed
  • The equipment being returned isn’t ready for collection when the courier arrives

This is a fee set by the courier and we will be notified by the courier company should such charge apply. Once we’ve been notified that the £20 courier fee applies, it will be added to the next bill that is produced for your account.

Was this article helpful?

Thank you.

Thank you.

Thank you.

Thank you.

Thank you, now you can press any tab to choose why this article is not helpful.

Your response was sent. Thank you.

Getting the most from EE

Services and offers we have for you