Charges for calling non-geographic numbers

  • EE
  • Orange
  • T-Mobile

Numbers starting with 0800, 0808 and 116 are free on EE

If you’re a consumer or small business customer, calls to 0800, 0808 and 116 numbers are free from your mobile and landline.

The following 116 numbers are available on EE:

116000 Hotline for Missing Children
116111 Childline
116123 Samaritans 

Numbers starting with 03

Many organisations use 03 numbers such as 0300, 0344 or 0345 as an alternative to more expensive 084 and 087 numbers. Calls to 03 numbers will cost no more than a call to a 01 or 02 number. This means calls to 01, 02 or 03 numbers will come out of your inclusive minutes.

Numbers starting with 084, 087, 09 and 118

  • 084 & 087 numbers are typically used for banks, utility companies, customer helplines, government departments and voting in TV shows
  • 09 numbers are typically used for premium rate services
  • 118 numbers are used for Directory Enquiry services

When calling these numbers you’ll be charged an Access Charge and a Service Charge. 

The Access Charge is the amount that is charged by EE  and the Service Charge is charged by the organisation you are calling. The amount of the Service Charge is set by them, and should be stated anywhere the number is advertised.

The Access Charge and Service Charge will appear separately in the itemised section of your bill but may not be listed next to each other. Although they will be included separately in the total number of calls and duration of calls shown on your bill, the amount you are charged will be unaffected.

Access Charges

  Per minute charge inclusive of VAT Per minute charge exclusive of VAT
EE pay monthly mobile customers 50p 42p
EE SIM only mobile customers 50p 42p
EE pay as you go customers 44p 37p
EE Broadband and Phone customers 11p 9p
EE Small Business Customers 44p 37p

 

Service Charges

Pay monthly plans

Service charge costs for calls beginning 08 & 09 (.pdf 3.5 MB) >
Service charge costs for calls beginning 118 (.pdf 285 KB) >
Service charge costs for calls beginning 07 (.pdf 782 KB) >
Non-inclusive 07 numbers (.pdf 6.01 MB) >

Pay as you go plans

Check what it costs to call a number beginning 08 & 09 (.pdf 3.5 MB) >
Check what it costs to call a number beginning 118 (.pdf 284 KB) >
Check what it costs to call a number beginning 07 (.pdf 1.86 MB) >

Make savings if you call 084 or 087 numbers regularly

Pay monthly customers can get a monthly 084 and 087 add-on so you’ll always have an allocated number of minutes to call service numbers.

To find out more and to activate this add-on, visit the 084 and 087 add-on page.

Numbers starting with 0800, 0808 and 116

If you’re a consumer or small business customer, calls to 0800, 0808 and 116 numbers are free from your mobile and landline.

Numbers starting with 03

Many organisations use 03 numbers such as 0300, 0344 or 0345 as an alternative to more expensive 084 and 087 numbers. Calls to 03 numbers will cost no more than a call to a 01 or 02 number. This means calls to 01, 02 or 03 numbers will come out of your inclusive minutes.

Numbers starting with 084, 087, 09 and 118

  • 084 & 087 numbers are typically used for banks, utility companies, customer helplines, government departments and voting in TV shows.
  • 09 numbers are typically used for premium rate services.
  • 118 numbers are used for Directory Enquiry services

When calling these numbers you’ll be charged an Access Charge and a Service Charge. 

The Access Charge is the amount that is charged by EE  and the Service Charge is charged by the organisation you are calling. The amount of the Service Charge is set by them, and should be stated anywhere the number is advertised.

The Access Charge and Service Charge will appear separately in the itemised section of your bill but may not be listed next to each other. Although they will be included separately in the total number of calls and duration of calls shown on your bill, the amount you are charged will be unaffected.

Access Charges

  Per minute charge inclusive of VAT Per minute charge exclusive of VAT
Orange pay monthly mobile customers 50p 42p
Orange SIM only mobile customers 50p 42p
Orange Pay As You Go customers 44p 37p
Orange Broadband and Phone customers 11p 9p
Orange Small Business Customers 44p 37p

 

Service Charges

Pay monthly plans

Pay as you go plans

 

Make savings if you call 084 or 087 numbers regularly

Pay monthly customers can get a monthly 084 and 087 add-on so you’ll always have an allocated number of minutes to call service numbers.

To find out more and to activate this add-on, visit the 084 and 087 add-on page.

Numbers starting with 0800, 0808 and 116

If you’re a consumer or small business customer, calls to 0800, 0808 and 116 numbers are free from your mobile and landline.

Numbers starting with 03

Many organisations use 03 numbers such as 0300, 0344 or 0345 as an alternative to more expensive 084 and 087 numbers. Calls to 03 numbers will cost no more than a call to a 01 or 02 number. This means calls to 01, 02 or 03 numbers will come out of your inclusive minutes.

Numbers starting with 084, 087, 09 and 118

  • 084 & 087 numbers are typically used for banks, utility companies, customer helplines, government departments and voting in TV shows.
  • 09 numbers are typically used for premium rate services.
  • 118 numbers are used for Directory Enquiry services

When calling these numbers you’ll be charged an Access Charge and a Service Charge. 

The Access Charge is the amount that is charged by EE  and the Service Charge is charged by the organisation you are calling. The amount of the Service Charge is set by them, and should be stated anywhere the number is advertised.

The Access Charge and Service Charge will appear separately in the itemised section of your bill but may not be listed next to each other. Although they will be included separately in the total number of calls and duration of calls shown on your bill, the amount you are charged will be unaffected.

Access Charges

  Per minute charge inclusive of VAT Per minute charge exclusive of VAT
T-Mobile pay monthly mobile customers 50p 42p
T-Mobile SIM only mobile customers 50p 42p
T-Mobile Pay As You Go customers 44p 37p
T-Mobile Broadband and Phone customers 11p 9p
T-Mobile Small Business customers 44p 37p

 

Service Charges

Pay monthly plans

Pay as you go plans

 

Make savings if you call 084 or 087 numbers regularly

Pay monthly customers can get a monthly 084 and 087 add-on so you’ll always have an allocated number of minutes to call service numbers.

To find out more and to activate this add-on, visit the 084 and 087 add-on page.

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