Follow our step-by-step guides to help you get up and running with EE.
4GEE phones for the deaf or hearing-impaired
EE can help with alternative communication if you're hearing impaired. To contact us directly using either Text Relay or the new Next Generation Text Lite dial 18001 in front of the long dial number you need.
Update: 18001 text relay service
Note: The Text Relay service is not available on Orange PAYG. If you’re an Orange PAYG customer you should instead use the Text Relay Assist service (0870 240 9598 - text) or (0870 240 5152 – call) where the Text Relay assistant will connect you to your required destination (excluding premium rate and International calls). Calls to this number will be automatically credited on your next bill.
Our long dial customer services numbers are:
EE all customers - 07953 966 250
Orange pay as you go customers - 07973 100 450
Orange pay monthly customers - 07973 100 150
T-Mobile all customers - 07953 966 150
Many mobiles help you keep in touch with your friends and family if you're deaf or hard of hearing.
You can adjust the volume of the person speaking, and set vibrating alerts so you know when someone's calling.
And you can use your phone along with an induction loop to boost the sound signal to your hearing aid. Induction loops are used in lots of public buildings like railway stations, courts and concert halls.
Look for a phone with:
- A vibrating alert or a flashing light on the screen - so you can feel or see when someone's calling you
- Haptic feedback - so when you press any key the phone vibrates so you don't accidentally call someone
- Volume control - so the other person is loud enough
- Ability to change the ringtone - so you can choose one that you can hear
- Hearing loop - so your phone calls can be transmitted to a hearing aid
Access to the internet
If you’d like more specialised information on how to choose a phone, go to the Action on Hearing Loss website and check out their advice on products for people with hearing loss.
Here are the free ways to contact EE:
- By post at, Customer Services, EE, 6 Camberwell Way, Sunderland, Tyne and Wear, SR3 3XN
- Post your question or issue in the EE community
- Visit one of our retail stores
We appreciate that you may need help in using some of those free methods and that help may not always be available.
If you need to call us, you can do so on 150 from your EE, Orange or T-Mobile phone. If you have an Orange pay as you go phone please call 450. Depending on the time you are calling and your price plan, that call may be charged. We will tell you before any charges are applied.
Text Relay Assist Service
More information on how to use the Text Relay Assist Service is on our Get In Touch page.