At EE, BT and Plusnet we want everyone to be able to access and interact with our websites and apps. We work towards increasing the accessibility and usability of all our online communications by aiming to comply with level AA of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.2 (WCAG) as a minimum.
WCAG is the international standard that aims to make digital content accessible to everyone, regardless of any differences such as disabilities, technological access, language and geographic location. We are continuously exploring ways to go beyond level AA of WCAG whenever it is feasible.
The Digital Accessibility team at EE, BT and Plusnet has a code of conduct which guides everything we do as digital accessibility professionals. It helps us to uphold high standards so that everyone we work with knows what to expect from us, and we know what to expect from each other.
We work with our colleagues to make the EE, BT and Plusnet consumer digital websites and apps accessible for everyone.
We speak with, rather than on behalf of, disabled people by creating opportunities to have direct dialogue with them.
We are committed to including everyone in our work, such as customers who might have technological restrictions.
We seek to meet the WCAG AA standard as a minimum, but aim higher wherever possible.
We are committed to continuous learning and knowledge share.
The Digital Accessibility team works closely with product, design, engineering and user research to improve the accessibility and usability of all our digital products and accessibility is always factored into our library of digital components.
We strive to prevent accessibility issues by being embedded across all of our digital teams and providing our input at every opportunity. Where possible, we work with third party suppliers to ensure that the products and services they provide us with meet our accessibility standards.
Accessibility is always a work in progress. While we work hard to produce the most accessible experience for all, we might still have regressions or legacy issues. Our content evolves rapidly and constantly, bringing the risk of new issues despite our best efforts.
In areas where we fall short of what we’re hoping to achieve in terms of accessibility, we are working to address any outstanding issues or provide reasonable adjustments where possible.
Please fill out the form on this page to let us know if there are any issues and we will get them fixed.
We won't be able to respond to queries related to customer care. If you wish to contact customer care on billing, broadband, landline, email and TV enquiries, please visit our customer care help & support page.
To increase the text size using browser settings:
Windows: press Control + =
Mac: Command + = to increase and Command + - to decrease font size. (depending on the model of Mac)
To decrease the text size using browser settings:
Windows: press Control + -
Mac: press Control + -, or Command +- (depending on the model of Mac)
In your web browser such as Safari, Edge, Firefox or Chrome, go to the ‘Settings’ menu and choose the ‘Zoom’ option.
The ‘Accessibility Settings’ on the ‘Settings’ menu on your mobile phone or PC also have ‘Zoom’ options.
Accessibility comes factory shipped within all our devices. Check the manufacturer pages on Accessibility on how to use all the native settings to change contrast, brightness, increase font size, reduce motion and much more.