All EE online orders, or orders placed on your behalf in a retail store for phones, tablets and mobile WiFi devices, are delivered free to your home or an EE store of your choice.
How our delivery service works
If your device is in stock, we’ll despatch it as soon as we’ve processed your orderand send you a text to let you know when you’ll receive it. If your device is out of stock, we’ll contact you to let you know when you’re likely to receive it. When your order is despatched, we’ll send you a text to let you know when you’ll receive it.
If you order a SIM only package, it will be delivered directly to you by first class mail.
Deliveries to an alternative address
If you’ve chosen to use the Follow My Parcel service for an online order delivered to your home, or to an alternative address, we'll be give you updates regarding you regarding your delivery, so please ensure you enter your correct mobile phone number when you check out.
DPD, our delivery company, will send you a text the day before your order arrives to confirm delivery details. The text will confirm:
- the day of delivery
- a link to the DPD website to track your parcel progress
- an option to rearrange the delivery date if inconvenient
On the morning of delivery, DPD will send another text to confirm:
- the one hour scheduled delivery time, (e.g. between 12.24 and 13.24).
- the name of the DPD driver.
- a link to the DPD website to track your parcel’s progress.
- an option to rearrange your delivery if required.
If you’re not home when we try to deliver
If DPD tries to deliver and you’re not there to receive it, the driver will leave a card with details of how to rearrange a delivery time. They’ll automatically try again on the next working day, after which the parcel will be held for a further four working days before being returned to EE.
Deliveries to an EE store
If you’ve chosen to have your order delivered to an EE store, DPD will send you a text letting you know when it has arrived in store and is ready for collection, so please ensure you enter your correct mobile phone number when you check out.
When you come to pick up your order from the EE store, please make sure you bring a copy of your order confirmation email.
When we deliver your order to you or you come and collect it in store, we’ll also need to confirm your identity. Please have one of the following forms of photo ID to hand:
- driving licence photo card
If you choose to have your order delivered to your home, we also accept the following forms of photo ID: Police ID cards, Military ID cards and disability ID cards.