Delivery of your EE device

  • EE
  • Orange
  • T-Mobile

How our delivery service works

You'll get next day UK delivery if we get your order by 5pm.

  • orders made online through will be free delivery
  • orders made through any other channel will be subject to a delivery charge
Depending on stock levels, some things may take a little longer, but we'll let you know by email if this happens. DPD will send you a text the day before your EE order arrives to confirm delivery details.

The text will confirm:

  • The day of delivery.
  • A link to the DPD website to track your parcel progress.
  • An opportunity to reply to the text to rearrange delivery if inconvenient.

On the morning of delivery, DPD will send another text to confirm:

  • The one-hour scheduled delivery time, eg between 12.24 and 13.24.
  • The name of your DPD driver.
  • A link to the DPD website to track the parcel's progress.
  • Another opportunity to rearrange delivery.

Ordering online for delivery to a store

We are not able to deliver your new EE device to one of our stores right now. We're looking to introduce this service very soon, though, so watch this space.

Delivering to a different address

It's up to you where we send your new phone. We'll deliver to your home or another address, wherever's easiest for you. A form of photo ID is now required for all online deliveries.
You'll need one of these forms of photo ID for our driver to take a note of:

  • Passport
  • Photo driving licence
  • National identity card
  • Police ID card
  • Military ID card
  • Registered disabled card

Please note, if you’ve ordered a new phone through customer services, you do need photo ID as well.

Not got any ID? Give us a call to talk through your options or pop into one of our EE stores.

If you're not home when we try to deliver

If DPD tries to deliver when no one's there to receive it, the driver will leave a card with details of how to re-arrange your delivery time. They'll automatically try again on the next working day, after which the parcel will be held for a further four working days before being returned to EE. You'll need proof of ID to collect your delivery.

Charges for orders made other than online

Delivery service


Next day all day


Next day before 10am


Next day before 12 noon


Next day afternoon (1pm - 6pm)


Next day evening (5pm - 8pm)


Saturday all day


Saturday before 10am


Sunday all day


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