How to unlock your phone



Before submitting your unlock request please read the below info to understand which process you require.

The cost of unlocking your device depends on whether you’re on pay as you go, pay monthly or you're a Non EE customer.

From 1 August 2017 we are making a change to our Pay As You Go and Pay Monthly unlocking experience.

Any Apple device which was sold on or after 1 November 2015 will be unlocked automatically once the device reaches 21 months old.

Please use the following page and instructions to check if your device is already unlocked.

Small Business and Corporate devices are not included.

Pay as you go

If you’re on Pay As You Go and bought your device direct from EE or one of our Indirect Partners you can unlock your phone as soon as you get it, free of charge. Your Pay As Your Go account must be registered with your details for us to unlock the device. Please call Customer Services directly to register your account. If it's already registered please fill in our form.

If you're on Pay As You Go and you've bought a second hand device, you won't be able to unlock the device using our online form, please follow the Non EE customer process below.

Pay Monthly devices used on a Pay As You Go account will be subject to Pay Monthly rules and checks.

You must also ensure the device has not been reported as lost or stolen.

Pay monthly

If you’re on pay monthly, you need to have had the device you require to be unlocked for at least six months before you can have it unlocked. After that six months, if you’re within contract, the cost to unlock your device is £8.99. This charge will be applied to your account once the unlock code has been provided and will show on your next bill.

If you're on Pay Monthly and you've bought a second hand device, you won't be able to unlock the device using our online form, please follow the Non EE customer process below.  

There are no charges to unlock your device once you’re out of contract with your device.

To be eligible for unlocking you must:

  • be the account holder for this device and phone number
  • have had the device you require to be unlocked for at least six months
  • ensure your bill has been paid and your account is up to date
  • ensure the device has not been reported as lost or stolen

Small Business

As a Small Business customer you need to have had the device you require to be unlocked for at least six months before you can have it unlocked. After the six months - both in and out of contract - the charge is £8.99.

Non EE Customer (Second-hand devices)

If you’re on EE and you've bought a second-hand device, you won’t be able to unlock the device using our online form.

If you're not with EE, Orange or T-Mobile, but have a device locked to EE, please call us on 0800 956 6000 (option 2, option 4). We can unlock most devices for £8.99. It will take 10 days to unlock the device after the request has been submitted. 

More help with unlocking your device

 

It takes up to 10 days to unlock a device. If we have to contact the manufacturer for your unlock code it may take longer than 10 days, in this instance we will text you to let you know.

If you're happy with the above information you can unlock your device by filling in our online form or calling 0800 956 6000 for a second hand device.

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