Welcome to EE

  • EE
  • Orange
  • T-Mobile

Welcome to the UK's first mobile 4G network

If you're a new EE customer - head over to explore.ee.co.uk/get-started where you'll find everything you need from EE.

Delivery of your new phone

Track the delivery of your new EE phone here.

Your new EE phone and SIM card

Your new EE SIM card will arrive with your new phone. Activating your new EE phone and SIM card and keeping your phone number couldn't be easier - find out more

Transfer your number 

If you want to keep your exisiting number with EE, you can transfer it - find out how >

My Account

You can use My Account or the My EE app to manage your account, view and pay your bills and much more. Sign up to My Account now >

If you've switched from Orange or T-Mobile, you'll need to set up a new My Account for your EE account if you want to see your EE bill in My Account.

My EE app

Download the My EE app now to keep track of your account when you're on the move.

Click on the link for your type of phone below:


Find out more about the roaming add-ons that are available to make and receive calls and use data when you go abroad. Find out more here.

Your new EE bill

Find out more about your EE bill here.

If you've moved from Orange to EE then find out about your bill here.

If you've moved from T-Mobile to EE then find out about your bill here.

Clone phone

If disaster strikes, we can help you get up to 500MB of data - like contacts and photos - back from your phone in no time.

All EE pay monthly customers can benefit from Clone Phone Lite free of charge.

To start using Clone Phone Lite:

  • Download the Clone Phone app from your app store


  • Sign up to Clone Phone online to manage your Clone Phone settings and back ups: ee.co.uk/clonephone

With Clone Phone Fully Loaded, you can get a replacement phone within 24 hours. Or even the same day if you let us know by 11am.*

Find out more here >


Save on your data usage with our WiFi partners nationwide.

The EE WiFi app lets you connect to public BT WiFi hotspots if they are included in your plan – so there's no need to remember numbers or passwords.

If you're on a phone, download your app now:

iPhone customers click here >

Android customers click here >

If you want to connect to EE WiFi from a phone without the app here's how to do it:

To get your username and password details text the word Open to 9526 for free and you'll receive a text with your unique login details.

If you're in range of a BT Openzone hotspot, connect to the hotspot using your device's WiFi connection and enter these details manually into btwifi.co.uk to log on.

The page will have a drop down menu where you can choose your service provider. Select T-Mobile UK or Orange UK and you'll be taken to the login pages.

Enter the WiFi username and password that was sent you by text message when you joined. You're ready to go.


You can get add-ons for your plan any time you need them.

We have a wide choice for you including:

  • International minutes and texts
  • Extra data to carry you to the end of the month just in case you run out.

Here's how to get more add-ons:

  1. Go to My Account from your mobile
  2. Scroll down and go to Get add-ons to manage your extras.

Find out more about your shiny new 4GEE phone

To get the most out of your new device our device section has answers to lots of your questions.

We also have some useful YouTube videos which will help.

For all the amazing benefits of joining EE, multimedia content and much more visit ee.co.uk/getstarted

Terms and conditions

*Clone Phone Fully Loaded package from £6 a month for pay monthly customers with an EE, Orange or T‐Mobile plan. Available to all consumer and small business customers. Three month minimum term.

*Get 24 hour replacement if your claim is accepted before 7.30pm or same day replacement (delivered between 6pm and 10pm, specific slots not available) if your claim is accepted before 11am. Geographical restrictions apply on delivery of all replacements. Same day promise excludes customers living in Northern Ireland, Isle of Lewis, Inverness, Isle of Arran, Orkney Isles, Hebrides, Isles of Scilly, Shetland Isles, Aberdeenshire, Channel Islands, Isle of Man and Isle of Wight and some parts of Ayrshire, Paisley & Perthshire or while you are outside the UK. Excludes bank holidays and exceptional circumstances. Underwritten by Allianz Insurance plc: Reg. Office: 57 Ladymead, Guildford, Surrey GU1 1DB UK, No.84638, authorised and regulated by the Financial Services Authority (FSA) Reg. no. 121849, call FSA on 0300 500 5000 or www.fsa.gov.uk/pages/register to confirm. We may refuse cover. Insurance and other terms apply, see www.ee.co.uk/terms

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