Unlock an EE device to use with another network

     
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Looking to unlock your phone? You’ve come to the right place.

Good to know

Any iPhone or iPad sold directly by EE on or after 1 September 2015 will be unlocked automatically once it reaches 18 months old.

This only applies to pay monthly and pay as you go devices - not small business or corporate.

If your device has been pro-actively unlocked, please follow the steps here to complete the unlock process:

How much does it cost to unlock my device?

How much does it cost to unlock my device?

Type of phone Cost
An EE pay monthly device £8.99 in contract OR free out of contract
An EE pay as you go device Free (if bought direct with EE by the requester) OR £8.99
A second hand device locked to EE, bought from eBay, Gumtree or handed down etc
£8.99
An EE small business device  £8.99
Good to know

We cannot unlock a device locked to any other network. Please contact that network directly.

How long does it take to unlock my phone?

How long does it take to unlock my phone?

We aim to unlock all devices within 72 hours.

If we need to contact the manufacturer to get a code, it may take ten days. But we’ll be in touch if that’s the case.

How do I unlock my EE pay monthly phone?

How do I unlock my EE pay monthly phone?

To unlock your pay monthly device, you must:

  • be the account holder for the device and number
  • have had the device at least six months
  • have paid your bill up-to-date
  • have not reported the device as lost or stolen

How do I unlock my pay as you go phone?

How do I unlock my pay as you go phone?

You can unlock your pay as you go device bought direct from EE as soon as you get it. 

Your phone must be registered with us to unlock it. Call 150 to register.

Unlock your EE phone

> Fill out our online form

Can I unlock a second hand device?

Can I unlock a second hand device?

As long as the device is more than six months old and not reported lost or stolen, we can unlock the device for £8.99.

Please call 0800 956 6000 (option 2, then option 4) and we can validate your request before providing unlocking instructions.

 

How do I set up my iPhone or iPad after it’s been unlocked?

How do I set up my iPhone or iPad after it’s been unlocked?

You’ll need to do a few things to reset your iPhone or iPad once it’s been unlocked:

  • 1

    Check that you have the latest software installed – connect to iTunes via a PC, Mac or laptop.

  • 2

    Remove your SIM card  and insert the new SIM card.

  • 3

    Complete the set-up process.

Don't have another SIM card you can use? To complete the process:

  • 1

    Back up your iPhone.

  • 2

    Go to Settings > General > Reset > Erase iPhone and delete all data.

  • 3

    Follow the set-up as a brand new iPhone, and the handset will be unlocked.

  • 4

    Complete the set-up assistant and restore your back-up.

You might see this message:

"The SIM card inserted in this iPhone does not appear to be supported. Only compatible SIM cards from a supported carrier may be used to activate iPhone. Please insert the SIM card that came with your iPhone or visit a supported carrier store."

If so, just follow these steps:

  • 1

    Restore your iPhone.

  • 2

    Check your device is unlocked.

Please note, if you've ”jailbroken” your iPhone or iPad, this may damage the device and we can’t be held responsible for any errors that may occur. 

 
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Last updated: 23/11/2017
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