I can’t log in to My EE using my password

     
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With an account for everything, it's understandable we have trouble with our login details from time to time. Here's how to get help with your password for My EE.

How do I reset my password?

How do I reset my password?

To reset your password:

  • 1

    Log in to My EE.

  • 2

    Hit the Forgotten password link.

  • 3

    Enter your email address.

  • 4

    Check your inbox and follow the instructions in our email.

If you have an Orange email address, you can’t reset your password using this address as it’s no longer valid. To reset your password, call us on 150 free from your EE phone.

What do I do if I've forgotten which email address I used to register?

What do I do if I’ve forgotten which email address I used to register?

Search for emails from EE in the inbox of each of your email accounts. We'll have been in touch when you registered.

If you can't find an email from us, please use one of the links on this page to get in touch.

If you have an Orange email address, you can’t reset your password using this address as it’s no longer valid. To reset your password, call us on 150 free from your EE phone.

What do I do if I'm locked out of My EE?

What do I do if I'm locked out of My EE?

If you're locked out of My EE, please use one of the links on this page to get in touch.

 
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Last updated: 30/11/2017
Simon H, digital content manager
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Thank you.

Glad to hear it.

Thank you.

Glad to hear it.

Why can't I log in to My EE?
Why must I complete an extra security check to log in to My EE?