Having problems with your EE TV box? Maybe you'd like to know what the lights mean. Our guide explains all.
Green light - active
Your EE TV box is on. If there's a picture on your screen, the box is active.
If you're having problems, you'll find more help in our guide to fixing problems with EE TV.
No light - deep sleep or off
Your EE TV box may be in deep sleep mode if you've not used it for a while, or it isn't plugged in to a working power source.
- Press the power button on your remote control - after a minute or so your EE TV will come back to life
- Check your power cable is plugged securely into the set top box
- Check the power socket is turned on
- Check the power socket is working - try connecting something you know works into the socket, e.g. a light
Red light - standby
Your EE TV box is in standby - press the standby button on your remote to wake it up. If the red light remains:
- Try pointing your remote directly at your EE TV box
- Try moving closer to your EE TV
- Check for obstructions between your remote and EE TV, for example a glass panel or cupboard
- Turn your EE TV box off at the main, wait 30 seconds, turn it back on again and try using your remote again
- Check your batteries haven't gone flat - try swapping for a spare pair
Flashing green light
You'll see this while your EE TV is starting up. It will turn solid green after 30 seconds. If it continues to flash, your set top box may be trying to update firmware. Leave it for 30 minutes.