Follow our step-by-step guides to help you get up and running with EE.
About Fibre broadband speeds
Broadband speed is a measure of how fast data moves along phone lines and into your computer.
It's measured in megabits per second, Mb/sec, usually shortened to 'Meg' or 'Mb'.
How fast your Fibre Broadband will be depends on a couple of things. Firstly, how far you are from the nearest street cabinet that connects you to our network. And secondly, how many other people are using the network at the same time as you. Our traffic management policy applies – please see here for more info.
If you join our 40 Mb service, you will typically receive up to 38 Mb/sec. Those joining our 80 Mb service will typically received up to 76 Mb/sec.
The speed you can expect to receive will be estimated and given to you before you join our Fibre Broadband service. Try our line checker.
Better, faster, stronger
Once you're online with Fibre Broadband, you're more likely to stay connected at the same great speed, even with lots of you doing different things at peak times.
Because the service is faster, more people in the house can be online at the same time and heavy internet activity like downloading movies, streaming catch up TV, and sending large email attachments will be a lot quicker for everyone.
How to test your broadband speed
You can run a home broadband speed test here:
If you'd like more detailed instructions, go to our guide Testing your broadband speed.
If your speed is slower than expected
If the speed results are slower than you'd expect, check the points below:
- Close any programs running on your computer
- Make sure you're not downloading any files or using any applications
- Make sure nobody else is using your internet connection while you run the speed test. This includes mobile phones and tablets such as iPads
- Also turn off any inbuilt wireless cards where possible
- Re-starting your router before running the test can help give the most accurate results
- Make sure you run the test from a computer plugged into the line that you're testing and use a wired connection between your router and computer, not wireless
- Remember, your download speed will be faster than your upload speed, as people receive more information on the internet than they push out to other users.
We also have some useful information about network management.
If you still have speed issues
If you're worried about the speed of your connection, run three speed tests at three different times of day using the tester below:
While other sites can be useful to get an idea of your speed, we'll only be able to offer further support with results from the test above.