Follow our step-by-step guides to help you get up and running with EE.
About Fibre broadband speeds
Broadband speed tells you how fast data is sent (upload speed) or received (download speed) along your phone line. It's measured in megabits a second (Mb/sec), usually shortened to Meg or Mb.
The speed you'll experience on your computer (or device) is influenced by a number of factors.
The speed of your package
We offer two types of Fibre Broadband package:
- Fibre Broadband - with download speeds of up to 38 Mb/sec and upload speeds of up to 10 Mb/sec
- Fibre Plus - with download speeds of up to 76 Mb/sec and upload speeds of up to 20 Mb/sec
You can see which packages are available in your home using our Speed and Availability checker.
The speed your line will support
Our Speed and Availability checker will give you a good estimate of the access line speed you could get in your home.
If you already have EE Home Broadband, log in to Your Account online to see the speed we estimated for your line when you first signed up, moved house or changed your broadband package.
What affects my access line speed?
Your access line speed is the maximum speed you'll experience. In general, the closer you are to our broadband equipment, the faster your access line speed will be. With Fibre Broadband the broadband equipment lives in a cabinet on your road - this is why we're able to offer higher speeds than our standard broadband service.
Other factors such as the quality of your phone line (both inside and outside your home), any set up problems and even bad weather and electrical interference can all affect the speed of your service.
Your actual broadband speed
The actual speed you see on your computer or devices in your home is known as your throughput speed. Your throughput speed will be lower than your access line speed, due to a number of things:
- How many people are using our network and the Internet at the same time (from six until nine at night are usually the busiest times)
- The speed and number of people using the web site or service you're using
- How many people (or devices) are connected to, and using your broadband connection
- The distance and quality of the connection between your computer or device and router - in particular with wireless connections
- Computer issues, for example spyware or older computers
- The type of internet service you're using - you'll find more information about how we manage our network, our network management pages
Testing your broadband speed
You can check your actual broadband speed using a broadband speed tester. See our guide to Testing your broadband speed for more help with this.
Improve your speed
If you find that your actual broadband speed is much slower than the speed we estimated your line could support, don't worry. You'll find loads of tips and suggestions in our guide to Improving your broadband speed.