Fixing my Home Broadband connection
If you're having problems with your broadband, our guides below will help you to fix the problem.
- Broadband speed
- Connection dropping
- Connection not working
- Check your internal wiring
Follow this guide to check if your internal wiring or phones connected to your line are causing problems with your broadband.
What type of socket do you have?
Single socket with plug in broadband filter
If you're connecting your broadband filter to one of these, this guide is for you. Go to step 1.
Dual socket with inbuilt broadband filter
If your main phone socket has a dual socket with an inbuilt filter, your connection isn't impacted by any internal phone wiring in your home. Check your router is connected into the data socket.
Start by connecting your router directly to your main socket - that's the socket your phone line connects to as it enters your home.
If you're having connection problems, you may notice an improvement straight away. Speed issues can take up to three days before you'll see an improvement.
Step 2 - BT test socket
If you're still having problems and have a phone socket with a line accross the middle you can try connecting to the test socket.
To do this:
- Unplug your router from the power supply
- Disconnect anything that's connected to the phone socket
- Carefully unscrew the two screws found on the bottom half of the faceplate
- Gently remove the lower half of the faceplate, being careful not to disturb any cabling behind the face plate
- If wires are already loose behind the faceplate, this could be the cause of the problem
- The BT test socket can be found behind the faceplate
- Plug the broadband filter into the BT test socket
- Check the broadband cable is connected to the filter and your router
- Turn the router back on and wait for it to restart
You can now check if this has fixed the problem. Remember, it can take up to three days before you see an improvement in speed.