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Think your broadband speed’s slower than it should be? We’re here to help.
Find out what speed you should be getting by checking the estimated broadband speeds in your area.
Yes. We offer three packages with different broadband speeds (which are measured in megabytes per second or Mb/s):
Several factors can affect the speed you’re actually browsing at:
If you think your broadband’s a little slow, find out how to test your connection speed.
There’s a few ways you can speed up your connection:
1. switch to fibre broadband
Depending on what you’re using your broadband connection for, you might be better off switching to fibre broadband. Take a look at the table below to see if you’re better off switching plans.
|What you use the internet for:||You’re not online all the time. You check emails, shop online and use sites like YouTube and Skype every once in a while.||Everybody in the family home is online and uses the internet all the time. You use TV services and the kids are into online gaming.||You live in a large or shared house. Nearly everyone has a smart TV in their room. Everybody uses TV and gaming services all of the time.|
|Number of people using catch-up TV at the same time:||1 or 2||3 or 4||4 or more|
|Recommended EE package:||Broadband (up to 17Mb/s)||Fibre Broadband (up to 38Mb/s)||Fibre Plus Broadband (up to 76Mb/s)|
See our fibre broadband plans >
2. check your phone line
If you can hear a noise on the line or calls are cutting off, there could be a problem with your line or equipment. See our home phone fault page for help.
3. check your router set up
See below for more on this.
1. Connect your router directly to the master socket (it’ll look like one of the sockets below). Make sure the router’s plugged into the right slot.
2. If your master socket’s a single socket (like the one pictured below), make sure you’ve got a broadband filter (also pictured) attached.
You can buy filters if you need to (You need an ADSL filter for standard broadband or a VDSL for fibre broadband). It can take three days to notice any difference in your broadband speed once a filter’s fitted.
3. Switch your router off, wait a minute and turn it back on again. Don’t do this too often though – our system may slow your speed if we think there’s a connection problem. So, leave your router on as much as possible.
4. Try moving your router away from the following:
…as electrical interference could disrupt your WiFi signal.