Feel your broadband speed is slower than it should be? We’ll help you test your speed and give you some tips on how to improve it.
If you’ve just joined EE or recently moved home, it takes up to 10 days for the speed and stability of your broadband to settle down.
The plan you are on will determine what speed broadband speed you get (which is measured in megabytes per second or Mb/s). We have three packages:
- Broadband (speeds of up to 17Mb/s)
- Fibre Broadband (speeds of up to 38Mb/s)
- Fibre Plus and Fibre Max (speeds of up to 76Mb/s)
We’ll have estimated what speeds to expect when you joined. Find out what speed you’re getting >
Do you only get slow speeds when you’re connected using Wi-Fi? Try connecting your device to your router using an Ethernet cable and re-check the speed.
If that speeds things up, it suggests it’s a Wi-Fi problem so see our advice on improving your WiFi speed and signal.
If you can hear a noise on the line when using the phone or calls are cutting off, there could be a problem with your line. See our home phone fault page for help.
Or check if there are problems in your area by typing your postcode into the Openreach network status checker.
Are all the lights on your router green? If not, check our help with faulty connections.
If they are, check if you’ve set up your router correctly.
Connect to the master socket in the house to get the fastest and most stable speeds (it’ll usually look like one of the sockets below).
2. Use a filter. If your master socket has a single socket like the one below, make sure you use a filter. This clever box makes sure that the phone and Broadband signals don’t interfere with each other.
You can buy filters if you need to (You need an ADSL filter for standard broadband or a VDSL for fibre broadband). It can take three days to see any difference in your broadband speed once a filter’s fitted.
3. Is it all plugged in correctly?
If you have a master socket with a single socket, your router set up should look like this:
Or, if you have a dual socket, it should look like this:
Depending on what you’re using your broadband connection for, you might be better off switching to fibre broadband. Compare your usage to the table below to see if you’re better off switching plans.
|Recommended EE package:||Broadband (up to 17Mb/s)||Fibre Broadband (up to 38Mb/s)||Fibre Plus Broadband (up to 76Mb/s)|
|What you use the internet for:||You’re not online all the time. You check emails, shop online and use sites like YouTube and Skype every once in a while.||Everybody in the family home is online and uses the internet all the time. You use TV services and the kids are into online gaming.||You live in a large or shared house. Nearly everyone has a smart TV in their room. Everybody uses TV and gaming services all of the time.|
|Number of people using catch-up TV at the same time:||1 or 2||3 or 4||4 or more|