Your test result will show a download speed and an upload speed (see below). Ignore the ping latency.
Compare your result with your estimated speed
To see if your speeds are slow, you need to compare results with the estimated speed you should be getting.
Find the estimated speed for your postcode >
My test speed is lower than my estimated range
If you tested with a WiFi connection, first try connecting your device directly to your router with an Ethernet cable and trying the test again.
If you were using a wired connection the first time, find out how to improve your broadband speed.
My test speed is within my estimated range
Yes, there’s still a couple of things you can try:
If your device was connected to a WiFi network during the test, find out how to improve your wireless speed.
If you were using a wired connection during the test try:
- restarting your router
- a second test with another device to check the problem’s not with the device you used for the first test
- switching off peer to peer services (such as BitTorrent) as these can hog a lot of bandwidth
If your problem still isn’t solved, please get in touch.
My test speed is lower than my minimum guaranteed speed
We recommend the following:
- click Run further diagnostics on the test and enter your phone number. This will log your test on our system and our team will investigate
- get in touch to talk about the problem
Please note: You have the right to cancel if our diagnostics show that you’re not meeting the minimum guaranteed speed.