Top up online
There are 2 ways to top up online using a credit or debit card.
1. Online card payment
Use our online payment tool to top up any EE mobile account.
- Enter the number of the phone you want to top up
- Select the amount - between £5 - £35
- Enter an email address to get confirmation of the top up
- Fill out the payment form with your card details, click pay now
- We'll show confirmation of the payment and send this to your chosen email as well.
2. Log in to your EE account online
Log in with your email address or username or create an account if you don't already have one. Once you're logged in go to:
- From the top menu on your screen
- Choose Top Up
- Enter the phone number you want to top up
- Select the amount you want to top up
- Fill out the payment form with your card details and click Pay now.
- We'll confirm your top up on the next screen.
Top up by phone
You can top up by credit or debit card, top up someone else’s phone or redeem an E-voucher by phone. We'll accept Visa, MasterCard and Maestro UK credit and debit cards, as well as international credit or debit cards, when you top up by phone.
- Call 150 from the EE device you want to top up - have your payment card or details to hand
- Choose Top Up and follow the payment instructions.
When you call for the first time, you need to set up a 4-digit PIN. This will help make topping up faster and more secure.
In you need to reset your PIN, call 150 from your EE phone, select the option to top up by card, then follow the instructions.
Please note: Calls cost 25p per call on pay as you go if you choose to speak to an EE Guide to top up.
Top up by text
If you’ve already registered a credit or debit card, you can top up by text.
Text the following details to 150 from your EE phone:
- the letters CR
- the last 4 digits of your registered credit or debit card number
- the amount you want to top up, between £5 and £95
- for example, to top up £10 with card ending in 1234 text CR 1234 10
Remember to include spaces between each set of digits.
We’ll text you to confirm that your top-up has been successful.
Top up using an E-voucher or E top-up card
An E-voucher is a card or receipt printed with a unique 16-digit voucher number and is valid for EE accounts for 6 months. You can purchase them from EE stores. E top-up cards have 13-digit numbers. You can buy E-voucher cards from more than 100,000 shops around the UK or anywhere you see the green top-up logo.
Find your nearest E-voucher store:
To top up with an E-voucher:
Text 150 with VO, then a space and then the 16-digit voucher number, for example, VO 1234567891234567.
Link an existing E top-up card to your device:
Text 150 with ETU, then a space and then the 13-digit E top-up card number for example, ETU 1234567891234. To top up, choose an amount, between £5 and £50 in £5 increments. Your E top-up card will be swiped, and the amount added to your card
You can also call 150 from your EE phone and follow the instructions to top up.
Top up abroad
- Log in to your account, select Top Up, fill out your details and payment
- call +44 7953 966 150 and top up using a credit or debit card
- or call 360 directly from your EE phone.
Useful information
Get 10% off your pack
All you need to do is set up monthly card payments on the EE app or online and your allowance will renew automatically. There’s no credit check required, and your payment can be changed or cancelled at any time.
Find out more about Subscribe To Save and how to get 10% off your Subscription Pack.
Want to top up someone else's phone?
Yes. You can top up anyone's EE pay as you go mobile. You'll need their number and a debit or credit card.
Top up someone else's pay as you go mobile online
How do I check my credit balance?
You can check your balance in the EE app, in your online account or by texting BALANCE to 150.
How do I change or cancel recurring top-ups?
You can change or cancel recurring top-ups in the EE app, your online account or:
- Call 150
- Text STOP REC to 150
We’ll keep taking your recurring top-up until you tell us to stop. EE only refunds unused credit in limited circumstances, see our Terms & Conditions.
If you don’t use your device for 90 days, we'll suspend your recurring top-up until you use your device again. If you don’t use your device at least once every 180 days, it will be disconnected: your number and any credit on your account will be stopped.
What do I do if my top-up fails?
We'll always confirm when a top up is successful. If your credit hasn't updated within 24 hours, call us.