Bright Box router - connection not working


Having problems viewing web pages? Perhaps you're unable to connect to your router? Is the broadband light on your router flashing? We'll show you some simple steps you can try which fix most problems.

Using Fibre Broadband? See our Fibre Broadband connection guide.

Turning it off and back on again

It's simple, but turning everything off and back on again really does fix most connection problems.

  • Flick the power switch off on the back of the router
  • Shut down your computer (or device)

Wait about 30 seconds, then turn everything back on. After a few minutes, check your connection again.
 

Account live?

If you're new to EE broadband, check your service is active by logging in to Your Account. Open the track your orders option.

If you can't log in, there could be a problem with your account. Give us a call and we'll be happy to help.
 

Is it plugged in and turned on?

From time to time, power switches can turn off, cables can work their way loose, or even find themselves in the wrong sockets.

Check everything is turned on, and connected to the correct socket. If you're unsure, see our set up guide.


Check your broadband light

Match your broadband light to these options:

Solid green light

Broadband light solid

Great news - your broadband connection is working.

Next step - check you've got a working connection between your computer and router.

 

Flashing green

Broadband light flashing

If you've already checked your broadband service is live, and restarted your router:

Light is off

Broadband light off


If you've already checked your broadband service is live, and restarted your router:

Connection between your computer and Bright Box router

You can check if you've got a working connection by going to the ee.co.uk website.

For help setting up a connection, see one of our guides below:

Nearly there page

If you're taken to our NEARLY THERE page, don't worry.

Nearly There page

If it's the first time you've set up your router (or you've just returned it to factory default settings), just sit back and relax while we get you up and running. This will take about five minutes.

Once your router is set up, you might continue to see the NEARLY THERE message on certain pages (e.g. your homepage or the page you tried to view when the nearly there page loaded). If this happens:

  • Restart your computer - this will fix most problems
  • Restart your router - you might like to do this at the same time just in case
  • Reset your browser - as a last resort this will fix the problem
     

If you're getting the problem on all web pages, try updating your username and password from the Bright Box admin pages.

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