New to EE? Use our
Get Started guides
Follow our step-by-step guides to help you get up and running with EE.
From time to time, interference from other wireless networks near your home can result in connection problems. Changing the channel on your router can help fix the problem. This guide shows you how.
Your Bright Box router has a great feature called Intelligent Wireless. When you turn the router on, it looks for and uses the best WiFi channel it can find. This helps reduce problems caused by interference, giving you the best wireless connection.
You'll also find an Intelligent Wireless button on your router. it will look like one of these options:
Press this briefly and your router will check if it's using the best WiFi channel and swap if it isn't.
You can also change the channel yourself from your router's admin pages. To do this:
Perhaps avoid channel 12 or 13 as some devices don't always work well on these channels.