Follow our step-by-step guides to help you get up and running with EE.
Livebox - set up guide
Need help setting up your Livebox? This guide shows you how.
- If required, disconnect any old broadband equipment (i.e. a router or modem) from your phone line
- You can leave your broadband filters connected
- Connect the power cable to the Livebox
- Plug the power socket into the mains
- Connect the broadband cable to the broadband socket on the Livebox - that's the one directly next to the power socket
- Fit one of your new broadband filters to your phone socket
- We suggest using your main telephone socket for a better broadband speed, avoid using an extension line or socket.
- Connect the broadband cable into the broadband filter
- You'll also need to plug each piece of telephone equipment connected to your line into a broadband filter. This includes sockets for:
- TV services e.g. Sky
- Answer phones
- Alarm systems - you might need to talk to an alarm engineer about this
It'll take a couple of minutes for your Livebox to start up. Probably just enough time to make yourself a cuppa.
Connect computer to Livebox
Ideally, connect your computer to your Livebox using a wired connection. You can always set up a wireless connection later.
- Plug one end of your Ethernet cable into either the red or yellow Ethernet socket on the side of your Livebox
- Plug the other end into the Ethernet socket on your computer
Update your broadband username and password
- Go to 192.168.1.1
- The Livebox Homepage will open
- Click on Access to the configuration pages
- Enter the Livebox username and password
- This is different to your internet access password
- The username is: admin
- The password is: admin
- The My services page will open
- Click on My services then click on Internet
- Enter your broadband username and password
- Click on Validate
- The Configuration successful screen will be displayed
- After about 30 seconds, you'll be taken to the Internet page - if not refresh your browser
- Your Livebox will connect to the internet
Check your connection
Why not check your connection's working by going to the ee.co.uk website?