Microsoft Surface 3 - Trouble installing updates?

 

Run the Windows Update troubleshooter

If you’re having trouble installing an update, try running the Windows Update automatic troubleshooter, which can fix some common update problems.

Check your date and time settings

If your date and time settings aren’t correct, you may see Windows Update error 80072F8F when checking for updates, or updates may not install correctly.

Here’s how to check and, if needed, change your date and time settings:

Step 1: Go to Start Windows logo, and select Settings > Time & language.
Step 2: Change Set time automatically to Off.
Step 3: Under Change date and time, select Change, select the correct date and time for your current time zone, and select Change.
Step 4: Turn Set time automatically back to On.

Charge your Surface battery

Charge the battery to at least 40 percent before trying to install updates. If your Surface battery level isn’t charged to at least 40 percent, updates may not install.

If you see Windows Update error 8024004C or if your Surface battery won’t charge above 40 percent, remove and reinstall the battery driver. Here’s how:

Step 1: Plug in your Surface.
Step 2: Select the search box in the taskbar, enter device manager, and in the search results, select Device Manager.
Step 3: Select the arrow next to the Batteries category.
Step 4: Double-click Microsoft ACPI-Compliant Control Method Battery, and under the Driver tab, select UninstallOK.
Step 5: Go to Start Windows logo, and select Power > Restart
Restarting will reinstall the driver for you.

If the battery charges above 40 percent after you reinstall the driver, try installing updates again.

If your battery still won’t charge above 40 percent, your Surface may need service.

Restart your Surface

Interrupting updates while they’re in progress could damage your Surface. If updates appear to have stalled and Windows doesn’t restart, wait at least 20 minutes before trying to restart your Surface.

Some update errors can be solved by restarting your Surface:

  • Update error 80248007
  • Update installation freezes for more than 20 minutes
  • Update stays on "Getting Devices Ready..." screen for more than 20 minutes
  • Update stays on "Please wait while we install a system update" screen for more than 20 minutes
  • Update history shows "pending restart"
  • Update history shows update “failed”

If you get one of these errors, try each of the restart solutions below, in the order listed.

Solution 1: Restart your Surface

Step 1: Go to Start Windows logo, and select Power.
Step 2: Select Restart or Update and restart.

After your Surface restarts, try installing updates again. If you’re still having a problem, try Solution 2.

Solution 2: Force shut down and restart

Step 1: Press and hold the power button on your Surface for 30 seconds.
Step 2: Wait until your Surface has shut down completely and then press the power button to turn it on again.

After your Surface restarts, try installing updates again.

If there’s still a problem with updates, try Solution 3.

Solution 3: Two-button shutdown and restart (Surface Pro models and Surface Book only)

Don't use a two-button shutdown on Surface RT, Surface 2, or Surface 3.

 

Step 1: Go to Start Windows logo, and select Power > Shut down
If you can’t shut down your Surface normally, press and hold the power button for 30 seconds.
Step 2:

After your Surface turns off, press and hold the volume-up button and the power button at the same time for at least 15 seconds and then release both. 
The screen may flash the Surface logo, but continue holding the buttons down for at least 15 seconds.

Step 3: After you release the buttons, wait 10 seconds.
Step 4: Press and release the power button again to turn your Surface back on.

If you’re still having trouble installing updates, your Surface may need service.

Install Surface updates manually

If you’re still having trouble installing Surface updates, try downloading a single update file directly to your Surface and installing the update manually.

  • The update files are for Surface hardware and firmware only. You cannot install Windows updates manually.
  • You cannot download and install Surface updates manually on Surface Pro or Surface Pro 2.

If you’re still having trouble installing updates, your Surface may need service.

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