Content lock and Orange safeguard

Content Lock

What is it?

Content Lock on EE and T-Mobile and Safeguard on Orange, helps to make sure that children using our devices are safe when they're online. So we’ve made sure that all our phones, tablets and dongles come with a free parental control service for visual content 

We have three settings - STRICT, MODERATE and OFF (called ON, LIGHT and OFF on Orange) - so you can choose exactly what level of security you'd like. All new accounts have “MODERATE” applied by default and we are the only Network in the UK to offer a safe Strict setting for children.

How does it work?

Moderate – this is the default setting for new customers. With Moderate you have access to social networking sites but not “18” rated content in accordance with a classification framework developed by the BBFC. Insert link to content about BBFC and content ratings (see end of article) 

 Strict - This is the safe setting for the whole family. This setting filters the same “18” rated content but also includes other content that is not suitable for younger children including un-moderated social networking sites, chat and dating Off - With the “Off” setting you have access to the full internet, including “18” rated content.

Change your content lock settings now.

Who decides what gets blocked?

The mobile industry has appointed the BBFC (British Board of Film Classification) to determine what content should be rated “18”. This is comparable with existing standards for visual content in other media and is based on the BBFC’s Classification guidelines. You can find out more about it here:

Change your content lock settings now.

If you believe a website or content has been misclassified please email and we’ll review the matter for you.

What about illegal content?

Content that is inappropriate to some may be acceptable to others, which is why there is a robust framework in place based on BBFC standards. However, there is a clear distinction between inappropriate and illegal content and we work with the Internet Watch Foundation to ensure that child abuse images are automatically blocked.  

Website images

If you or your child stumbles across an image or video online which you suspect shows child sexual abuse you can report securely and confidentially to the Internet Watch Foundation


If you believe your child is receiving illegal or seriously offensive messages from an adult in a chatroom or on a social networking site, then report it to the Child Exploitation and Online Protection Centre

Making the most of your digital life

We want everyone to live a safe and rewarding digital life so we've put together lots of information to help you do just that. From tips on keeping your children safe online, to resources that showcase the benefits of the internet, you’ll find all the tools you need to make the most of your digital life.

Content blocked for Moderate Users

Alcohol Kids - Sites which include the promotion, glamorisation or encouragement of drinking alcohol to excess that is aimed at children or that may have a significant appeal to children.

Anonymiser - Sites which offer anonymous access to websites through a PHP or CGI proxy, allowing users to gain access to websites blocked by corporate and school proxies as well as parental control filtering solutions.

Criminal Skills - Sites which provide information, resources, equipment or methodology used in the commission of crimes and the avoidance of prosecution for such crimes.

Drugs - Sites which promote, offer, sell, supply, encourage or otherwise advocate the recreational or illegal use, cultivation, manufacture, or distribution of drugs, pharmaceuticals, intoxicating plants or chemicals and their related paraphernalia.

Gore - Sites which display excessive and graphic violence and/or the infliction of pain or injuries towards humans or animals. Examples include:

• Scenes of dismemberment

• Torture or sadism

• Overly explicit horror movies

Hacking - Sites which promote or provide the means to practice illegal or unauthorized acts using computer-programming skills.

Hate - Sites which advocate hostility, aggression and the denigration of an individual or group on the basis of race, religion, gender, nationality, ethnic origin, or other involuntary characteristics. Sites that use purported scientific or commonly accredited methods to justify inequality, aggression, and hostility.

Pornography - Sites which contain explicit material for the purpose of causing sexual excitement or arousing lascivious interest. 

Self Harm - Sites which advocate, normalize, or glamourise repetitive and deliberate ways to inflict non-fatal harm to oneself. 

Sex Advice - Sites which provide information, techniques, exercises and products intended to improve the sexual lives of adults. Also sites containing explicit or detailed discussions of sex and adult sexuality

Suicide - Sites advocating or glorifying suicide as well as educating people on how to commit suicide.

Tobacco Kids- Sites that include the promotion, glamorisation or encouragement of smoking that is aimed at children or that may have a significant appeal to children.

Violence -Sites which promote or instruct other on how to cause property damage, physical harm or death through the use of homemade weapons, explosive devices, or other criminal violence. 





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