Content Lock and Orange Safeguard

  • EE
  • Orange
  • T-Mobile

Content Lock on EE helps to keep you and your children safe online by blocking 18-rated content.

We have three settings - Strict, Moderate and Off so you can choose exactly what level of security you'd like.

All new accounts have “Moderate” applied by default.

How each setting works

Moderate – This is the default setting for new customers. With Moderate you have access to social networking sites but not 18-rated content in accordance with BBFC (British Board of Film Classification) guidelines.

Off - With the "Off" setting you have full access to the full internet - including 18-rated content.

Strict - This is the safe setting for the whole family. This setting filters the same 18-rated content in accordance with BBFC Guidelines, but also content that the BBFC would rate higher than 'PG' and other content that is not suitable for younger children including unmoderated social networking sites, chat and dating sites.

New for Strict usersGoogle SafeSearch – You’ll now be even more protected with the new feature called Google SafeSearch. When using the Google search option, this additional safety feature will prevent websites being returned within the search that relate to unsecure, adult content.

Google SafeSearch is only available for Strict users on Content Lock. This feature is built into the Strict settings and cannot be turned off. The only way to remove this would be to change from Strict parental status over to Moderate or Off (adult).

Please note: We are now blocking secure sites for Moderate and Strict users (sites showing HTTPS in the URL). This means that some webpages you may have been previously able to access will now show as "Timed out" or "No Response". This does not mean we are making our parental controls any stricter, we are just blocking the sites that should already be blocked for your setting according to British Board of Film Classification guidelines.

We already block HTTP websites and are now doing the same with HTTPS, the S stands for secure and means all communications between your browser and the website are encrypted and hidden from us.

How to check or change your settings

Check or change your settings now >

Who decides what gets blocked

The mobile industry uses the BBFC to determine what content should be rated 18. This is comparable with existing standards for visual content in other media and is based on the BBFC guidelines.

You can find out more about it here.

If you believe a website or content has been misclassified please email Safeguard@ee.co.uk and we’ll review the matter for you.

What about illegal content

Content that is inappropriate to some may be acceptable to others which is why there is a robust framework in place based on BBFC standards. However, there is a clear distinction between inappropriate and illegal content and we work with the Internet Watch Foundation to ensure that child abuse images are automatically blocked.

Website images

If you or your child stumbles across an image or video online which you suspect shows child sexual abuse you can report securely and confidentially to the Internet Watch Foundation

Messages

If you believe your child is receiving illegal or seriously offensive messages from an adult in a chatroom or on a social networking site, then report it to the Child Exploitation and Online Protection Centre 

Making the most of your digital life

We want everyone to live a safe and rewarding digital life so we've put together lots of information to help you do just that.

Find out more >

Safeguard on Orange helps to keep you and your children safe online by blocking 18-rated content.

We have three settings - OnLight and Off so you can choose exactly what level of security you'd like.

All new accounts have “Light” applied by default.

How each setting works

Light – this is the default setting for new customers. With Light you have access to social networking sites but not 18-rated content in accordance with BBFC (British Board of Film Classification) guidelines.

On - This is the safe setting for the whole family. This setting filters  the same 18-rated content but also includes other content that is not suitable for younger children including unmoderated social networking sites, chat and dating in accordance with BBFC guidelines.

Off - With the “Off” setting you have access to the full internet, including 18-rated content.

How to check or change your settings

Check or change your settings now >

Who decides what gets blocked

The mobile industry uses the BBFC to determine what content should be rated 18. This is comparable with existing standards for visual content in other media and is based on the BBFC guidelines.

You can find out more about it here.

If you believe a website or content has been misclassified please email Safeguard@ee.co.uk and we'll review the matter for you.

What about illegal content

Content that is inappropriate to some may be acceptable to others which is why there is a robust framework in place based on BBFC standards. However, there is a clear distinction between inappropriate and illegal content and we work with the Internet Watch Foundation to ensure that child abuse images are automatically blocked.   

Website images

If you or your child stumbles across an image or video online which you suspect shows child sexual abuse you can report securely and confidentially to the Internet Watch Foundation

Messages

If you believe your child is receiving illegal or seriously offensive messages from an adult in a chatroom or on a social networking site, then report it to the Child Exploitation and Online Protection Centre 

Making the most of your digital life

We want everyone to live a safe and rewarding digital life so we've put together lots of information to help you do just that.

Find out more >

Content Lock on T-Mobile helps to keep you and your children safe online by blocking 18-rated content.

We have three settings - StrictModerate and Off so you can choose exactly what level of security you'd like.

All new accounts have “Moderate” applied by default.

How each setting works

Moderate – this is the default setting for new customers.  With Moderate you have access to social networking sites but not 18-rated content in accordance with BBFC (British Board of Film Classification) guidelines.

Off - With the “Off” setting you have access to the full internet, including 18-rated content.

Strict - This is the safe setting for the whole family. This setting filters  the same 18-rated content but also includes other content that is not suitable for younger children including unmoderated social networking sites, chat and dating in accordance with BBFC guidelines.

New for Strict users – Google SafeSearch – You’ll now be even more protected with the new feature called Google SafeSearch. When using the Google search option, the additional safety feature will prevent websites being returned within the search that relate to unsecure, adult content. Google SafeSearch is only available for Strict users on Content Lock.

This feature is built into the Strict settings and cannot be turned off. The only way to remove this would be to change from Strict parental status over to Moderate or Off (adult).

How to check or change your settings

Check or change your settings now >

Who decides what gets blocked

The mobile industry uses the BBFC to determine what content should be rated 18. This is comparable with existing standards for visual content in other media and is based on the BBFC guidelines.

You can find out more about it here.

If you believe a website or content has been misclassified please email Safeguard@ee.co.uk and we’ll review the matter for you.

What about illegal content

Content that is inappropriate to some may be acceptable to others which is why there is a robust framework in place based on BBFC standards. However, there is a clear distinction between inappropriate and illegal content and we work with the Internet Watch Foundation to ensure that child abuse images are automatically blocked.   

Website images

If you or your child stumbles across an image or video online which you suspect shows child sexual abuse you can report securely and confidentially to the Internet Watch Foundation

Messages

If you believe your child is receiving illegal or seriously offensive messages from an adult in a chatroom or on a social networking site, then report it to the Child Exploitation and Online Protection Centre 

Making the most of your digital life

We want everyone to live a safe and rewarding digital life so we've put together lots of information to help you do just that.

Find out more >

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