Ways to complain


If there’s something that you’re not happy with, please do give us a call. For complaints about mobile, 4GEE Wi-fi or tablets call us on: 0800 956 6060 (open 08:00-20:00) or for complaints on EETV, Home, or Fixed Broadband call us on: 0800 956 6059 (open 08:30-20:00). You can also use this form or chat to us online.

Online

You can also use this form

Write

Mobile customer or small business home 
broadband customers

Customer Services
EE
6 Camberwell Way
Sunderland
Tyne and Wear
SR3 3XN
United Kingdom

Alternatively you can email us 
customerrelations@ee.co.uk
 

Don’t forget to include:

⁃ Your full name
⁃ Your full postal address
⁃ Your account number and/or mobile telephone number - and if you’re a home broadband customer your landline telephone number 
⁃ Please specify which brand you are on EE
  (mobile or home broadband), Orange or T-Mobile
⁃ Details of your complaint
⁃ An alternative daytime contact telephone number
 

 

Home Broadband customers
 

EE
6 Camberwell Way
Doxford Technology Park
Doxford
Sunderland
Tyne And Wear
SR3 3XN

 

 

 

If you still don’t feel that your complaint has been resolved, please see our Complaints Code of Practice.