Ways to complain


If there’s something that you’re not happy with, we’d like to try and help you. The quickest route to resolving your enquiry is via clicking to Chat here.

If you want to call, for complaints about mobile, 4GEE Wi-fi or tablets call us on: 0800 956 6060 (open 08:00-20:00) or for complaints on EETV, Home, or Fixed Broadband call us on: 0800 956 6059 (open 08:30-20:00). You can also use this form.

Online

You can also use this form

Write

Mobile customer or small business home 
broadband customers

Customer Services
EE
6 Camberwell Way
Sunderland
Tyne and Wear
SR3 3XN
United Kingdom

Alternatively you can email us 
customerrelations@ee.co.uk
 

Don’t forget to include:

⁃ Your full name
⁃ Your full postal address
⁃ Your account number and/or mobile telephone number - and if you’re a home broadband customer your landline telephone number 
⁃ Please specify which brand you are on EE
  (mobile or home broadband), Orange or T-Mobile
⁃ Details of your complaint
⁃ An alternative daytime contact telephone number
 

 

Home Broadband customers
 

EE
6 Camberwell Way
Doxford Technology Park
Doxford
Sunderland
Tyne And Wear
SR3 3XN

 

 

 

If you still don’t feel that your complaint has been resolved, please see our Complaints Code of Practice.