Lost or stolen device

  • EE
  • Orange
  • T-Mobile

If you've lost your phone or other EE device, call us immediately on 07953 966 250 (at local rates).

Or call +44 7953 966 250 from abroad (at international call rates).

If your phone is lost, stolen or damaged, get a replacement within 24 hours (and if your claim is accepted by 11am, we'll even get it to you the same day). *Terms and conditions apply.

Find out more about Clone Phone >

If you have Clone Phone Loaded or Clone Phone Fully Loaded, please try locating and locking the device before you call us. You can do this by logging into the Clone Phone web portal at ee.co.uk/clonephonelogin.

If you don't have access to the web, then give us a call and we'll help you to Lock & Wipe your phone.

We can help

If you're calling from a pay phone, we can call you back

We can call a partner or parent for you, to explain the situation

We can block your lost device so it will be unusable on our network. You can add a password in case you find it later

We'll send you another SIM card. £10.21 will be taken from your balance or added to your bill to cover our costs for this

We'll give you your phone's IMEI number for you to pass on to the police

You can search My Account for your most recently dialled numbers

Don't delay calling us - you will be billed for any use of your missing device.

Important Information

It’s very important that you report your device as lost or stolen as soon as you know it’s gone.

From Thursday 30 July 2015, if you let us know within 24 hours and somebody else uses your device while it's lost or stolen, you will only be responsible for paying a maximum of £100 for any unauthorised usage that’s not part of your allowance. EE will cover the cost of any charges incurred over £100.

If you have reported your device to EE as lost or stolen within 24 hours, and receive a bill with charges incurred over £100 during this period, you should call Customer Service, who will confirm whether you are eligible for the cap and arrange for the charges to be credited back.

If you fail to let EE know within 24 hours of your device being lost or stolen, you will be liable to pay all of the charges incurred.

If your phone has been lost, stolen or damaged, please contact us straight away. We can then bar your SIM to stop calls being made on your account and also blacklist your lost or stolen phone to stop someone else using it.

If you're a pay monthly customer, call 07973 100 150 (or +44 7973 100 150 from abroad)

If you're a pay as you go customer, call 07973 100 450 (or +44 7973 100 450 from abroad)

If you're a mobile broadband customer, call 07973 100 150 (or +44 7973 100 450 from abroad)

If you have Orange Care and your phone is stolen or maliciously damaged, you should also report it to the police within 48 hours of discovery.

Please have the following information handy when you call us:

The crime reference number for theft or malicious damage

Full details of how the loss, theft or damage occurred. We may also ask you for other information and evidence regarding your claim.

Orange Care terms & conditions >

Important Information

It’s very important that you report your device as lost or stolen as soon as you know it’s gone.

From Thursday 30 July 2015, if you let us know within 24 hours and somebody else uses your device while it's lost or stolen, you will only be responsible for paying a maximum of £100 for any unauthorised usage that’s not part of your allowance. EE will cover the cost of any charges incurred over £100.

If you have reported your device to EE as lost or stolen within 24 hours, and receive a bill with charges incurred over £100 during this period, you should call Customer Service, who will confirm whether you are eligible for the cap and arrange for the charges to be credited back.

If you fail to let EE know within 24 hours of your device being lost or stolen, you will be liable to pay all of the charges incurred.

If you've lost your phone or other T-Mobile device, call us immediately on 07953 966 250 (at local rates).

Or call +44 7953 966 250 from abroad (at international call rates).

If your phone is lost, stolen or damaged, get a replacement within 24 hours (and if your claim is accepted by 11am, we'll even get it to you the same day). *Terms and conditions apply.

Find out more about Clone Phone >

If you have Clone Phone Loaded or Clone Phone Fully Loaded, please try locating and locking the device before you call us. You can do this by logging into the Clone Phone web portal at ee.co.uk/clonephonelogin.

If you don't have access to the web, then give us a call and we'll help you to Lock & Wipe your phone.

We can help

If you're calling from a pay phone, we can call you back

We can call a partner or parent for you, to explain the situation

We can block your lost device so it will be unusable on our network. You can add a password in case you find it later

We'll send you another SIM card. £10.21 will be taken from your balance or added to your bill to cover our costs for this

We'll give you your phone's IMEI number for you to pass on to the police

You can search My EE for your most recently dialled numbers

Don't delay calling us - you will be billed for any use of your missing device .

Important Information

It’s very important that you report your device as lost or stolen as soon as you know it’s gone.

From Thursday 30 July 2015, if you let us know within 24 hours and somebody else uses your device while it's lost or stolen, you will only be responsible for paying a maximum of £100 for any unauthorised usage that’s not part of your allowance. EE will cover the cost of any charges incurred over £100.

If you have reported your device to EE as lost or stolen within 24 hours, and receive a bill with charges incurred over £100 during this period, you should call Customer Service, who will confirm whether you are eligible for the cap and arrange for the charges to be credited back.

If you fail to let EE know within 24 hours of your device being lost or stolen, you will be liable to pay all of the charges incurred.

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