Lost or stolen device

  • EE
  • Orange
  • T-Mobile

If you've lost your phone or other EE device, call us immediately on 07953 966 250 (at local rates).

Or call +44 7953 966 250 from abroad (at international call rates).

If your phone is lost, stolen or damaged, get a replacement within 24 hours (and if your claim is accepted by 11am, we'll even get it to you the same day). *Terms and conditions apply.

Find out more about Clone Phone >

If you have Clone Phone Loaded or Clone Phone Fully Loaded, please try locating and locking the device before you call us. You can do this by logging into the Clone Phone web portal at ee.co.uk/clonephonelogin.

If you don't have access to the web, then give us a call and we'll help you to Lock & Wipe your phone.

We can help

If you're calling from a pay phone, we can call you back

We can call a partner or parent for you, to explain the situation

We can block your lost device so it will be unusable on our network. You can add a password in case you find it later

We'll send you another SIM card. £10.21 will be taken from your balance or added to your bill to cover our costs for this

We'll give you your phone's IMEI number for you to pass on to the police

You can search My Account for your most recently dialled numbers

Don't delay calling us - you will be billed for any use of your missing device.

If your phone has been lost, stolen or damaged, please contact us straight away. We can then bar your SIM to stop calls being made on your account and also blacklist your lost or stolen phone to stop someone else using it.

If you're a pay monthly customer, call 07973 100 150 (or +44 7973 100 150 from abroad)

If you're a pay as you go customer, call 07973 100 450 (or +44 7973 100 450 from abroad)

If you're a mobile broadband customer, call 07973 100 150 (or +44 7973 100 450 from abroad)

If you have Orange Care and your phone is stolen or maliciously damaged, you should also report it to the police within 48 hours of discovery.

Please have the following information handy when you call us:

The crime reference number for theft or malicious damage

Full details of how the loss, theft or damage occurred. We may also ask you for other information and evidence regarding your claim.

Orange Care terms & conditions >

If you've lost your phone or other T-Mobile device, call us immediately on 07953 966 250 (at local rates).

Or call +44 7953 966 250 from abroad (at international call rates).

If your phone is lost, stolen or damaged, get a replacement within 24 hours (and if your claim is accepted by 11am, we'll even get it to you the same day). *Terms and conditions apply.

Find out more about Clone Phone >

If you have Clone Phone Loaded or Clone Phone Fully Loaded, please try locating and locking the device before you call us. You can do this by logging into the Clone Phone web portal at ee.co.uk/clonephonelogin.

If you don't have access to the web, then give us a call and we'll help you to Lock & Wipe your phone.

We can help

If you're calling from a pay phone, we can call you back

We can call a partner or parent for you, to explain the situation

We can block your lost device so it will be unusable on our network. You can add a password in case you find it later

We'll send you another SIM card. £10.21 will be taken from your balance or added to your bill to cover our costs for this

We'll give you your phone's IMEI number for you to pass on to the police

You can search My EE for your most recently dialled numbers

Don't delay calling us - you will be billed for any use of your missing device 

Was this article helpful?

Thank you.

GETTING THE MOST FROM EE

Services and offers we have for you

New to EE? Use our get started guides

Follow our step-by-step guides to help you get up and running with EE.

Discover more with our video guides

Watch our help and support videos to get the most out of EE and your phone.

Manage your account with My EE app

Keep track of your usage, manage your add-ons or pay your bill on the move.

Join the EE Community now

See what people are saying in the EE Community - get involved or get advice.