Here For You

Support for EE customers with additional needs.

We’re committed to providing you with the best support possible , whatever your situation. Whether you have a long-term disability or condition, or are getting back on your feet after a life event, we’ll make sure our services are tailored to your needs.

Read EE's vulnerability policy

Who we can help

Let us know if you're affected by any of the following:

  • critical illness
  • mental health conditions
  • physical or motor impairments
  • literacy and numeracy needs
  • dementia and other cognitive conditions
  • neurodiverse conditions
  • hearing loss
  • speech or language impairments
  • any degree of sight loss
  • life events like unemployment and bereavement
  • financial hardship

 

Register your additional needs

Tell us about your circumstances and we’ll make the necessary adjustments to the support we offer you. Once you've registered, we'll be able to:

  • make things easier for you when you contact us
  • help you get the best value for money for your EE services
  • suggest new technology and gadgets to help you with everyday life

 

 Register your needs online



How to contact us if you need immediate support

Call us

150 from your EE mobile

07953 966 150 from any other phone

Text Relay

To use the text relay service from your smartphone, PC or tablet, download the free Relay UK app.

To call us through the Relay UK app or from a textphone, dial:
18001 07953 966 150

BSL Interpreter service

If you need the support of a British Sign Language (BSL) interpreter, you can contact us through the InterpretersLive! service.

Connect to a BSL interpreter

We're here Monday to Friday, 8am to 9pm. Sunday and Saturday, 8am to 8pm.

 

More support and services

Managing your account

Find out how to get your bill and other communications in a different format, allow someone you trust to help run your account, and more.

 Help managing your account

Financial support

How we can help you if you’re on a low income or are in financial difficulty and need a bit of flexibility when paying your bill.

 Help paying your bill

Getting the most out of your devices

Guides and resources to help you find the right devices for your needs and make them work for you.

 Help with your devices

In-store and online help

What you can expect when you visit one of our stores or contact our customer care teams.

 Help in-store and online

Ways to stay in touch

Learn about sign language, video relay, text relay and other services which can help customers living with impairments stay connected.

 Help staying in touch