EE Network Claims & Recognition


Read the evidence behind our claims

UK RootMetrics Report H2 2024

The RootMetrics report provides substantiations for our RootMetrics claims.

The UK's best network, 25 times and counting

RootMetrics reports show EE has now won the UK’s best overall network 12.5 years in a row. Extensive testing found that we’re also the fastest, most reliable and best for 5G.

Why we've got the UK's best network

The largest coverage of any UK network and best overall

In the second half of 2025, RootMetrics conducted approximately 619,000 coverage tests around the UK, including in 16 major cities and driving 23,000 miles on UK roads.
  
The results concluded that EE is:

 

  • The UK’s best network 12.5 years and counting
  • The UK’s best network 25 times in a row
  • The UK’s fastest network
  • The UK’s most reliable network
  • The UK’s best network for video
  • The UK’s best network for gaming
  • The UK’s most reliable network for mobile gaming
  • The UK’s best network for data performance
  • The UK’s best 5G experience
  • The UK’s best network for calls

EE is double the speed of our competitors across the UK

RootMetrics found that EE has the fastest average download speeds across the whole of the UK in the second half of 2025. We’re more than double the next-fastest result (Three’s 53.8 Mbps).

The average UK download speeds are detailed below.

Umlaut’s best network

Umlaut Connect (part of Accenture) found EE to be the UK’s best‑performing mobile network, achieving the highest score ever recorded. EE was confirmed as the top UK operator for the 11th consecutive year, and the only UK network to be rated as very good.

Umlaut’s best network

Umlaut Connect (part of Accenture) found EE to be the UK’s best‑performing mobile network, achieving the highest score recorded. EE was the only UK network to be rated as very good.

More than 10 years at the top

UK's No.1 broadband & mobile provider

Data provided by Kantar TGI shows that EE + BT have the largest market share of broadband and mobile customers in the UK.

The UK's most reliable network

Ratings provided by RootMetrics show that EE is the UK’s most reliable network, based on reliability of mobile experience across data, calls and texting.


The UK’s fastest network

Ratings provided by RootMetrics show that EE is the UK’s fastest network.

The UK’s best 5G experience

Ratings provided by RootMetrics show that EE is the UK's best network for 5G Experience.

Mobile “Only EE” claims

Comparative claims vs other mobile providers

Number one rosette

EE's network performance in your city

Ratings provided by RootMetrics to show how EE compares to other networks in your city.

Broadband “Only EE” claims

Comparative claims vs other broadband providers

EE broadband is unbeatable at handling lag - versus major

Data provided by Ofcom shows that EE Broadband is unbeatable for handling lag.

EE broadband claims

  1. “The UK’s most reliable broadband technology”
  2. “Location deserves better broadband”
  3. “Join the city’s Location fastest major broadband provider”
  4. “Out of contract with Virgin? Save up to £576”
  5. “Faster uploads vs Virgin”
  6. “50% less lag than Virgin”

Interest-Free Financing for 48 Months, on More TV’s than anyone else

Data provided by FDM shows that EE offers 48-month interest-free financing on more TVs than anyone else.

EE broadband claims

  1. The UK’s fastest growing broadband provider
  2. More gamers choose EE Broadband
  3. More parents choose EE Broadband
  4. More work-from-homers choose EE Broadband
  5. Unbeatable peace of mind with EE WiFi controls
  6. Unrivalled gaming and working from home with WiFi Enhancer
  7. Unrivalled prioritisation
  8. EE Smart Hub 7 Plus, the most advanced hub offered as standard by any major provider
EE logo

EE Safer SIMs - only on the UK’s Best Network

EE is introducing new mobile plans designed to help children stay safe online. The plans include numerous features that families have told us are important to them.