Tailored Disability Services

Make the most of our services such as Priority Fault Repair

Get the best service possible

We’re committed to providing you with the best service possible, no matter what your disability is.

By filling out our simple Disability Registration Form, our Customer Service Teams will be able to tailor our services to meet your needs. They’ll be aware of your disability when you call and will take your disability into consideration.

Alternatively, you can use one of the other contact methods shown on our contact us page, or using one of the accessible contacts methods listed below. All information provided to us will be recorded securely and used only to provide you with the best support and experience. You can also, if you choose, give your permission for someone else to contact us on your behalf.

Any information you provide will be treated in the strictest of confidence.

Priority Fault Repair Service

We understand how important your service is, especially when you rely on it for health or mobility reasons. That’s why we've created our Priority Fault Repair Service.

This scheme is for customers who have an illness or disability and who rely on their service to keep in touch with carers and health professionals.

If your mobile phone is in warranty and develops a fault, we’ll endeavour to return it within seven days once received, instead of 14 for standard repairs.

If you report a landline or broadband fault, and you let us know you rely on your service for health or mobility reasons, we'll prioritise the repair.

To let us know if you qualify for Priority Fault Repair, register your disability.

Accessibility contact methods
Service	Number	Cost & Additional Information
British Sign Language Interpreter	Please click here to begin call	Please see website for further details
Next Generation Text Relay	Dial 18001 in front of the following numbers EE all customers - 07953 966 250 Orange pay as you go customers - 07973 100 450 Orange pay monthly customers - 07973 100 150 T-Mobile all customers - 07953 966 1507953 966 250	Pricing - click here

Accessibility contact methods

Service

Number

Cost & Additional Information

British Sign Language Interpreter

Please click here to begin call

Please see website for further details

Next Generation Text Relay

Dial 18001 in front of the following numbers

EE all customers - 07953 966 250

Orange pay as you go customers - 07973 100 450

Orange pay monthly customers - 07973 100 150

T-Mobile all customers - 07953 966 1507953 966 250

Pricing - click here

*Our reliance criteria: to be considered reliant on your mobile, you need to be registered as Chronically Sick & Disabled (incapacitated and therefore housebound, due to long-term illness or disability which prevents you leaving the house without the assistance of another person).