Your privacy with us - in a nutshell

We care about your privacy and want you to be confident in the way we use your personal information - which is why we’ve put together this handy summary so that you can get the facts at a glance.

If you’re looking for the full version of our privacy policy, you can find it here.

View full privacy policy

Why do you need my personal information in the first place?

Your personal information helps us give you the best service possible. We’ll sometimes use your details and what we know about you to send you offers – but you can opt out at any time by following the unsubscribe links in any email or text marketing, or calling 150 from your mobile to change your preferences.

Here are the sorts of things we use your personal information for:

Verifying you as a customer to detect and prevent fraud

Confirming your order, knowing which of our products and services you’re using, and being able to keep you in the loop about installations, connections and deliveries

Sending you service updates and information about network maintenance or repairs that may affect you

Letting you create an online account to manage your service and keep track of billing

Getting to know you as a customer to personalise offers that we know you’d be interested in, based on how you use our products and services and to ensure you have the appropriate products for your needs.

Fair enough – how are you keeping it safe?

Your personal information is a big deal to us, and we protect it as if it was our own. We have strict controls in place to make sure it’s properly protected.

For instance, if we share it with third parties (such as those that provide services to us or act on our behalf), we only do so when we know they take your privacy as seriously as we do

Marketing preferences

Fine-tune what you want to hear from us and how (text, email), and what you don’t.

Control your preferences

Read the full version of our privacy policy to get the full picture on how we collect and use your data.

View full privacy policy

Cookies policy

Find out more about how we use cookies and change your preferences.

Learn more about cookies

Your questions answered

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What personal information do you collect about me and when?

This will vary depending on how you interact with us. For instance, if you are a customer, the data we collect might be different from that of someone who shows an interest in joining us.

Some of this information includes:

· Your contact details

· Date of birth

· Credit card, debit card and/or other payment information

· Details of the products/services you’ve bought from us, when and how you use them

This is collected when you: register for or buy a service from us, set up your EE account, download and use one of our apps, visit or browse our website, or enter a prize promotion (whether online or in store). This isn’t an exhaustive list, so read our privacy policy for more information.

Why do you collect personal information from me?

We need to know and keep certain information about you so that we can:

· Manage your account and provide you with service, products and support

· Collect payment from you and send important information

· Understand what you are interested in and keep you up to date with our latest offers

Detect and prevent fraud, protect against cyber-attacks and comply with other legal and regulatory obligations. For a detailed explanation of why and how we collect personal information please visit our privacy policy.

Who do you share my data with?

We use some of your information together with our group company BT plc including for customer service support or for credit checks and we also use other companies in our group to help us to provide you with a service. For example, you may be eligible for a discount on your mobile if you have BT broadband so we share some of your information with BT to confirm your eligibility.

We’ll sometimes need to share information with third parties to perform services on our behalf or to provide services to you. For example, when you join us or buy a new product or service, we’ll complete a credit check and we ask organisations such as Experian and Equifax to help us do that and we share information with them for this purpose.

For more details of who we share data with, please visit our privacy policy.

If I think the personal information you hold about me is incorrect, how do I get you to change it?

You can ask us to correct, update or complete your personal information, or contact our data protection officer by completing our online form.

Visit our privacy policy for more details on how to contact us.

How do I adjust my marketing preferences?

You can follow the unsubscribe links in any email or text marketing that we send you.

Alternatively, call 150 and let us know whether you’re happy to hear from us by email, text, post or telephone.

Visit our privacy policy for more information.

Your privacy with us - in a nutshell

Data makes our services better for you

Fair enough – how are you keeping it safe?

How can I control your use of my personal information?

Your questions answered