Your privacy with us - in a nutshell

Data makes our services better for you

We care about your privacy and want you to be confident in the way we use your personal information - which is why we’ve put together this handy summary so that you can get the facts at a glance.

If you’re looking for the full version of our privacy policy, you can find it here.

Why do you need my personal information in the first place?

Your personal information helps us give you the best service possible. We’ll sometimes use your details and what we know about you to send you offers – but you can opt out at any time by following the unsubscribe links in any email or text marketing, or calling 150 from your mobile to change your preferences.

Here are the sorts of things we use your personal information for: 


Verifying you as a customer to detect and prevent fraud
Confirming your order, knowing which of our products and services you’re using, and being able to keep you in the loop about installations, connections and deliveries
Sending you service updates and information about network maintenance or repairs that may affect you
Letting you create an online account to manage your service and keep track of billing
Getting to know you as a customer to personalise offers that we know you’d be interested in, based on how you use our products and services and to ensure you have the appropriate products for your needs.

Fair enough – how are you keeping it safe?

Your personal information is a big deal to us, and we protect it as if it was our own. We have strict controls in place to make sure it’s properly protected.

For instance, if we share it with third parties (such as those that provide services to us or act on our behalf), we only do so when we know they take your privacy as seriously as we do

How can I control your use of my personal information?

Marketing preferences

Fine-tune what you want to hear from us and how (text, email), and what you don’t.

Privacy policy

Read the full version of our privacy policy to get the full picture on how we collect and use your data.