Your privacy with us - in a nutshell

This will vary depending on how you interact with us. For instance, if you are a customer, the data we collect might be different from that of someone who shows an interest in joining us. 

Some of this information includes:

· Your contact details

· Date of birth (for credit checks and fraud prevention purposes)

· Billing and payment information

· Details of the products/services you’ve bought from us, when and how you use them

This is collected when you: register for or buy a service from us, set up your EE account, download and use one of our apps, visit or browse our website, or enter a prize promotion (whether online or in store). This isn’t an exhaustive list, so read our privacy policy for more information.

We need to know and keep certain information about you so that we can:

· Manage your account and provide you with services, products and support

· Collect payment from you and send you important information and updates

· Understand what you are interested in and keep you up to date with our latest offers

· To carry out credit checks to make sure you can afford our products you buy on credit. We use an automated process to assess your creditworthiness, which may impact whether we can offer you credit, financing or a particular product or service

· Detect and prevent fraud, protect against cyber-attacks and keep you safe

· Comply with other legal and regulatory obligations

For a detailed explanation of why and how we collect personal information, including more information on our automated decision-making processes, please visit our privacy policy.

 We process some of your information together with our group companies (BT Limited and Plusnet Plc) where we need to, including for customer service support and marketing. We also use other companies in our group to help us to provide you with a service. For example, you may be eligible for a discount on your mobile if you have BT broadband so we share some of your information with BT to confirm your eligibility.

We’ll sometimes need to share information with third parties to perform services on our behalf or to provide services to you. For example, when you join us or buy a new product or service, we’ll complete a credit check and ask organisations such as Experian and Equifax to help us do that.

For more details of who we share data with, please visit our privacy policy.

You can ask us to correct, update or complete your personal information, review an automated decision or exercise your other rights, including your right to complain, by completing our online form.

Visit our privacy policy for more details on how to contact us and exercise your rights. 

Fine-tune what you want to hear from us about and how. Control your preferences.

You can also follow the unsubscribe links in any email or text marketing that we send you.

Alternatively, call 150 from your EE Mobile and let us know whether you’re happy to hear from us by email, text, post or telephone.

Visit our privacy policy for more information.