Setting up EE Cyber Security

After subscribing to EE Cyber Security, first activate it, then install the software on your devices.

Set up on Windows

  1. Use the link in your text message to activate your service or log in to EE
  2. If you’re using Cyber Security for the first time, select Activate and you’ll be taken to the My Norton Portal
  3. On the My Norton portal, agree to the terms and enter your email to activate Dark Web Monitoring
  4. If you’re installing on Windows 11/10 in S mode, click Get it from Microsoft and you’ll be taken to the Microsoft store to download it
  5. Once the download is finished, run the downloaded installer from your internet browser
  6. If a User Account Control window appears, click Continue and follow the instructions you see

If you can’t install the Cyber Security app on your mobile device, make sure your device has the latest version of Google Play Store app downloaded, and all the latest system updates installed.

Set up on Mac OS

  1. Use the link in your text message to activate your service or log in to EE
  2. If you’re using Cyber Security for the first time, select Activate and you’ll be taken to the My Norton Portal
  3. If you need to log into the Norton Portal, use your EE login details
  4. The current and previous two versions of Mac OS are compatible with Cyber Security. SafeCam, Parental Control and Cloud Backup features are not supported

If you need more detailed instructions for setting up Cyber Security on Mac, read Download and install your Norton device security product on Mac.

Set up on Android

  1. Use the link in your text message to activate your service or log in to EE
  2. If you’re using Cyber Security for the first time, select Activate and you’ll be taken to the My Norton Portal
  3. If you need to log into the Norton Portal, use your EE login details
  4. In the My Norton portal, agree to the terms and enter your email to activate Dark Web Monitoring
  5. You will be redirected to the Google Play Store app
  6. In the Google Play Store app, find the Cyber Security app and select Install
  7. Accept the License and Services Agreement and our Global Privacy Statement, then tap Continue. Android 8.0 or later must have Google Play app installed.

If you can’t install the Cyber Security app on your mobile device, make sure your device has the latest version of Google Play Store app downloaded, and all the latest system updates installed.

Set up on iOS devices

Check that your iPhones or iPads running the latest or one of previous two versions of Apple iOS.
  1. Use the link in your text message to activate your service or log in to EE
  2. if you’re using Cyber Security for the first time, select Activate and you’ll be taken to the My Norton Portal
  3. in the My Norton portal, agree to the terms and enter your email to activate Dark Web Monitoring
  4. you will be redirected to the App Store
  5. tap Get > Install > Done
  6. when the download finishes, tap Open to launch the app
  7. accept the License and Services Agreement and our Global Privacy Statement, then tap Continue
  8. type in your EE account email address and password, and then tap Sign In.

EE Cyber Security compatibility

Windows PC and Mac (desktops and laptops), and iOS and Android devices.

Not all features are available on all devices or all operating systems.

SafeCam is only available on Windows (excluding Windows 10 in S mode and Window running on ARM Processor).

 

Windows Operating Systems

Microsoft Windows™ 11 (all versions).

Microsoft Windows™ 10 (all versions).

Microsoft Windows™ 8/8.1 (all versions). Some protection features are not available in Windows 8 Start screen browsers.

Microsoft Windows™ 7 (32-bit and 64-bit) with Service Pack 1 (SP 1), or later versions of Windows with SHA2 support.

Mac Operating Systems

The current and previous two versions of Mac OS

SafeCam, Parental Control and Cloud Backup features are not supported.

Android Operating Systems

Android 8.0 or later. Must have Google Play app installed.

iOS Operating Systems

iPhones or iPads running the current and previous two versions of Apple iOS.

Help setting up features of EE Cyber Security

Features of the EE Cyber Security add-on that require extra set-up include:

  • Dark Web Monitoring
  • ISocial Media Monitoring
  • Norton Password Manager
  • ID Theft Protection

See our page on setting up and using Cyber Security features for more details.

Transfer protection from one device to another

Your subscription lets you protect either 2 or 15 devices, depending on your plan. If you’ve already used up your allowance, you can transfer protection from one device to another.

For more detailed information read transfer your protection from one device to another device at the Norton website.

You need to log in with your EE account details to be able to manage your devices:

  1. Log in to EE
  2. Go to Add-ons and Benefits
  3. Under Add-ons, find EE Cyber Security
  4. Select Manage. If there’s an Activate button, select this instead

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