Orders and returns

Mobile orders

To get the latest on your order you will need your:

  • order reference number
  • the email or phone number you used to complete your order
 Track your mobile order

Broadband orders

To get the latest on your order you will need your:

  • EE account login details
  • order reference number (starting VOL)
 Track your broadband order

For order references containing only numbers, use this tracker.

Orders for computing, SIM-free phones, watches and wearables, audio equipment, TV and Home Entertainment, and Smart Home

To get the latest on your order:

  • you can login to your EE account - you'll need your login details, or
  • you'll need your order reference number and delivery postcode
 Track your order

Help with your order and returns

How your order will be delivered

Return a mobile and/or SIM bought within the last 14 days

Return and recycle EE Broadband or EE TV products

How can I cancel my order?

About Add to plan and EE Tech orders, deliveries and returns

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