Track mobile order

Help with your order and returns

How will my order be delivered?

How can I cancel my order?

How to return a product bought within the last 14 days

Deactivate Find My iPhone before returning a device

Return and recycle EE products

About orders through the EE app

Mobile orders

To get the latest on your order you will need your:

  • order reference number
  • the email or phone number you used to complete your order
 Track your mobile order

Orders for computing, SIM-free phones, watches and wearables, audio equipment, TV and Home Entertainment, and Smart Home

To get the latest on your order:

  • you can login to your EE account - you'll need your login details, or
  • you'll need your order reference number and delivery postcode
 Track your order

Other questions about your order.

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