Where's my order number?
You'll find your 10-12 character order reference number in your confirmation email. We'll send you this once you've placed your order online, in store or over the phone. Can't find it in your inbox? Check your junk or spam folder.
My order number doesn't work. What can I do?
First, check your order number. It can be numbers only, or a combination of letters and numbers. Then, make sure you've used the email address or phone number you gave us when you placed your order.
What orders will I be able to track?
At this time, we can only provide tracking for orders including a pay monthly handset. Orders with multiple items also can't be tracked. If you've ordered a pay as you go handset, other device, or an EE SIM only your order should arrive within 48 Hrs. Keep an eye out for SMS or email updates from EE.