Scam Guard: stay protected wherever you connect

Scam Guard is EE’s all-in-one security add-on that helps protect you from scams and online threats. It combines AI-powered scam detection, call labelling and online security tools to give you peace of mind when you’re browsing, shopping, messaging or answering calls.

Scam Guard includes:

• Protection against scam calls, texts, emails and websites.
• Tools to check messages, links and QR codes before you trust them.
• Alerts if your personal details appear in a data breach.
• Built-in security to protect your phone and password.

Scam Guard is available to EE Mobile pay monthly customers:

• The main account holder adds Scam Guard to the account.
• It can be added to multiple lines – those additional lines will only get the call labelling service.
• Scam Guard costs £2.

You can add, manage or cancel Scam Guard at any time.

In the EE App

Online

By text

Text SCAMGUARD to 150.

You can cancel Scam Guard at any time with 30 days’ notice.

In the EE App

Online

By text

Text STOP SCAMGUARD to 150.

Scam Guard uses a combination of network‑level protection and AI technology to spot threats early and warn you before damage is done. Scam Guard is built into EE’s mobile network, so it can screen incoming calls and spot suspicious activity before your phone even rings.

If something looks risky, you’ll see a warning like Suspected Scam or Likely Nuisance on your mobile's screen — helping you decide whether to answer.

Report suspicious messages:

• report scam calls directly to us. Your report is sent to our partner Hiya, who will use your feedback to improve call protection.

Smart checks when you’re unsure

Not sure if a message or link is safe? Scam Assistant, in Scam Guard, lets you upload screenshots of:

• Text messages.
• Emails.
• Websites.
• Social media messages.
• QR codes.

You’ll get instant advice on whether it’s safe, so you can act with confidence.

Scam Guard includes a range of features designed to protect you across calls, messages and online activity.

AI Triple Lock Protection

Powered by Norton’s Genie AI, this combines three layers of protection:

1. Safe Email: Flags suspicious emails before you open them — helping you spot scams early.
2. Safe SMS: Uses AI to detect scam texts and warn you before you interact.
3. Safe Web: Helps protect you from scam websites while shopping or browsing.

Scam Assistant

Upload screenshots of messages, emails, links or QR codes and get instant guidance on whether they’re safe.

Call labelling

Automatically screens every incoming call on EE’s network, labelling suspected spam or scam calls on your screen.

Mobile Device Security

Protects your phone against viruses, ransomware and malicious attachments - stepping in if something dangerous is opened by accident.

Dark Web Monitoring

Alerts you if your personal details appear in a data breach on the dark web, so you can act quickly and protect your accounts.

Social Media Monitoring

Keeps an eye on your social accounts and alerts you if suspicious activity is detected.

Password Manager

Creates strong passwords for you, stores them securely and fills them in automatically — no need to remember them.

For full details on Scam Guard, please review Scam Guard terms and conditions.