Full Cover and Damage Cover
| What's changing | How does this affect you | Effective from |
| We're removing the multi-policy discount from all consumer policies. | If you're a consumer customer and you're receiving this discount now, it'll be removed from the first bill after 9 October 2024. | 9 October 2024 |
| Discounted excess for screen damage only repair (for eligible mobile phones with only a damaged screen) which EE can repair at one of its stores or send away to a repair centre. | If your policy is for a mobile handset we could offer you a discounted screen repair for a £25 excess following an accepted claim. Screen repairs are only available on eligible handsets. If the device is eligible for screen repair and found to have further damage the device will not be eligible for this service. | 20 August 2024 |
Cover for Breakdown (Following the expiry of your manufacturer warranty). | If your device breaks down as a result of a mechanical, electrical or electronic fault after your manufacturer warranty expires, we'll repair the device. If we can't repair it, we'll replace it with the same or similar model. Breakdown service is only available where the device is not damaged. | 20 August 2024 |
| Battery replacement | We'll only replace a battery if it's capacity to hold an electrical charge is less than 80% of its original specification. Battery replacement is only available where the device is not damaged. | 20 August 2024 |
| Cover for damage of your charging accessories - outside of your device claim. | If you damage the charging accessories that came in the box with your device, we’ll pay a maximum of two claims in any 12-month period with no excess charge. | 20 August 2024 |
| Contacting EE from a phone which is not an EE mobile. | Call 07953 966 150 if you need to ring us. | 20 August 2024 |
| Wording and explanation improvements throughout. | To make the terms clearer for you we have improved some wording and formatting. | 20 August 2024 |
| Legal ownership updated for devices replaced and inclusion of parts replaced throughout for improved terms. | Improved wording to explain that where any parts/devices are replaced, the original parts/device will become the legal property of EE Limited or their appointed subcontractors. | 20 August 2024 |
The registered address for the insurer and administrator changes to: 40 Leadenhall Street, London EC3A 2BJ | This change of address doesn't affect you. If you need to contact us in writing in relation to your policy, please continue to use the correspondence address which can be found at ee.co.uk/insurance and in your terms and conditions. | 30 September 2024 |
Full Cover Only
| What's changing | How does this affect you | Effective from |
| Cover for loss or theft of your charging accessories - outside of your device claim. | If the charging accessories that came in the box with your device are lost or stolen, we’ll pay a maximum of two claims in any 12-month period with no excess charge. | 20 August 2024 |
| Online claims for loss and theft. | You can now make a lost or stolen claim online. We’re aiming to introduce this service from September 2024. If you need to restrict your EE airtime account, to stop anyone from making or receiving calls, please contact us. | September 2024 |
Full Cover and Damage Cover with AppleCare Services
| What's changing | How does this affect you | Effective from |
| We are removing the multi-policy discount from all consumer policies. | If you're a consumer customer and you're receiving this discount now, it'll be removed from the first bill after 9 October 2024. | 9 October 2024 |
| Discounted excess for screen damage only repair (for eligible mobile phones with only a damaged screen) at an Apple approved repair centre, including EE stores. | We could offer you a discounted screen repair for a £25 excess following an accepted claim. Screen repairs are only available on eligible handsets. If the device is eligible for screen repair and found to have further damage the device will not be eligible for this service. | 20 August 2024 |
| Cover for damage of your charging accessories - outside of your device claim. | If you damage the charging accessories that came in the box with your device, we’ll pay a maximum of two claims in any 12-month period with no excess charge. | 20 August 2024 |
| Contacting EE from a phone which is not an EE mobile. | Call 07953 966 150 if you need to ring us. | 20 August 2024 |
| Wording and explanation improvements throughout | To make the terms clearer for you we have improved some wording and formatting. | 20 August 2024 |
| Legal ownership updated for devices replaced and inclusion of parts replaced throughout for improved terms. | Improved wording to explain that where any parts/devices are replaced, the original parts/device will become the legal property of EE Limited or their appointed subcontractors. | 20 August 2024 |
The registered address for the insurer and administrator changes to: 40 Leadenhall Street, London EC3A 2BJ | This change of address doesn't affect you. If you need to contact us in writing in relation to your policy, please continue to use the correspondence address which can be found at ee.co.uk/insurance and in your terms and conditions. | 30 September 2024 |
Full Cover with AppleCare Services Only
If you have a Full Cover with AppleCare Services we're also making the below changes.
Additional changes to Full Cover with AppleCare Services product benefits:
| What is the change | How does this affect you | Effective from |
| Cover for loss or theft of your charging accessories - outside of your device claim. | If the charging accessories that came in the box with your device are lost or stolen, we’ll pay a maximum of two claims in any 12-month period with no excess charge. | 20 August 2024 |
| Online claims for loss and theft. | You can now make a lost or stolen claim online. We’re aiming to introduce this service from September 2024. If you need to restrict your EE airtime account, to stop anyone from making or receiving calls, please contact us. | September 2024 |
Updated documents
Full Cover and Damage Cover
Insurance Product Information Documents
Full Cover and Damage Cover Terms and Conditions
Extra benefit terms and conditions
Summary of changes to Full Cover and Damage Cover
Full Cover with AppleCare Services and Damage Cover with AppleCare Services
Insurance Product Information Documents
Full Cover with AppleCare Services and Damage Cover with AppleCare Services Terms and Conditions
Extra benefit terms and conditions
Summary of changes to Full Cover with AppleCare Services and Damage Cover with AppleCare Services