What to expect in our stores
Following government guidance, we’ve introduced some new measures in store.
Book an in-store appointment
Find out if your nearest store is open and book an appointment. If it doesn't appear to be open, please check back soon or use the ‘Advanced filters’ option to expand your search.
EE Store Finder
Most of our stores are open again. Find your nearest store, check which services are available and book an in-store appointment for expert help.
Find out what services we offer in store What to expect in our stores
Find a store
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You’re using Google Maps, meaning you'll be subject to Google Maps/Google Earth Additional Terms of Service, and your personal information will be collected in accordance with their privacy policy.
You’re using Google Maps, meaning you'll be subject to Google Maps/Google Earth Additional Terms of Service, and your personal information will be collected in accordance with their privacy policy.
Waiting time
If the store is too busy when you visit, we’ll book you an appointment at a time that’s convenient for you using our virtual queuing system.
Extra cleaning
We’ll thoroughly clean any device before and after handling it, and we are cleaning our stores much more frequently too. All our stores have hand sanitiser stations.
Pay your way
We're now accepting cash and card payments in all our stores, so you can choose what's right for you.
Protective equipment
There are protective screens in place between you and our store team members. If visiting one of our stores in Wales, Scotland and Northern Ireland, please wear a face covering (unless exempt). Our team members will be wearing them too.
Upgrades
New sales
Paying your mobile bill
Mobile repairs and technical support
Support with using your mobile
Online help and support (Skype/online shopping)
General help and support on tech or apps
Managing your account (password, address queries)
Mobile billing and payment queries
Adding a bundle
Removing a one-off bundle
Moving to Pay Monthly
Changing plan
Replacement SIMs
Adding broadband & TV
Network or connection issues
Adding an additional line
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