You’re using Google Maps, meaning you'll be subject to Google Maps/Google Earth Additional Terms of Service, and your personal information will be collected in accordance with their privacy policy.

What to expect from your in-store appointment?

Shop

Advice to find the perfect product for you.

Help

Support with your account, services or a question about joining us.

Repair

Discuss what your options are for your broken device.

Learn

Learn more about topics of interest such as AI, online safety and many more.

Which appointment best suits you?

Not sure which type of appointment to book?
Here are some examples of things you may be looking to do that may help you choose the right appointment type for you.

I would like to upgrade my device/services empty empty empty empty I’m out of contract empty empty empty empty My device is broken empty empty empty empty I have an issue with my EE app empty empty empty empty My bill doesn’t look right empty empty empty empty My child is looking to get their first phone empty empty empty empty I’m thinking about becoming an EE customer empty empty empty empty I would like to know more about online safety empty empty empty empty I need to pay my bill empty empty empty empty My phone has AI features, I’d like to know more about them empty empty empty empty I’d like to add TV/Broadband to my account empty empty empty empty I don’t know how to use the My EE app empty empty empty empty I would like to top up my EE pay as you go empty empty empty empty I need help with setting up a new device empty empty empty empty I need a replacement SIM/ eSIM empty empty empty empty I need help with setting up my account empty empty empty empty I’m going abroad, I’d like to know more about roaming empty empty empty empty I want understand/ know more about Digital Voice empty empty empty empty I would like Home Security empty empty empty empty I’m worried about fraud/ scamming empty empty empty empty I have additional accessibility/ vulnerability needs empty empty empty empty I need to update my personal details empty empty empty empty I'd like to add additional products to my account empty empty empty empty I would like to find out about Mobile Broadband (4G/5G routers) empty empty empty empty I'm collecting a device empty empty empty empty
{"from":"What for?","fixedHeader":false,"tableHeader":[["Shop"],["Help"],["Repair"],["Learn"]],"rows":[{"rowVal":[[" iconStarte00aiconEnd","","",""]],"rowDesc":["I would like to upgrade my device/services"]},{"rowVal":[[" iconStarte00aiconEnd","","",""]],"rowDesc":["I’m out of contract"]},{"rowVal":[["",""," iconStarte00aiconEnd",""]],"rowDesc":["My device is broken"]},{"rowVal":[[""," iconStarte00aiconEnd","",""]],"rowDesc":["I have an issue with my EE app"]},{"rowVal":[[""," iconStarte00aiconEnd","",""]],"rowDesc":["My bill doesn’t look right"]},{"rowVal":[["","",""," iconStarte00aiconEnd"]],"rowDesc":["My child is looking to get their first phone"]},{"rowVal":[[""," iconStarte00aiconEnd","",""]],"rowDesc":["I’m thinking about becoming an EE customer"]},{"rowVal":[["","",""," iconStarte00aiconEnd"]],"rowDesc":["I would like to know more about online safety"]},{"rowVal":[[""," iconStarte00aiconEnd","",""]],"rowDesc":["I need to pay my bill"]},{"rowVal":[["","",""," iconStarte00aiconEnd"]],"rowDesc":["My phone has AI features, I’d like to know more about them"]},{"rowVal":[[" iconStarte00aiconEnd","","",""]],"rowDesc":["I’d like to add TV/Broadband to my account"]},{"rowVal":[["","",""," iconStarte00aiconEnd"]],"rowDesc":["I don’t know how to use the My EE app"]},{"rowVal":[[" iconStarte00aiconEnd","","",""]],"rowDesc":["I would like to top up my EE pay as you go "]},{"rowVal":[[""," iconStarte00aiconEnd","",""]],"rowDesc":["I need help with setting up a new device"]},{"rowVal":[[""," iconStarte00aiconEnd","",""]],"rowDesc":["I need a replacement SIM/ eSIM"]},{"rowVal":[[""," iconStarte00aiconEnd","",""]],"rowDesc":["I need help with setting up my account"]},{"rowVal":[[""," iconStarte00aiconEnd","",""]],"rowDesc":["I’m going abroad, I’d like to know more about roaming"]},{"rowVal":[[" iconStarte00aiconEnd"," iconStarte00aiconEnd","",""]],"rowDesc":["I want understand/ know more about Digital Voice "]},{"rowVal":[[" iconStarte00aiconEnd","","",""]],"rowDesc":["I would like Home Security"]},{"rowVal":[[""," iconStarte00aiconEnd","",""]],"rowDesc":["I’m worried about fraud/ scamming"]},{"rowVal":[[""," iconStarte00aiconEnd","",""]],"rowDesc":["I have additional accessibility/ vulnerability needs"]},{"rowVal":[[""," iconStarte00aiconEnd","",""]],"rowDesc":["I need to update my personal details"]},{"rowVal":[[" iconStarte00aiconEnd","","",""]],"rowDesc":["I'd like to add additional products to my account"]},{"rowVal":[[" iconStarte00aiconEnd","","",""]],"rowDesc":["I would like to find out about Mobile Broadband (4G/5G routers)"]},{"rowVal":[[""," iconStarte00aiconEnd","",""]],"rowDesc":["I'm collecting a device "]}]}
What for?
What for?
Shop
What for?
Help
What for?
Repair
What for?
Learn
I would like to upgrade my device/services
I would like to upgrade my device/services
I would like to upgrade my device/services
I would like to upgrade my device/services
I would like to upgrade my device/services
I’m out of contract
I’m out of contract
I’m out of contract
I’m out of contract
I’m out of contract
My device is broken
My device is broken
My device is broken
My device is broken
My device is broken
I have an issue with my EE app
I have an issue with my EE app
I have an issue with my EE app
I have an issue with my EE app
I have an issue with my EE app
My bill doesn’t look right
My bill doesn’t look right
My bill doesn’t look right
My bill doesn’t look right
My bill doesn’t look right
My child is looking to get their first phone
My child is looking to get their first phone
My child is looking to get their first phone
My child is looking to get their first phone
My child is looking to get their first phone
I’m thinking about becoming an EE customer
I’m thinking about becoming an EE customer
I’m thinking about becoming an EE customer
I’m thinking about becoming an EE customer
I’m thinking about becoming an EE customer
I would like to know more about online safety
I would like to know more about online safety
I would like to know more about online safety
I would like to know more about online safety
I would like to know more about online safety
I need to pay my bill
I need to pay my bill
I need to pay my bill
I need to pay my bill
I need to pay my bill
My phone has AI features, I’d like to know more about them
My phone has AI features, I’d like to know more about them
My phone has AI features, I’d like to know more about them
My phone has AI features, I’d like to know more about them
My phone has AI features, I’d like to know more about them
I’d like to add TV/Broadband to my account
I’d like to add TV/Broadband to my account
I’d like to add TV/Broadband to my account
I’d like to add TV/Broadband to my account
I’d like to add TV/Broadband to my account
I don’t know how to use the My EE app
I don’t know how to use the My EE app
I don’t know how to use the My EE app
I don’t know how to use the My EE app
I don’t know how to use the My EE app
I would like to top up my EE pay as you go
I would like to top up my EE pay as you go
I would like to top up my EE pay as you go
I would like to top up my EE pay as you go
I would like to top up my EE pay as you go
I need help with setting up a new device
I need help with setting up a new device
I need help with setting up a new device
I need help with setting up a new device
I need help with setting up a new device
I need a replacement SIM/ eSIM
I need a replacement SIM/ eSIM
I need a replacement SIM/ eSIM
I need a replacement SIM/ eSIM
I need a replacement SIM/ eSIM
I need help with setting up my account
I need help with setting up my account
I need help with setting up my account
I need help with setting up my account
I need help with setting up my account
I’m going abroad, I’d like to know more about roaming
I’m going abroad, I’d like to know more about roaming
I’m going abroad, I’d like to know more about roaming
I’m going abroad, I’d like to know more about roaming
I’m going abroad, I’d like to know more about roaming
I want understand/ know more about Digital Voice
I want understand/ know more about Digital Voice
I want understand/ know more about Digital Voice
I want understand/ know more about Digital Voice
I want understand/ know more about Digital Voice
I would like Home Security
I would like Home Security
I would like Home Security
I would like Home Security
I would like Home Security
I’m worried about fraud/ scamming
I’m worried about fraud/ scamming
I’m worried about fraud/ scamming
I’m worried about fraud/ scamming
I’m worried about fraud/ scamming
I have additional accessibility/ vulnerability needs
I have additional accessibility/ vulnerability needs
I have additional accessibility/ vulnerability needs
I have additional accessibility/ vulnerability needs
I have additional accessibility/ vulnerability needs
I need to update my personal details
I need to update my personal details
I need to update my personal details
I need to update my personal details
I need to update my personal details
I'd like to add additional products to my account
I'd like to add additional products to my account
I'd like to add additional products to my account
I'd like to add additional products to my account
I'd like to add additional products to my account
I would like to find out about Mobile Broadband (4G/5G routers)
I would like to find out about Mobile Broadband (4G/5G routers)
I would like to find out about Mobile Broadband (4G/5G routers)
I would like to find out about Mobile Broadband (4G/5G routers)
I would like to find out about Mobile Broadband (4G/5G routers)
I'm collecting a device
I'm collecting a device
I'm collecting a device
I'm collecting a device
I'm collecting a device
I would like to upgrade my device/services
Shop
Help
Repair
Learn
I’m out of contract
Shop
Help
Repair
Learn
My device is broken
Shop
Help
Repair
Learn
I have an issue with my EE app
Shop
Help
Repair
Learn
My bill doesn’t look right
Shop
Help
Repair
Learn
My child is looking to get their first phone
Shop
Help
Repair
Learn
I’m thinking about becoming an EE customer
Shop
Help
Repair
Learn
I would like to know more about online safety
Shop
Help
Repair
Learn
I need to pay my bill
Shop
Help
Repair
Learn
My phone has AI features, I’d like to know more about them
Shop
Help
Repair
Learn
I’d like to add TV/Broadband to my account
Shop
Help
Repair
Learn
I don’t know how to use the My EE app
Shop
Help
Repair
Learn
I would like to top up my EE pay as you go
Shop
Help
Repair
Learn
I need help with setting up a new device
Shop
Help
Repair
Learn
I need a replacement SIM/ eSIM
Shop
Help
Repair
Learn
I need help with setting up my account
Shop
Help
Repair
Learn
I’m going abroad, I’d like to know more about roaming
Shop
Help
Repair
Learn
I want understand/ know more about Digital Voice
Shop
Help
Repair
Learn
I would like Home Security
Shop
Help
Repair
Learn
I’m worried about fraud/ scamming
Shop
Help
Repair
Learn
I have additional accessibility/ vulnerability needs
Shop
Help
Repair
Learn
I need to update my personal details
Shop
Help
Repair
Learn
I'd like to add additional products to my account
Shop
Help
Repair
Learn
I would like to find out about Mobile Broadband (4G/5G routers)
Shop
Help
Repair
Learn
I'm collecting a device
Shop
Help
Repair
Learn