Changes to numbers starting 08, 09, 116 and 118

  • EE
  • Orange
  • T-Mobile

What is happening?

Ofcom are introducing changes to the way calls to 0800, 0808, 084,087, 09, 116 and 118 numbers are billed. The changes apply to customers with mobile price plans only. It will take place on 1 July 2015 and is designed to make it easier for everyone to understand how much calls to these numbers cost. 

Freephone changes

Calls to 0800, 0808 and 116 numbers will be free from your mobile, just as they are from landlines.

Changes to numbers starting with 084, 087, 09 and 118

As well as the Freephone changes, there are some changes to the way EE charge for 084, 087, 09 and 118 numbers:

  • 08 numbers are typically used for banks, utility companies, customer helplines, government departments and voting in TV shows
  • 09 numbers are typically used for premium rate services
  • 118 numbers are used for Directory Enquiries services

Charges for these service numbers will be split into two parts:

  • the Access Charge – this is how much EE will charge you per minute for making the call
  • the Service Charge – this is the charge that is set by the company who is providing the service

The sum of the Access Charge and Service Charge is your total cost of the call.

Pay monthly plans

Make savings if you call 084 or 087 numbers regularly

Get 300 minutes to call numbers starting 084 and 087 for just £3 a month (£2.50 excluding VAT). So you’ll always have an allocated number of minutes each month to call service numbers.
To get this monthly add-on, simply text 08MINS to 150.

Is there any more information available on the changes?

Ofcom have created a webpage to support the changes in the industry. Please visit ukcalling.info to find out more.

Frequently asked questions

When will these changes happen?

Which numbers are affected?

Will 0500 Freephone numbers become free to call from mobiles?

What is the Access Charge and how much does it cost?

What is the Service Charge and how much does it cost?

How will my bill change as a result of the changes?

Customers who regularly call service numbers

When will these changes happen?

1 July 2015

Which numbers are affected?

All numbers beginning 08, 09, 116 and 118 will be affected:

  • numbers beginning 0800, 0808 and 116 will be made free for consumers and small business customers to call from mobiles
  • numbers beginning 084, 087, 09 and 118 will consist of two parts: an Access Charge and a Service Charge
  • calls to other numbers – those beginning 00, 01, 02, 03, 05 or 07 – are not affected

Will 0500 Freephone numbers become free to call from mobiles?

0500 numbers are not part of these changes and calls from mobiles to these numbers will still be chargeable. Ofcom has decided that the 0500 number range will be withdrawn from use in 2017.

What is the Access Charge and how much does it cost?

The Access Charge is the amount that is charged by EE. From 1 July 2015 this will be 44p (37p excluding VAT) per minute.

What is the Service Charge and how much does it cost?

The Service Charge is the amount charged by the organisation you are calling. The amount of the Service Charge is set by them, and should be stated anywhere the number is advertised. The Service Charge is added to the Access Charge to give your total cost of call.

How will my bill change as a result of the changes?

The Access Charge and Service Charge will appear separately in the itemised section of your bill.

Opting out of the service numbers add-on

If you decide that you no longer want the 08 add-on, text STOP 08MINS to 150.

For more information on the add-on, see your terms and conditions. If you are a business customer, see your business terms and conditions.

What is happening?

Ofcom are introducing changes to the way calls to 0800, 0808, 084,087, 09, 116 and 118 numbers are billed. The changes take place on 1 July 2015, and are designed to make it easier for everyone to understand how much calls to these numbers cost.

Freephone changes

Calls to 0800, 0808 and 116 numbers will be free from your mobile, just as they are from landlines.

Changes to numbers starting with 084, 087, 09 and 118

As well as the Freephone changes, there are some changes to the way EE charge for 084, 087, 09 and 118 numbers:

  • 08 numbers are typically used for banks, utility companies, customer helplines, government departments and voting in TV shows
  • 09 numbers are typically used for premium rate services*
  • 118 numbers are used for Directory Enquiries services*

Charges for these service numbers will be made up of two parts:

  • the Access Charge – this is how much EE will charge you per minute for making  the call
  • the Service Charge – this is the charge that is set by the company who is providing the service.

The sum of the Access Charge and Service Charge is your total cost of the call.

*From 1 July, calls to these numbers will no longer be supported for Orange pay as you go customers. To continue to make calls to these numbers you will need to move over to EE, where you will get better value from your credit. Find out more at ee.co.uk/movetoee

Pay monthly plans

Pay as you go plans

Customers who regularly call service numbers

If you are a pay monthly or Small Business customer and regularly call service numbers, we offer an 084 and 087 add-on that gives you cheaper calls for just 1p per minute. See below for more information.

Is there any more information available on the changes?

Ofcom have created a webpage to support the changes in the industry. Please visit ukcalling.info to find out more.

Frequently asked questions

When will these changes happen?

Which numbers are affected on Orange pay monthly?

Which numbers are affected on Orange pay as you go?

Will 0500 Freephone numbers become free to call from mobiles?

What is the Access Charge and how much does it cost? 

What is the Service Charge and how much does it cost?

I’m an Orange pay as you go customer, how can I make calls to 09 and 118 numbers?

How will my bill change as a result of the changes?

Customers who regularly call service numbers

When will these changes happen?

1 July 2015

Which numbers are affected on Orange pay monthly?

All numbers beginning 08, 09, 116 and 118 will be affected:

  • numbers beginning 0800, 0808 and 116 will be made free for consumers and small business customers to call from mobiles
  • numbers beginning 084, 087, 09 and 118 will consist of two parts; an Access Charge and a Service Charge
  • calls to other numbers – those beginning 00, 01, 02, 03, 05 or 07 – are not affected
Which numbers are affected on Orange pay as you go?
 
All numbers beginning 08, 09, 116 and 118 will be affected:
  • numbers beginning 0800, 0808 and 116 will be made free for consumers to call from mobiles
  • service numbers beginning 084 and 087 will consist of two parts; an Access Charge and a Service Charge
  • service numbers beginning 09 and 118 will no longer be supported on Orange pay as you go
  • calls to other numbers – those beginning 00, 01, 02, 03, 05 or 07 – are not affected

Will 0500 Freephone numbers become free to call from mobiles?

0500 numbers are not part of these changes and calls from mobiles to these numbers will still be chargeable. Ofcom has decided that the 0500 number range will be withdrawn from use in 2017.

What is the Access Charge and how much does it cost?

The Access Charge is the amount that is charged by EE and from 1 July 2015 this will be 44p (37p excluding VAT) per minute.

What is the Service Charge and how much does it cost?

The Service Charge is the amount that is charged by the organisation that you are calling. The amount of the Service Charge is set by them, and should be stated anywhere the number is advertised. The Service Charge is added to the Access Charge to give your total cost of call.

I’m an Orange pay as you go customer, how can I make calls to 09 and 118 numbers?

To continue to make calls to numbers beginning with 09 and 118 you will need to move over to EE, where you will get better value from your credit. Find out more at ee.co.uk/movetoee

How will my bill change as a result of the changes?

The Access Charge and Service Charge will appear separately in the itemised section of your bill.

Opting into the service numbers add-on

If you regularly call service numbers, we offer an 084 and 087 add-on that gives you cheaper calls for just 1p per minute. For £3 a month (£2.50 excluding VAT) you’ll get 300 minutes to call numbers that start with 084 and 087. This will give you peace of mind that you will always have an allocated number of minutes per month to call service numbers.

If would like to have this add-on added to your account, text 08MINS to 6640 and you will receive a text message advising you that it is live.

Please note: this add-on is only available for pay monthly and Small Business customers. In certain cases, if you have an Android device you may receive a pop-up message saying you 'may be charged' for sending a text. You will not be charged for the text you send. This message appears due to a quirk within the operating system.

Opting out of the service numbers add-on

If you decide that you no longer want the 08 add-on, text STOP 08MINS to 6640.

For more information on the add-on, see your terms and conditions. If you are a business customer, see your business terms and conditions.

What is happening?

Ofcom are introducing changes to the way calls to 0800, 0808, 084,087, 09, 116 and 118 numbers are billed. The changes take place on 1 July 2015, and are designed to make it easier for everyone to understand how much calls to these numbers cost. 

Freephone changes

Calls to 0800, 0808 and 116 numbers will be free from your mobile, just as they are from landlines.

Changes to numbers starting with 084, 087, 09 and 118

As well as the Freephone changes, there are some changes to the way EE charge for 084, 087, 09 and 118 numbers:

  • 08 numbers are typically used for banks, utility companies, customer helplines, government departments and voting in TV shows
  • 09 numbers are typically used for premium rate services
  • 118 numbers are used for Directory Enquiries services

Charges for these service numbers will be split into two parts:

  • the Access Charge – this is how much EE will charge you per minute for making the call
  • the Service Charge – this is the charge that is set by the company who is providing the service

The sum of the Access Charge and Service Charge is your total cost of the call.

Pay monthly plans

Pay as you go plans

Customers who regularly call service numbers

If you are a pay monthly or Small Business customer and regularly call service numbers, we offer an 084 and 087 add-on that gives you cheaper calls for just 1p per minute. See below for more information.

Is there any more information available on the changes?

Ofcom have created a webpage to support the changes in the industry. Please visit ukcalling.info to find out more.

Frequently asked questions

When will these changes happen?

Which numbers are affected?

Will 0500 Freephone numbers become free to call from mobiles?

What is the Access Charge and how much does it cost?

What is the Service Charge and how much does it cost?

How will my bill change as a result of the changes?

Customers who regularly call service numbers

When will these changes happen?

1 July 2015

Which numbers are affected?

All numbers beginning 08, 09, 116 and 118 will be affected:

  • numbers beginning 0800, 0808 and 116 will be made free for consumers and small business customers to call from mobiles
  • numbers beginning 084, 087, 09 and 118 will consist of two parts; an Access Charge and a Service Charge
  • calls to other numbers – those beginning 00, 01, 02, 03, 05 or 07 – are not affected

Will 0500 Freephone numbers become free to call from mobiles?

0500 numbers are not part of these changes and calls from mobiles to these numbers will still be chargeable. Ofcom has decided that the 0500 number range will be withdrawn from use in 2017.

What is the Access charge and how much does it cost?

The Access Charge is the amount that is charged by EE and from 1 July 2015 this will be 44p (37p excluding VAT) per minute.

What is the Service charge and how much does it cost?

The Service Charge is the amount that is charged by the organisation that you are calling. The amount of the Service charge is set by them, and should be stated anywhere the number is advertised. The Service Charge is added to the Access Charge to give your total cost of call.

How will my bill change as a result of the changes?

The Access Charge and Service Charge will appear separately in the itemised section of your bill.

Opting into the service numbers add-on

If you regularly call service numbers, we offer an 084 and 087 add-on that gives you cheaper calls for just 1p per minute. For £3 a month (£2.50 excluding VAT) you’ll get 300 minutes to call numbers that start with 084 and 087. This will give you peace of mind that you will always have an allocated number of minutes per month to call service numbers.

If would like to have this add-on added to your account, text 08MINS to 150 and you will receive a text message advising you that it is live.

Please note: this add-on is only available for pay monthly and Small Business customers. In certain cases, if you have an Android device you may receive a pop-up message saying you 'may be charged' for sending a text. You will not be charged for the text you send. This message appears due to a quirk within the operating system.

Opting out of the service numbers add-on

If you decide that you no longer want the 08 add-on, text STOP 08MINS to 150.

For more information on the add-on, see your terms and conditions. If you are a business customer, see your business terms and conditions.

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