Security hints and tips

     
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Following a few simple rules can help protect you and your family online. 

Online security tips

Online security tips

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    make sure you create strong passwords for everything

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    be wary of anyone calling and asking for personal information, bank details or passwords

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    keep an eye on your credit rating to see if anyone has applied for credit in your name   

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    keep all your passwords away from prying eyes, and don’t write them down anywhere they might be seen

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    if you're using a smartphone or a laptop in public, be as careful as you would when you’re using an ATM cash machine on the high street

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    if you're using a public computer, such as one in a library, don't forget to log out once you're done

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    make sure your computer has up-to-date anti-virus software installed such as Norton Security Premium 

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    if you’ve been a victim of fraud, report it to Action Fraud, the UK's national fraud and internet crime reporting centre, on 0300 123 2040

Useful websites

Useful websites

If you're worried about online scams or phone crime, here are some websites that can help:

Tips to keep your mobile safe

Tips to keep your mobile safe

Always:
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    set up a voicemail PIN that only you know

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    set a security lock on your phone that only you know

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    shield your phone PIN when unlocking your phone

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    call us back on 150 on your EE phone (pay as you go charges may apply) if you're unsure whether the person who’s called you is genuinely from EE

Never:
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    give out personal details to a caller you aren’t expecting, especially your password or bank details

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    reply to a text message with personal details. If you’re unsure if the text’s from EE or you’ve already replied to it with details, call us as soon as possible on 150 from your EE phone (pay as you go charges may apply)

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    ignore a mobile phone bill to your house that has a different name -this is most likely to be fraud, not a mistake, so please let us know 

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    accept a phone delivery you're not expecting – and never hand over your old phone to someone claiming to be a courier, taxi driver etc. Call us on 150 and we’ll arrange its return, free of charge

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    buy unlock codes from anyone other than EE – they’ll have been obtained illegally

Password and PIN tips

Password and PIN tips

Use longer passwords

The longer you make your password, the harder it is for someone to guess, or for a computer to crack.

Mix it up

Use a combination of capital and lower-case letters, numbers, and even symbols if your account lets you. The more varied your password is, the harder it is to guess.

Don't use obvious passwords

It may be easy for you to remember, but using a sequence of numbers like 2222 or 1234, your birthday, or your pet's name as your password is just asking for trouble. 

Make sure your password is unique to EE

Using a unique password that you haven’t used anywhere else, greatly reduces the risk of someone working out what it is, even if there’s a security breach on another account.

Make sure it’s significantly different from previous passwords

This again reduces the risk of someone being able to work out what it is.

Don't leave reminders lying around

If you do need help to remember your passwords, make sure you keep your reminders in a safe place. Don't leave them written on Post-Its next to your desk. And if you keep them somewhere online, make sure they're well hidden.

Change your passwords regularly

And if you lose your phone or laptop, change your online passwords straight away.

> Reset your MY EE password

 
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Last updated: 16/1/2018
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