Slow WiFi connection

If you only get slow speeds while using a WiFi connection, it's likely to be your WiFi signal that’s to blame. Here's some tips on how to improve your connection:

Put your router in pride of place

The position of your router makes a big difference to your WiFi speed.

  • Do: plug the router into the master socket, because this is where the phone line comes into the house so it’ll give you the best performance.

Your master socket will look like one of these;

  • Do: try to put your router in the middle of your home. The fewer walls the signal has to travel through to reach all users, the better. If the location of your master socket doesn’t allow this, consider using a WiFi Booster that extends your WiFi coverage around the house.
  • Do: keep your router in line of sight of the places you use it most
  • Do: move it away from the window to stop the signal disappearing outside
  • Do: put the router on a shelf or table
  • Do: place your router away from sources of interference such as microwaves, baby monitors, cordless phones and Bluetooth speakers – anything that uses radio frequencies
  • Don't: put the router on the floor
  • Don't: put it behind the TV or on top of a metal box – metal objects reflect and scatter your signal
  • Don’t: use a location or surface (e.g. thick carpets) that might block the ventilation holes in your router
  • Try not to: obstruct the wireless signal between your router and device - thick walls, fish tanks, fridges and radiators can interfere with the signal

Check your devices

The age and health of the device you’re using makes a big difference to your WiFi speed.

Here's a few things you can do to speed it up:

  • restart your devices and router
  • make sure the operating system and security updates for your device are completely up to date (e.g. for Windows PCs/laptops ensure Windows Update is activated.)
  • make sure you have antivirus software is installed, and it is kept up to date
  • clear your computer's cookies and cache
  • reset your browser
  • check you haven't got a virus (or spyware and malware) on your PC/laptop - you can take advantage of our free year's subscription to Norton Security Premium™
  • close any programs you're not using - especially on older devices
  • turn off any older devices and see if the speed increases; some older devices can reduce the speed of the WiFi for other devices

Change your router's wireless channel

A slightly more technical option: you can change the channel and frequency that your router uses, as it may be getting interference from your neighbours' or other devices.

Find more help on changing WiFi channels >

community help speech bubble

Not found your answer?

Find it in the EE Community

Was this article helpful?

Thank you.

Thank you.

Thank you.

Thank you.

Thank you, now you can press any tab to choose why this article is not helpful.

Your response was sent. Thank you.

Getting the most from EE

Services and offers we have for you