WiFi Booster Pack
WiFi Boosters are a solution to slow internet speeds at home when you're connecting lots of different devices around your house.
With a WiFi Booster you'll get better speeds throughout your home and you'll be able to make use of things like WiFi Calling where you couldn't before.
Read on to see how you can make the most of WiFi Boosters in your home.
- How to get the best out of your WiFi Booster
Your WiFi Booster Pack uses your electrical wiring in the home to transmit your internet data from your Bright Box Router to the new WiFi Booster Pack. The WiFi Booster Plug transmits an additional WiFi signal from wherever you place it in the home.
We would therefore recommend that you place this plug in an area where you are currently receiving a poor WiFi signal. You can trial where you place the plug to get the best results, but don’t forget, your Bright Box router is sending out a WiFi signal too, so try not to place it too close as you may suffer some interference.
In the below example the Study has a new WiFi signal being sent out, but the Devolo plug can be placed anywhere in the house, even upstairs if that is where you are having WiFi ‘dead spots’
- I’ve changed my WiFi Network name or password on the Bright Box
When we send out your WiFi Booster Pack we send it already paired and also with the same WiFi network name and password that your Bright Box Router was sent with originally.
If you have changed either of these then we recommend that you rename the WiFi Booster Pack so that you don’t need to reconnect all your devices again. To do this the easiest way is to download the ‘Devolo Cockpit’ app for your Device.
For Apple devices, please visit the App Store and search for ‘Devolo Cockpit’
For Android devices, please visit the Google Play Store and search for ‘Devolo Cockpit’
Then simply open the app, log in to the Devolo WiFi plug and you can then change your Wireless Network Name and password to match that of your Bright Box.
- I am not seeing an improvement, what should I check?
By installing the new WiFi Booster Pack, you should see Wireless range improvement in your home/office. There are some important things to check if you don’t appear to be seeing any improvement:
a) Are you using extension leads?
In some cases if you use an extension lead it can affect the performance of the electrical transmission. Wherever possible plug both the Huawei and Devolo plugs in to main electrical sockets. It is also recommended, where you are having to use an extension, that you don’t have charging plugs also plugged in at the same time, as this can also affect performance.
b) Do you have a separate fuse board feeding parts of your building?
If you have a separate fuse board feeding certain parts of your home (an external office for example) you may find that the solution will not work. The symptoms of this would be that the Home icon on the Devolo plug is flashing green (it will be solid green when everything is working as expected).
Under these circumstances there are currently no products available, however it could be that you would benefit from a 4GEE mobile broadband WiFi solution.
c) My phone/tablet does not seem to be connecting to the new WiFi Booster pack…
We have sent out your WiFi booster pack already set up to use the same WiFi Network name and password that your Bright Box router uses. In some cases, especially on Apple devices, you may notice that even though the new WiFi Booster pack is giving out a better WiFi signal, that your device is not automatically connecting to it. When this happens we simply suggest that you turn WiFi off and back on again on your device.
Turning off WiFi on Apple devices:
Turn WiFi off on Android devices:
- Click on Settings from your main screen
- Click the WiFi section
- Click the WiFi button at the top of the page
- This will turn the WiFi off. To turn it back on simply touch the button again
- Click on apps
- Click on settings
- Click on WiFi to turn it off
- Simply click WiFi again to switch WiFi back on and connect to the strongest signal
- Can I extend the network even further?
Yes you can. We have sent you one WiFi Booster plug so that you can start to benefit and see how WiFi can be extended in to more areas of your home/office.
You can purchase more WiFi Booster plugs, we recommend that the most you have is 4, and then you can plug them in to other rooms to further enhance your WiFi coverage. All you need to do is simply pair the new plug to the Huawei one and it will start to work.
We do recommend that you change the WiFi Network Name (SSID) of all additional plugs, the easiest way to do this is by using the Devolo Cockpit APP which can be found in the APP store for Apple devices and in Google Play for Android.
- I’ve noticed there is a port on the Devolo Plug – what is it for?
This is an Ethernet port that allows you to connect a device with an Ethernet cable. This is useful if you are running applications that need a lot of data (for example your EE TV) and it is a lot more reliable than using WiFi.
The EE TV Set Top Box is WiFi enabled, but we recommend if possible that you use a Wired connection wherever possible to get the best viewing experience. Read more about setting up your EE TV with a wired connection.
Go to eehomebroadband.com if you'd like to purchase one of our WiFi Booster packs.