GAMING ON EE

EE Gaming on the Go Pit Stops Terms & Conditions

WIN ONE OF TWO GAMING ON THE GO PRIZE BUNDLES (INC. 12 MONTHS ACCESS TO XBOX GAME PASS ULTIMATE AND A RAZER KISHI CONTROLLER FOR ANDROID)

1. By entering this prize draw (the “Promotion”), you will be giving EE Ltd permission to contact you about EE Gaming on the Go Pit Stops.

2. Entry into this promotion is dependent on your acceptance of these terms and conditions and by entering you confirm your acceptance of these terms and conditions.

3. Entrants must have a ‘Public’ Instagram and/or Twitter account profile and be aged 18 or older and resident in the UK. Only one entry per social media platform (Instagram and/or Twitter), per day. To Enter: Entrants need to take a photo of themselves at the EE Gaming Pit Stop Benches – situated at Royal Albert Dock Liverpool and/or Brighton Pier - and post the image to their Public Twitter and/or Instagram with the hashtag #GamingUnleashedBrighton or #GamingUnleashedLiverpool and tag the @EE account.

4. Entries for the competition will be accepted from 09:00 on 10/06/21 until 23:59 on 13/06/21 (the “Promotional Period”).

5. By entering the competition and tagging @EE social account in your entry post, you accept and agree that your entry may be retweeted or reposted on EE and/or Xbox’s owned channels, including but not limited to social media.

6. Two Prize recipients in total. Each Prize recipient will receive a prize bundle which includes 1 x Xbox Game Pass Ultimate 12 Month Subscription and 1 x Razer Kishi Controller for Android. The Prize recipients will be selected from all complete, correct, and eligible entries received by the closing of the Promotional Period. All eligible entries will be placed into a ballot, with the winners chosen at random under the supervision of an independent person on 15/06/21.

7. The Promoter will notify the winners through EE’s Twitter / Instagram channel within seven working days of the draw via direct message. Further details to be provided to the winner upon acceptance of the prize. Any failure by the Promoter to notify the chosen entrants within this timeframe shall not give rise to any claim by the winners against the Promoter.

8. If the chosen winners are not able, for any reason, to accept a prize, or cannot be contacted within 14 days of the draw date, the Promoter reserves the right to award the prize to another entrant and/or not award that specific prize.

9. The prize is non-transferable and non-exchangeable. The prize must be taken as stated and no compensation will be payable if the winner or any guest is unable to use the prize. The prize is not exchangeable or redeemable for cash or other goods or services. Any attempt to sell, transfer or exchange any part of the prize will result in the prize being withdrawn by the Promoter and the prize will be declared null and void.

10. No responsibility is accepted for entries lost, delayed, damaged, corrupted, or mis-transmitted due to electronic errors or malfunctions. Proof of posting the entry on social media will not be accepted as proof of entry.

11. The Promoter reserves the right to verify the validity of entries (including an entrant's identity) and to disqualify any entrant who tampers with the entry process. The results of the prize draws are final, and no correspondence will be entered into.

12. Entrants’ personal details will be processed in accordance with the Promoter’s Privacy Policy which can be found here.

13. Details of winners (Social Media Name) will be available after 24/06/21 by sending an email to ee@mcsaatchi.com.

14. The Promoter reserves the right (a) to substitute alternative prizes of equivalent or greater value; (b) in exceptional circumstances to vary, amend or withdraw this prize draw on reasonable notice; (c) withdraw the prize if, in the Promoter's reasonable opinion, it is deemed necessary or if circumstances arise outside of the Promoter's control; (d) to amend these terms and conditions at any time without notice.

15. The Promoter will not be responsible for (and will have no liability in connection with) occurrences beyond the Promoter’s control, including but not limited to (a) any postponement or cancellation of the Promotion; (b) any changes to prizes or the way in which they can be used; and (c) problems with the dispatch of prizes (such as prizes failing to reach the intended recipient).

16. This promotion is not open to: (a) employees or agents of the Promoter’s group of companies; their families or any other person associated with this prize draw; (b) entries made through agents or third parties; (c) any entry that features sensitive or inappropriate content will not be accepted and the entry may be reported.

17. Incomplete entries will be disqualified and will not be counted. The Promoter is not obligated to inform the entrants who have entered such entries of disqualification.

18. This promotion and these terms and conditions shall be governed by and construed in accordance with the laws of England and Wales.

19. The Promoter is EE Limited, 1 Trident Place, Mosquito Way, Hatfield, Hertfordshire, AL10 9BW.

12 months’ Xbox Game Pass Ultimate available to EE Pay Monthly mobile customers when taking a new Samsung Galaxy S21 5G, S21+ 5G or S21 Ultra 5G, S20FE 5G and A52 5G with a 24-month Smart plan directly through EE between 21.04.21 and 01.06.21.

Xbox Game Pass Ultimate:

• Maximum 36 months redeemed per account.
• Cloud Gaming (beta) requires Xbox Game Pass Ultimate, sufficient network speed, and supported controller.
• Streaming limits apply.
• Catalogue varies over time.

Redeem through SMS which will be sent to your device 14 days after purchase. You have 12 months to redeem the offer. If you choose to cancel your contract with us, for any reason, you’ll be charged £10.99 per month left of Game Pass Ultimate, the cost of buying it without a promotional offer.

You will receive a code to redeem your 12 months of Xbox Game Pass Ultimate via SMS which will be sent to your device 14 days after selecting and purchasing Xbox Game Pass Ultimate as a bonus. Must redeem at microsoft.com/redeem. Streaming performance is affected by internet connection, data center proximity, device, and other factors. Your gameplay on other devices may be limited. Streamed games may have limited functionality.

NO CREDIT CARD REQUIRED. NO EXPIRATION. Cloud Gaming (beta) for use in UK and selected countries. Redeem at microsoft.com/redeem. Includes Xbox Game Pass for Console, for PC, and Xbox Live Gold. Not supported: Windows 10 in S mode and ARM devices. Maximum 36 months redeemed per account at a time. Game catalog varies over time, by region, and platform. If a game is removed from catalogue, purchased in-game content requires separate game purchase. Requires download(s) (significant storage, broadband, and ISP fees apply) and Microsoft account. Online multiplayer between Xbox console generations not supported in some games. Service, features, and requirements may change or be retired. Subject to Microsoft Services Agreement (microsoft.com/msa). Existing Gold, Game Pass for Console or PC members will be converted to Ultimate using a conversion ratio; conversions are final. Except as required by law, codes are nonrefundable. For more details about Xbox Game Pass subscriptions and conversion ratios, visit support.xbox.com/en-GB/help/subscriptions-billing/manage-subscriptions/xbox-game-pass-ultimate-faq. System requirements and details at xbox.com/gamepass.

This offer is non-transferable.

Further Terms apply. See ee.co.uk/terms

Xbox Game Pass Ultimate add-on:

Eligibility

1. Xbox Game Pass Ultimate Add-on (the “Xbox Add-on”) provides you with:

a) access to Xbox Game Pass (for use on games console and Windows 10 PC), Xbox Live Gold (for use on games console only) and Cloud Gaming (beta) (for use on a compatible mobile device) (the “services”); and

b) the data on us whilst using Cloud Gaming (beta) (“data on us”);

for a monthly charge (currently £10 a month).  

2. The Xbox Add-on is available to new and existing consumer and Small Business customers on a pay monthly phone, 12-month SIM only plan or with a tablet on a 4GEE WiFi price plan who are UK residents.  Please note customers on our SME Business Connect and Smart Watch plans are not eligible for the Xbox Add-on.

3. The services are only available to customers using a compatible mobile phone or tablet using Android 6.0 operating system (as at the date of these terms) or later or other compatible devices such as an Xbox console or Windows 10 PC. The list of compatible devices is subject to change. Please see https://www.xbox.com/en-GB/xbox-game-pass for compatible devices. Customers on an eligible plan with a device running the iOS operating system or that only uses the Huawei Mobile Services platform (where the Google Mobile Services platform is not available), may take the Xbox Add-on but may not be able to use Cloud Gaming (beta) on their iOS or Huawei device and therefore benefit from data on us.  

4. Availability is subject to credit status.  

The Add-on

5. The Xbox Add-on is made available on a 30-day rolling contract. We’ll apply the charge to your Account each month until you ask us to remove it.

6. You will receive an SMS within 14 days to complete activation of the service using your Microsoft account.  Once you have activated the service the Xbox Add-on will be added to your account. If you already have Xbox Game Pass Ultimate direct from Microsoft, it will automatically be updated to the Xbox Add-on on your next renewal date and added to your EE account.

7. We’ll apply the charge to your EE Account each month until you ask us to remove it.  You can cancel the Xbox Add-on at any time.  The service will be removed at your next renewal date, which is on the monthly anniversary of the Xbox Add-on being added.  If at the time of cancellation you have not already been billed for that period it will be charged in full on your next bill.

8. As soon as the Xbox Add-on is removed from your account, data used whilst using Cloud Gaming (beta) will be deducted from your EE Price Plan’s inclusive data allowance.  If you had an Xbox Games Pass direct from Microsoft and had accrued passes prior to taking the Xbox Add-on from EE, the accrued passes may still be available so you can access the services.

9. The Xbox Add-on is provided to you as a as an Additional Service and does not form part of your Price Plan with us. This Additional Service can be added to each eligible line on your Account. We may refer to the Additional Service as an ‘add-on’ in MyEE, on your bill, online and when you call or text customer services. You cannot have more than one Xbox Add-on per eligible line registered to your Account.

10. Any change to the cost of the Xbox Add-on, to the service, or to the terms and conditions shall, if applicable, only entitle you to cancel the Xbox Add-on.  Such changes shall not entitle you to cancel your Agreement with us for mobile network services.

11. When entering into a contract for digital content you’re entitled to a 14-day cooling off period, except where you enter into a contract in store. Once you’ve entered into a contract for these Additional Services, you’ll have 14 days to tell us you’ve changed your mind. However, once you’ve accessed the services (e.g. by viewing the content or playing a game) we’ll assume that you’ve decided to waive this right to change your mind and you’ll lose your right to cancel, except in accordance with the cancellation process described above.

12. We may suspend access to or terminate your contract for the Xbox Add-on if you fail to pay a bill by the date set out on it or commit another material breach of your Agreement for mobile network services (visit here to read the latest version of our terms and conditions).

Data on us

13. Whilst you have the Xbox Add-on data used whilst using Cloud Gaming (beta) on your device containing an EE SIM on an eligible plan (as set out above) whilst in countries covered by your Plan allowance will not be deducted from your EE Price Plan’s inclusive data allowance. If you do not have any data remaining from your Price Plan’s data allowance, you will be unable to use Cloud Gaming (beta) using mobile data. You will still be able to use the services using WiFi, by purchasing a data add-on or by using another compatible device.

14. The data on us has been tested to work on the Android operating systems. We will not stop you from using other devices, but we cannot guarantee that any data you use on alternative devices or devices using an operating system other Android will not be deducted from your allowance.

15. If you access Cloud Gaming (beta) using a VPN or proxy, we will not be able to link your EE customer ID to your activity and therefore you will not be able to receive the data on us.

16. Using certain additional content in the services will be deducted from your Plan’s data allowance. Examples of this are, adverts, advertising metrics, metadata, news articles, general browsing, images and content (including music, podcasts or radio broadcasts) from third party apps or websites accessed using the services, or uploading your own content. This list gives an indication of the types of content which may be chargeable but is not exhaustive. On occasion there may be circumstances beyond our control which may lead to data being deducted from your Plan’s data allowance, we will endeavour to ensure this never happens.  Your Xbox Add-on includes an additional 200MB data boost. This additional data allowance will be used in the same way as your Plan’s data allowance (if you are on a Sharer plan only the account lead can receive this additional 200MB). This data will be added to your account when your plan data renews each month and does not roll over.  This additional 200MB is not ringfenced for use in connection with the services.

17. We will not stop you from tethering other devices to your mobile device.  However, the Xbox Add-on is not designed for this type of use and so we cannot guarantee that any data you use when tethering will be not be deducted from your Plans’ data allowance.

General

18. In order to provide the Xbox Add-on we will monitor your access to the services. We’ll process this information in accordance with EE’s privacy policy, details of which can be found here ee.co.uk/privacy-policy.

19. The Xbox Add-on is for personal and non-commercial use only.  It’s your responsibility to ensure that services accessed by under 18s is suitable for those viewing it. Content available via the services may change from time to time.

20. Some content provided by the services may require additional hardware (e.g. a controller).

21. Access to content outside of the UK is subject to the terms and conditions of Microsoft.

22. The services are provided by Microsoft Ireland Operations Limited (“Microsoft”). You must read and accept Microsoft’s Terms and Conditions. You agree to use service at your sole risk. EE is not responsible for examining or evaluating the content or accuracy of any third-party services and shall not be liable for any such third party services. Data displayed via the service is for general informational purposes only and is not guaranteed by EE.  Full terms can be found at https://www.microsoft.com/en-gb/servicesagreement/.

23.  To access some features of the services you will be required to enter a Microsoft ID.  If you do not have an existing Microsoft ID, you will be required to register for one.  When registering, you must provide Microsoft with some personal information.  The information you supply when creating a Microsoft ID will be processed in accordance with Microsoft’s Privacy Statement which can be accessed via the Microsoft Services Agreement (see clause 22).

Facts and figures correct up till 21st February 2020.

See full details of the RootMetrics H2 2019 report

We’re rolling out 5G across the UK. Check coverage before buying. Speeds vary by location, coverage and demand. 5G coverage, plan and compatible device needed. To verify more places e-mail most.places@ee.co.uk. Terms apply.

4G IN MORE PLACES THAN ANY OTHER UK NETWORK: Based on results from the RootMetrics® UK RootScore® Report: H2 2019. Tested at locations across the UK with the best commercially available smartphones on 4 national mobile networks across all available network types. Your experiences may vary. The RootMetrics award is not an endorsement of EE. Visit RootMetrics for more details

UK’S NO.1 NETWORK 6 YEARS IN A ROW: Rankings based on the RootMetrics® UK RootScore® Report: From 2H 2013 to 1H 2019. Tested with best commercially available smartphones on 4 national mobile networks across all available network types. Your experiences may vary. The RootMetrics award is not an endorsement of EE. Visit RootMetrics for more details.

Best overall network: Best by ranking first in the RootMetrics® UK RootScore® Report: H2 2019. Tested at locations across the UK with the best commercially available smartphones on 4 national mobile networks across all available network types. Your experiences may vary. The RootMetrics award is not an endorsement of EE. Visit RootMetrics for more details

UK's fastest network: Based on the RootMetrics® UK RootScore® Report: H2 2019. Tested at locations across the UK with the best commercially available smartphones on 4 national mobile networks across all available network types. Your experiences may vary. The RootMetrics award is not an endorsement of EE. Visit RootMetrics for more details 

UK's most reliable network: Based on the RootMetrics® UK RootScore® Report: H2 2019. Tested at locations across the UK with the best commercially available smartphones on 4 national mobile networks across all available network types. Your experiences may vary. The RootMetrics award is not an endorsement of EE. Visit RootMetrics for more details 

THIS IS 5G, ON THE UK’S NO. 1 NETWORK UK’s No.1 network based on the RootMetrics® UK RootScore® Report testing on non-5G networks from 2013 to 2019. We’re rolling out 5G. Check coverage at ee.co.uk/coverage. Speeds vary by location, coverage and demand. 5G coverage & compatible device needed. UK’S NO.1 NETWORK Rankings based on the RootMetrics® UK RootScore® Report: From 2H 2013 to 2H 2019. Tested with best commercially available smartphones on 4 national mobile networks across all available network types excluding 5G. Your experiences may vary. The RootMetrics award is not an endorsement of EE. Visit RootMetrics for more details.