8 March 2018 was the last day of our MTV Trax service. From 9 March 2018, you won’t be able to download or stream music on the MTV Trax App so those sections of the terms don’t apply to you. We’re sorry.
When you repurchase your pack after 3 April 18, you will be automatically moved to the £15 VIP Pack - giving you a whopping 10GB data, 500 mins and unlimited texts each month. You will get this new pack for as long as you keep topping up and buying the pack each month. If you’ve got any other questions, give us a call on 150
£15 VIP Pack pay as you go SIM Terms and Conditions
EE Pay As You Go Pack Plans: Packs automatically recur. If a pack cannot recur because you haven’t topped up, we’ll try taking payment for 90 days. You can opt out at any time. All charges (UK and international) incurred outside of Pack allowance will be deducted from any remaining top-up credit. General: UK only. Minutes & texts are to numbers starting 01, 02 & 03 (excl. Jersey, Guernsey & Isle of Man). One minute minimum call charge & per minute billing applies. Calls to 084, 087, 09 & 118 numbers not included and you’ll be charged EE’s Access Charge of 44p/min plus the applicable service charge. See the EE Price Guide for a detailed list of service charges. Calls to 070 numbers cost up to 75p/min. Other terms apply, see ee.co.uk/terms. If you buy a Pack on or from 15 June 2017, you will be able to use your inclusive allowances whilst in the UK or in the EU/EEA. Allowances cannot be used to call the EU/EEA whilst you’re in the UK. For a list of EU/EEA countries, please visit here.
£15 VIP Pack: Only available for customers previously on MTV Trax SIM. The pack costs £15/month and includes: 10GB data, unlimited texts and 500 minutes. All allowances last 30 days or until used, whichever comes first.
- How do I check my balance?
Text AL or BA to 150.
- What to check if your new SIM card isn't working
If your phone is currently locked to any other network other than EE you’ll need to get it unlocked. If you're on Orange or T-Mobile, you can find instructions on how to unlock your phone.
If you’re on another network, please contact your service provider for instructions on how to unlock your phone. It’s pretty simple but your existing provider needs to manage this for you.
If your phone is unlocked or is locked to EE - and the SIM is still not working - please get in touch with us by calling 150 for free from an EE phone or 07953 966 250 (Check call charges with your provider).
- How do I keep my number?
If you're moving to EE from another network and want to keep your number, you'll need to order the MTV TRAX from EE SIM and the following information:
- PAC code - You can get your PAC (Port Authorisation Code) by calling your current mobile service provider. PAC codes are valid for 30 days from the date of issue
- Active MTV SIM from EE – make sure you’ve topped up at least £15 to activate your pack
- Temporary number - A temporary number is the number provided to you when you took the MTV SIM from EE
If you submit the form before 17.30 on a working day your number will be transferred the next working day; if after 17.30 on a working day, or if your request is made on Saturday or Sunday, it will take two working days to transfer.
Please be aware number transfers are not processed on Bank Holidays.
To find out more, visit our dedicated page on keeping your number.