- Open the EE app.
- Select Manage from the bottom menu, then Broadband.
- Scroll to parental controls.
- Select turn on parental controls. (If you have set up a group, you will see a list of groups to choose from. If you have not set up a group, you will see a screen for the ungrouped devices. You can manage the parental control settings for all devices, or create a new group.)
- Scroll to parental controls.
- Select the level you want from Off, Light, Moderate, Strict or Custom restrictions.
- Select Apply. Your restrictions are now set for the devices in that group.
Set up and use parental controls
To use EE parental controls, your devices must be in a group.
Any device that joins your WiFi will live in a default group called ‘ungrouped devices’
You can create your own groups, like ‘Kids’ devices’, and add any devices before setting controls for that whole group in one go.
A group can contain as few as one device up to all devices.
If you want every device to have the same level of protection, you don’t need to create a new group; you can just set the protection for the ungrouped devices.
Protection levels
We offer 5 levels of protection; light, moderate, strict, custom and off.
- Light - This will block pornography, obscene and tasteless content, hate and self-harm dating and any content relating to alcohol, drugs and tobacco.
- Moderate - Everything in light is blocked plus: nudity, weapons and violence, gambling, and social networking.
- Strict - Blocks everything in light and moderate, plus: fashion and beauty, file sharing, gaming and media streaming.
- Custom – This will block content based on your own specification.
- Off - No content is blocked.
| Blocking category | Description |
| Pornography | This category will block sites that contain explicit sexual content. This includes adult products such as sex toys and videos, adult and escort services, strip clubs, erotic stories and descriptions of sexual acts. |
| Drugs | This category will block sites that give information on illegal drugs or misuse of prescription drugs. |
| Alcohol and Tobacco | This category will block sites that promote or sell alcohol or tobacco related products or services. |
| Hate and Self-harm | This category will block sites that promote or encourage self-harm or self-injury. The category also includes sites that encourage the oppression of people or groups based on their race, religion, gender, age, disability, sexual orientation or nationality. |
| Nudity | This category will block sites that contain full or partial nudity. The content blocked will not necessarily be of a sexual nature. This will include sites where the main purpose is to advertise or sell lingerie, intimate apparel, or swimwear. |
| Weapons and Violence | This category will block sites that encourage suicide or depict, sell, review or describe guns and weapons. This could be for sport or sites that contain images or text depicting or advocating physical assault against humans, animals, or institutions. Sites where the content is of a gruesome nature will be blocked. |
| Gambling | This category will block sites that offer or are related to online gambling, lottery, casinos and betting agencies involving chance. |
| Dating | This category will block sites that promote networking for interpersonal relationships such as dating and marriage. This includes sites used for match-making, online dating, spousal introduction and escort services. |
| Social Networking | This category will block social networking sites used for friendship, dating, professional reasons and other various topics. It will also block sites used for online chat, like chat rooms and instant messenger sites. |
| File Sharing | This category will block sites used to illegally distribute software or copyrighted materials such as movies, music, software cracks, illicit serial numbers, illegal license key generators and sites used as a direct exchange of files between users. |
| Games | This category will block sites relating to computer games, online games or other games. This also includes sites that provide information about game producers, or how to obtain cheat codes. This will include blocking access to online multiplayer gaming servers and online app stores. |
| Media Streaming | This category will block sites that deliver streaming content, such as Internet radio, Internet TV or music. It will also block sites that provide live or archived media downloads. Fan sites or an official site run by musicians, bands, or record labels will also be blocked. |
| Obscene and Tasteless | This category will block sites that may be offensive or tasteless such as bathroom humour, or gruesome or even frightening content such as shocking depictions of blood or wounds, or cruel treatment of animals. It also blocks sites which offer advice on how to commit illegal or criminal activities, or to avoid detection. These can include how to commit murder, build bombs, pick locks, etc. Sites with information about illegal manipulation of electronic devices, hacking, fraud and illegal distribution of software will be blocked. |
| Fashion and Beauty | This category will block sites that relate to the advertising and discussion of fashion, jewellery, glamour, beauty, modelling, cosmetics or related products or services. This will also include sites where the main content contains fashion and beauty product reviews, comparisons, and general consumer information. |
Blocking specific websites or categories
You can personalise the content you block too, alongside our parental control categories. You can block specific websites in ungrouped devices, You can both block and allow specific websites in the groups you create yourself.
- Open the EE app.
- Select Manage from the bottom menu, then Broadband.
- Scroll to parental controls.
- Scroll to Groups and select the group you want.
- Scroll to Block or allow specific websites.
- Type in the URLs of websites you want to block, or to allow websites you blocked earlier.
- To unblock a site, select the X next to its name.
Pause or schedule when WiFi's available
You can pause or set WiFi schedules that work around your day – like bedtime or homework time – so everything switches on and off when you want it to, without needing to set it up each time.
- Open the EE app.
- Select Manage from the bottom menu, then Broadband.
- Scroll to Schedules.
- Select Add schedule.
- Give the schedule a name so you can recognise it later.
- Select the days and times you want to pause WiFi.