- Open the EE app.
- Select Manage from the bottom menu, then Broadband.
- Scroll to Groups.
- Select Create group or select an existing group. A group is a set of devices with the same restrictions.
- Give the group a name (for example, “Kids' devices”).
- Add the device or devices to your group.
- You will see a list of devices in the group, and under that a scale with Off, Light, Moderate and Strict restrictions. Move the button to the setting you want.
Set up and use Parental Controls
You can manage the default settings for any device that joins your WiFi under ‘Ungrouped devices’. If you prefer, you can also create device groups, like ‘Kids’ devices’, and set controls for that whole group in one go.
Add your level of protection
- Open the EE app.
- Select Manage from the bottom menu, then Broadband.
- Scroll to Groups. You’ll see any groups you already set up, including ungrouped devices.
- If a group is created, you can select the group tile. If creating a new group, you can set parental controls on the group page at the end of the set up process.
- Or, if you want to set restrictions for somebody else, select Add new group. Then choose which devices belong in the new group.
- When the group is created, or when you’ve selected an existing group, you'll see the group’s individual details. Select the group’s tile.
- Scroll down to the scale labelled Off, Light, Moderate or Strict. Move the button to the level of restriction you want.
Protection levels
We offer 4 levels of protection; light, moderate, strict and off.
- Light - This will block pornography, obscene and tastless content, hate and self-harm dating and any content relating to alcohol, drugs and tobacco.
- Moderate - Everything in light is blocked plus: nudity, weapons and violence, gambling, and social networking.
- Strict - Blocks everything in Light and Moderate, plus: fashion and beauty, file sharing, gaming and media streaming.
- Off - No content is blocked.
| Blocking category | Description |
| Pornography | This category will block sites that contain explicit sexual content. This includes adult products such as sex toys and videos, adult and escort services, strip clubs, erotic stories and descriptions of sexual acts. |
| Drugs | This category will block sites that give information on illegal drugs or misuse of prescription drugs. |
| Alcohol and Tobacco | This category will block sites that promote or sell alcohol or tobacco related products or services. |
| Hate and Self-harm | This category will block sites that promote or encourage self-harm or self-injury. The category also includes sites that encourage the oppression of people or groups based on their race, religion, gender, age, disability, sexual orientation or nationality. |
| Nudity | This category will block sites that contain full or partial nudity. The content blocked will not necessarily be of a sexual nature. This will include sites where the main purpose is to advertise or sell lingerie, intimate apparel, or swimwear. |
| Weapons and Violence | This category will block sites that encourage suicide or depict, sell, review or describe guns and weapons. This could be for sport or sites that contain images or text depicting or advocating physical assault against humans, animals, or institutions. Sites where the content is of a gruesome nature will be blocked. |
| Gambling | This category will block sites that offer or are related to online gambling, lottery, casinos and betting agencies involving chance. |
| Dating | This category will block sites that promote networking for interpersonal relationships such as dating and marriage. This includes sites used for match-making, online dating, spousal introduction and escort services. |
| Social Networking | This category will block social networking sites used for friendship, dating, professional reasons and other various topics. It will also block sites used for online chat, like chat rooms and instant messenger sites. |
| File Sharing | This category will block sites used to illegally distribute software or copyrighted materials such as movies, music, software cracks, illicit serial numbers, illegal license key generators and sites used as a direct exchange of files between users. |
| Games | This category will block sites relating to computer games, online games or other games. This also includes sites that provide information about game producers, or how to obtain cheat codes. This will include blocking access to online multiplayer gaming servers and online app stores. |
| Media Streaming | This category will block sites that deliver streaming content, such as Internet radio, Internet TV or music. It will also block sites that provide live or archived media downloads. Fan sites or an official site run by musicians, bands, or record labels will also be blocked. |
| Obscene and Tasteless | This category will block sites that may be offensive or tasteless such as bathroom humour, or gruesome or even frightening content such as shocking depictions of blood or wounds, or cruel treatment of animals. It also blocks sites which offer advice on how to commit illegal or criminal activities, or to avoid detection. These can include how to commit murder, build bombs, pick locks, etc. Sites with information about illegal manipulation of electronic devices, hacking, fraud and illegal distribution of software will be blocked. |
| Fashion and Beauty | This category will block sites that relate to the advertising and discussion of fashion, jewellery, glamour, beauty, modelling, cosmetics or related products or services. This will also include sites where the main content contains fashion and beauty product reviews, comparisons, and general consumer information. |
Blocking specific websites or categories
You have the ability to personalise the content you block too, alongside our Parental Control catagories. You can block specific websites in ungrouped devices, but you can't allow specific websites in ungrouped devices.
- Open the EE app.
- Select Manage from the bottom menu, then Broadband.
- Scroll to Parental Controls.
- Tap Block or allow specic websites.
- Type in the URLs of websites you want to block, or to allow websites you blocked earlier.
- To unblock a site, select the X next to its name.
Pause or schedule when WiFi's available
You can pause or set WiFi schedules that work around your day – like bedtime or homework time – so everything switches on and off when you want it to, without needing to set it up each time.
- Open the EE app.
- Select Manage from the bottom menu, then Broadband.
- Scroll to Groups and select the group you want.
- Scroll to Schedules.
- Select Add schedule.
- Give the schedule a name so you can recognise it later.
- Select the days and times you want to pause WiFi.