Broadband Help

Broadband problems?

  1. Check the status in your area as there may be a wider network issue.
  2. Test your home connection and get help fixing any problems we find.
 Check broadband

Additional support

Getting started

Broadband device guides

Fix a problem

Manage and use EE Broadband

EE One

Track a broadband fault

Mobile broadband

Moving home

Leaving EE

EE One Up

EE One Up is the rewards programme for EE One customers. Enjoy EE discounts, partner deals, exclusive experiences and more.

 Learn more about EE One Up

Can't see your EE Broadband online or in app?

Link your products to manage them online.

 Link EE Broadband

Can’t find what you’re looking for?

Want in-person assistance? Visit one of our stores
Find an EE Store
Any questions? Ask the Community
Visit our forum